In the early morning of June 22, a shocking arson occurred in the blue Qianjiang community served by Greentown Property Services. A mother and three sons failed to survive under the fire and smoke. They are the owners of property service personnel who usually meet with smiles, and they are "family members" who enthusiastically participate in park service activities. "Only family members are the most precious". The children used to call the security guard "uncle", and their mother chatted with the housekeeper ... they were brutally sent away by the evil torch.

Family members of the first seven ceremonies were held last night, and more than 20 employees' representatives of Greentown Group, including senior executives, went to offer their condolences. Chrysanthemums, wreaths and a few words of condolences can't express our heartache. Since the company was founded 22 years ago, we have never experienced a fatal fire, let alone sacrificed four lives, including three underage children!

In the process of emergency aftermath and assisting family members to deal with the aftermath, the child's tender smiling face and mother's gentle eyes have always been around us, and nothing makes us care about each other more than this, and the world is the most sad. Therefore, we understand the grief, sadness and all questions of the family members.

In the past week, there have been many questions about fire protection in Hangzhou. We have the impulse to respond to all kinds of questions about poor property performance. However, considering that the investigation and evidence collection of related cases are still in legal procedures, as a party and a responsible public company, we should face it rationally before the relevant facts of the case have reached a basic conclusion. It is inconvenient to make too many statements about whether there is responsibility, and even more unwilling to disturb the grief of the families of the victims. There are still many things we need to do these days: care about the mourning needs of the families of the deceased, care about the daily life of the affected owners, and care about the psychological influence of other owners.

At noon today, Hangzhou police issued an announcement: Mo, the suspect in the blue Qianjiang arson case, has been requested to approve the arrest according to law. So finally, I can answer a few questions first. Please wait for the final conclusion of relevant departments.

1. When will the alarm and fire fighting equipment be started, and is it timely?

A: At 5 o'clock in the morning, the blue Qianjiang fire control room received an alarm message that there was smoke in the corridor. The personnel on duty immediately notify the security guard on duty to confirm the fire. The security guard on duty informed the police immediately after confirming the fire in two buildings 1 unit. At 5: 07, the fire linkage system was started at the same time. When the security guard on duty took the elevator to the18th floor, the elevator door opened, and he felt that the smoke was too heavy, so he went back to the first floor, and then took the fire stairs to the16th floor, laying fire hoses to put out the fire in time (the fire corridor in this building is a scissors ladder, and the downstairs is the16th floor, and the18th floor cannot reach the fire hydrant due to the spread of smoke).

2. Did someone report that they didn't hear the fire broadcast notice?

A: The fire broadcast is indeed a notice. Because most owners are still sleeping at five o'clock in the morning, and there are two doors between the fire broadcast and the bedroom, some owners may not hear it. In order to prevent the owner from hearing the broadcast, according to the emergency plan, the security guards knocked on the door at the same time to evacuate.

3. Does the fire hydrant not come out?

Answer: It is normal for fire hydrants to come out. On the morning of the second day after the incident (June 23), the fire department also went to the incident site for fire detection and conducted on-site water pressure test. The test results show that the water pressure is normal.

4. What did Greentown Property do these days?

A: Assist the public security organs to investigate and collect evidence; Assist in the sacrificial activities in the park, take care of the elderly of the families of the victims, and make logistical arrangements such as accommodation and vehicles; Help the affected owners solve their accommodation difficulties; Invite psychologists to give psychological counseling to the owners' families affected by the fire, especially the children.

5, network video exposure fire hydrant can not be used, fire hydrant door can not be opened, altered fire patrol card?

Answer: The fire hydrant in the video cannot be used because the owner doesn't know how to use it. There is a 1088 fire hydrant in the blue Qianjiang residential corridor. After the incident, we checked the fire hydrant. During the inspection, we found that a few fire hydrants were omitted in the inspection, the fire hydrant door was difficult to open, and the owner's shoe cabinet blocked the fire hydrants. After the fire, the company was greatly criticized, and the psychological pressure of security guards was also great. Some security guards altered the inspection records of fire equipment without authorization after discovering that the fire hydrant was lost. Our company is responsible for this, and the management of the company will fully reflect and rectify itself. On the morning of June 22nd, the fire department immediately extracted the original materials and records related to the fire, including computer and paper materials and records. The facts and data related to the fire shall be subject to the original data and records extracted by the fire department.

The above explanation is only the answer of Greentown Property Service Group to several general questions. We believe that government departments will make more professional, clearer and more comprehensive judgments. Please wait quietly. If our company is responsible for the investigation conclusion, we will never evade or shirk it, and we will fully bear it in accordance with the provisions of laws and regulations.

Greentown Property Service Group has been established for 22 years, with "sincerity and goodwill" as its soul culture. Hundreds of thousands of families regard me as a reliable server, trust me and kiss me. Now the host has suffered this catastrophe, and our company can only bear it silently because of the condemnation, just because we are sad and didn't let our sisters and children escape!

The grief of the company will be transformed into the power of reflection and transformation in the future. We should reflect on all aspects of management, enrich the safety content in the current park service system more completely and concretely, organize regular fire escape skills training for high-rise buildings, and strive to let every member of every family know the skills of escape and self-help. ...

May mother and child rest in peace.

Lvcheng property management service group co., ltd

201June 28th, 7