This is a message for you.
4-hour all-weather manual service. In other words, 12345 will be used as the city's government service convenience hotline number and complaint reporting platform for unified acceptance, transfer, reply, dispatch, supervision and assessment. So, how to call the hotline in the future? What questions can I ask? The reporter takes you to find out!
"12345" merged and optimized, and services such as interaction and activity acceptance were upgraded.
Keywords: first acceptance
12345 What are the key points of merge optimization? Dahe Daily reporter saw from the "Implementation Plan" that the merger and optimization plan implements the principle of universal, classified merger, scientific and safe government linkage. Except for emergency hotlines such as 1 10,19, 120, 122, all hotline numbers of the municipal government system are merged into 12345 hotline number,/kloc-
Because of the different functional positioning, service content and platform construction of each hotline number, it will be classified according to the actual situation and optimized by different ways and different technical means.
At the same time, the acceptance channels have also expanded. The 12345 hotline, the "Zhengzhou 12345" mobile phone APP, the mayor's mailbox and other systems will be fully integrated to form a "network line" integrated mass appeal analysis and disposal linkage system.
According to the plan goal, the "12345" government service convenience hotline platform will provide 7×24 hours all-weather manual service, and the overall connection rate is required to reach 98%.
The government service hotline "slimming", 12 government service hotline will be cancelled.
Keywords: establishment of sub-platforms and sub-centers
According to the requirements of the Implementation Plan, if the department does not have a hotline number, it will not set up a new hotline and directly use the hotline 12345. This department