1. What do you do when a female guest complains to another male guest that she didn't get her a birthday present? Liu Hongli, an employee of Liaoning Road Store, told us the most beautiful answer with actions.
At about11April 18, at about 17:50, a table of guests came to Room 30 1# of Liaoning Road Store. Liu Hongli, an employee, saw a guest with many gifts and guessed that the guest might have a birthday. When the guest took out a big cake, she confirmed her guess. It's embarrassing to see the boy. Thinking of the concept of quality service, I told myself that when the customer was in trouble and needed help, the opportunity to impress the guest came, so I brought the pair of key chains I just bought to the male guest in time and asked him to give this little gift to the girl. The guests were very happy and thanked them again and again.
Only by meeting customers' needs can we win customers' hearts. Tamia Liu, the head waiter of Jiangxi Road Store, knows this well and sublimates it with actions.
At noon on May 9th, 2065438+0/KLOC-0, a guest of Jiangxi Road Store 4 13# said that he had brought two pieces of cooked beef for the waiter to help heat, and the waiter took it to the noodle room and heated it in a microwave oven. Tamia Liu, the head waiter, came up with the idea of quality service, told himself to meet the customer's needs first, and then let the customer speak, so he went to the room to ask about the beef. The guest said, slice it, so he went back to the kitchen and turned on the microwave for a few more minutes. After heating, he asked the chef to slice the guests, set the plate, add exquisite floral decorations and attach dip. When Tamia Liu brought the processed beef to the guest's table, the guest was very happy and thanked him again and again.
3. When a guest asks for room service while dining, and we don't have room service, will you directly refuse to provide service for the guest? Zhang, an employee of Minjiang Road 1 Store, denied this answer. Let's see how he did it.
At about 2 1 may 1, a lady from Minjiang road 1 called Minjiang road 1 to order food. The guest ordered two dishes and said they were uncomfortable. Zhang, an employee, thinks that there is no room service in the store, but she can't refuse to provide service to the guests, because it is tantamount to driving them away. He also told the guests that the store was busy now and he would personally deliver it to the guests after work. The guests were very happy. When he delivered the food ordered by the guests to their residence after work, the guests were very moved and thanked them again and again.
On the morning of April 2011July 12, on the morning of March 3 1 1#, six guests came, and Jia Shuang, an employee of Liaoning Road Store, was in charge. During the dinner, a guest asked: Do you have shredded pepper in your shop? Although Jia Shuang knew that there was no such dish in the store, he thought of the concept of quality service and told himself that only by meeting the needs of customers could he win the hearts of guests, so he went to the kitchen in time to inform chef Li. When Li Chu learned of the situation, he thought that he could not help but provide service to the guests, so he readily agreed and personally instructed the chef to make it for the guests, thus meeting the needs of the customers in time. The guests were very happy about this and even praised the thoughtful service of Liaoning Road Store.
5. At noon on 2011April 10, five guests came to Liaoning Road Store 3 10#. The guest bought the bill after eating, and the employee Qin Gang went to clean it up. At this moment, he found a backpack on the chair. Qin Gang thinks it must have been left by the guests. He thought the guests must be anxious at this time, but he couldn't catch up with them. After a while, the guest took the initiative to find it. When Qin Gang returned the backpack to the guests, the guests were very grateful.