Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.
Front desk reception is also called "administrative front desk", which corresponds to "administrative back office" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belonging to the facade of the company facing the outside of the company, representing the company's image and image temperament.
Because the post needs to be on duty, it is not allowed to leave, so the number of posts should not be less than 2; Most enterprises usually provide regular internal adjustment according to the mobility of personnel.
operating duty
1, subject to the work arrangement of the reception manager and director.
2. Exceptionally special things must be reported to the superior.
3. Accept any work assigned by the boss at any time.
4, do a good job of collecting and filing guest information, and check the relevant information.
5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.
6. Provide inquiry service, but remember not to tell others the guest information casually.
7. Print various business reports.
8. Pay attention to all kinds of publicity activities of the hotel.
9. Promote the facilities and services of guest rooms and hotels.
10, attend the reception staff meeting, solve problems in time, and carry forward the sense of ownership and responsibility.
The above contents refer to Baidu Encyclopedia-Front Desk Reception.