Our work will be enriched in busyness, so we should make a plan for our future work. What is the correct content to be written in the plan? The following is my annual cleaning work plan carefully arranged for you, hoping to help you.

The annual cleaning work plan 1 20__ is a year full of challenges and pressures for the property cleaning department. With the increase of the number of owners in residential areas, the comprehensive decoration and operation of shops will inevitably bring new service quality and service requirements. According to the new actual requirements and expectations of the owners, the property cleaning department will, as always, do its job well, firmly establish the service concept of "owner first, service first", and at the same time open up working ideas to continuously improve the service skill level and management level of the entire cleaning team. The work plan of the Property Cleaning Department for 20__ years is as follows:

First, improve the management system.

Work standards have been refined for 20 years, and various management systems and work standards have been revised and improved on the original basis. Cultivate employees' consciousness and self-discipline, further strengthen the management of people, and refine and quantify various work standards. On the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it is convenient for the assessment and supervision of cleaning staff. In the work, we should continue to adhere to the policy of "fixing people, posts, time, standards and tasks" and take effective measures to optimize the personnel structure, which is more conducive to the future work.

Second, do a good job in recruitment and optimize the labor force.

With the delivery of the house purchased by the Housing Provident Fund Group, Unit 1 of Building 20__, No.2 will enter a comprehensive renovation period, and the Haiyuan Club of the company will be renovated and opened soon. Timely replenishment of personnel will be the basis of quality and quantity of daily tasks. The cleaning department recruits 1 to 2 people according to the actual workload. At the same time, we should always care about the lives of employees, grasp the ideological trends, understand the work needs, and resolve internal contradictions. Pragmatic, diligent, willing to work, stabilize talents, dismiss and optimize employees who are old, weak, lazy and disobedient to work arrangements.

Third, strengthen technical skills training and improve professional quality.

Employees of the cleaning department should be trained in various rules and regulations formulated by the company and cleaning theory knowledge, so that employees can master cleaning knowledge and meet the requirements of cleaning work. While carrying out theoretical knowledge training for cleaning personnel, we should combine theory with practice, focusing on training cleaning tools, the use and distribution of materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific operating procedures. The annual departmental staff training plan shall be no less than 10 times.

Four, the implementation of responsibility management, do a good job in daily work.

Clean the corridors, roads and squares of the community twice a day, and clean the platform and top floor on the fourth floor once a week 1 time to ensure that there are no scraps of paper, garbage and sundries. Clean corridor lights, glass windows, fire doors and other public facilities 1 time every month to ensure no obvious stains and dust; Centralized cleaning and removal of garbage once a day to keep the trash can clean and odorless; The underground parking lot should be managed by designated personnel to ensure clear signs and clean ground.

Five, strengthen safety education, enhance safety awareness

The cleaning work is complex, the working environment is uncertain, and the safety hazards of the operation are correspondingly increased. Clean and safe operation has also become the top priority in our work. We will strengthen safety education and management, and train employees in safe operation and cleaning precautions. We should not only realize the post safety of our own work, but also understand other safety problems and be able to deal with them. Let employees know the importance of safety and nip all kinds of dangers in the bud.

Six, strengthen greening management, regular prevention and control of pests and diseases.

Water, fertilize and spray the flowers and trees regularly to prevent the occurrence of pests and diseases. At the same time, according to its growth, it should be pruned in time to keep the ornamental effect. Kill rats, mosquitoes and flies regularly. And the elevator is cleaned and disinfected to effectively prevent the breeding of harmful organisms.

Seven, improve work efficiency, accept temporary work.

On the basis of daily cleaning, it is necessary to do a good job in flood control in rainy season, and arrange personnel to clean up the garbage and silt at the rainwater leakage place irregularly to prevent rainwater from silting due to sewer blockage. In winter, we should make a good snow prevention plan to ensure that the snow removal around the snow and indoor anti-skid work are handled in time. 20__ _, the floors of 1 Unit 2 will be comprehensively "ground-breaking" cleaned to prepare for the owner to take over the building at any time. For the temporary work arranged by the company leaders, the quality and quantity should be guaranteed without discount.

Eight, rational use of resources, reduce work costs.

Strengthen the management of materials and cleaning tools, so that whoever uses them is responsible, and the cleaning tools are replaced with old ones to prevent waste. Repair old tools, save unnecessary expenses for the company, and strive to achieve the best results with the lowest expenses.

Clean annual work plan 2 I. Standardization of cleaning work

1, standardized trainers. Efforts to cultivate and bring up a team with strong professional skills, positive style and high quality are the premise of doing a good job in cleaning. Only the professionally trained team can meet the requirements of Jeter's management modernization and cleanliness specialization. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the large number of new employees, the class meeting theory and on-the-job demonstration method are implemented for training. Teach by hand; Mentoring the old employees, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the old employees. This makes it easy for new employees to accept and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough and then fine, one step in place, people walk things clearly (that is, do it thoroughly, people take away all the garbage, sundries and tools). Take employee training as the index task of daily work, use appropriate time, focus on training once a month, and provide uninterrupted guidance and training in daily work. The training will last for 20__ years and will be evaluated after the training.

2, according to the standardization, create posts, a person, a floor, responsibility to people, jobs to people, sign the post responsibility. Let employees have standards in mind, arrange the daily work table in an orderly manner and operate in a standardized manner. There is no dead angle or omission in the whole work area.

3, according to the standardization of inspection, supervisor and monitor don't go through the motions in the inspection work, we should adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems, link the inspection results with employees' wages, adhere to daily inspection, supervise cleaning work, and correct problems in time when found.

Second, the normalization of management elements.

1. Normalization of infrastructure management. Check all kinds of facilities carefully at ordinary times, and report for repair in time when problems are found. The fault will not last overnight.

2. Standardization of material management. The acquisition process and procedures are complete, and the examination and approval system is strictly implemented, so as to dig deep into the cleaning cost potential, put an end to waste, save costs for the company and improve efficiency.

3. Normalization of working methods. Formulate working standards and procedures for each post, constantly improve loopholes, ensure that employees are guided by correct working methods, and keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior norms and related work skills for each post, and let the cleaning staff memorize them.

4. Standardization of occupational health and safety management. Identify the risks existing in cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection at work to ensure safety without accidents and achieve safe service.

5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.

Thirdly, the standardization of human resource management.

1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.

2. Strengthen the management of cleaning staff again. In view of the characteristics of outpatient hospitalization, scattered corridors, large area, complex nature of public areas and large population flow, it takes 20 years to strengthen management and make it systematic, standardized and benign.

1) Strengthen work quality supervision and strive for perfection. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.

2) Pay attention to the training and education of employees and improve their professional ethics and service awareness.

3) Strengthen the basic management ability of the monitor.

4) Quantification of working standards and strong operability.

5) Daily training to familiarize employees with work processes and service standards and improve service quality.

3. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing, etc., so that employees can master it skillfully and not panic.

4. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train the cleaning staff on active service awareness, adjust the thinking of employees, encourage employees to form the habit of active self-inspection, and learn to find and solve problems. Only by being good at planning can the work be carried out in a step-by-step and orderly manner; Only by being good at summing up and finding shortcomings can the work performance be benign.

Fourth, the satisfaction of hospital inspection.

Attach great importance to the inspection of superiors, organize manpower and material resources in time, do all the work well, satisfy the hospital and reassure the company.

Fifth, the harmony between the superior and the subordinate.

Correctly handle the relationship with hospitals and employees, normalize and harmonize all kinds of relationships, and create a good and harmonious working environment.

No pains, no gains, a long way to go. We should conscientiously sum up past experiences and lessons, carry forward our achievements and overcome our shortcomings. Under the direct leadership of the company's guidance and leadership, we will go all out and devote ourselves to the work, so that the cleaning work of maternity hospital and Yingbin Road will reach a new level and make greater efforts to build Jiete's brand image.

Annual cleaning work plan 3 20__ year is a year in which opportunities and challenges coexist in the property cleaning department. With the increase of the number of owners and the improvement of service requirements, the new service quality and service requirements will inevitably improve. According to the new actual requirements and expectations of the owners, the property cleaning department will continue to expand and try new business in the industry, looking for opportunities to develop and expand the department. Improve the service skill level and management level of the whole property cleaning team and expand the competitive advantage of the department in the whole property management. In the past 20 years, besides doing our job well and strengthening the concept of "service" as always, we need to expand our working ideas. This year, our department should focus on the following aspects:

First, improve the management system and form a supporting assessment and supervision mechanism.

On the original basis, revise and improve various management systems and establish a systematic performance appraisal mechanism. Change the passive state of "people manage people", cultivate employees' consciousness and self-discipline, and then move towards a benign track of "system manages people and system restricts people". Further strengthen human management and refine and quantify various work standards. On the one hand, it is convenient for operators to be familiar with what to do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. In the work, adhere to the "five-fixed" policy of "fixing personnel, positions, opportunities, standards and tasks", take effective measures for specific work, strengthen the management of operators and optimize the personnel structure, which is more conducive to the development of future expansion work.

The second is to cultivate employees' observation ability, provide personalized services and build service brands.

With the development of the property industry, the business philosophy and service concept in the industry are constantly updated, and the expectations of owners are also constantly improving. It is not enough to satisfy the host, but also to make the host unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking about what the guests think and worrying about what the guests think". Service personnel should pay attention to observation, feel the psychology of the guests, and provide services as soon as possible before the guests say their requirements, so they often say "just want to sleep and send a pillow". Imagine if the owner will never forget such a service.

The department will encourage training, collection and organization, standardize the system and reward training in daily work, make it become the conscious behavior of employees and promote the improvement of overall service quality.

1. Encourage training: The department will train the cleaning staff who have performed well and been praised by the company leaders to improve their service awareness and quality, and strive for first-class service based on their posts.

2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical cases of personalized service from front-line services, collect and collate them, and summarize them into files.

3. System standardization: popularize typical cases in practice, constantly supplement and improve them, form systematic and standardized data as a standard to measure service quality, and realize the transformation from fuzzy management to quantitative management.

4. Training reward: The sorted materials can be used as training materials, so that new employees can understand the work requirements and learning objectives from the beginning, and the old employees can find the gaps and make up for the deficiencies through comparison, thus improving their understanding. For employees with outstanding work performance, the department will commend and reward them in various forms, so that employees can form a good atmosphere of making progress and making contributions.

The implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other brother departments, and the full support of hotel leaders before our plan can be implemented. I hope that when we look back on the work of the past 20 years next year, we will not only be full of confidence, but also achieve fruitful results.

Cleaning annual work plan 4 I. Safety management

1), do a good job of public security management in the park and maintain good public security order.

2), learning rules and regulations and job responsibilities, especially training new employees. Continue to do a good job in the security of the park, ensure the normal order of the park, and provide a safe, comfortable and warm living environment for the owners. Ensure that no criminal cases have occurred within six years.

3) Strengthen the construction of the strength ladder team within the department and strive to cultivate the backbone.

4) Engage in fire safety work in residential areas, and strive to avoid fire safety accidents during the year.

5), strengthen military training, improve the overall military quality of department employees 20__.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, define the work responsibilities and responsible persons of the security department at all levels, and reward and punish the lazy through inspection and assessment, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1) Manage and maintain the power, water supply and drainage, fire fighting, dialogue monitoring, public facilities and other equipment and facilities in the whole community to ensure the normal operation of all equipment and facilities in the community.

2. Strengthen the supervision and management of renovated houses.

3. Provide paid services for the owners; .

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the park, we should mainly clean the river and strengthen the salvage of leaves and moss. Make sure the river is clear.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the park, and ensure that the park is clean and beautiful.

3) The requirements of the cleaning department shall meet the requirements of the developer.

Fourth, call management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further raise the level of real estate charges and ensure that the charging rate is around 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the level of customer service business is significantly improved.

According to the company's training policy, make a telephone management training work plan to improve service awareness and business level. The purpose is to carry out quality education for employees and promote their dedication to their jobs. Repeatedly strengthen staff training from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability, self-discipline, etc., and check and implement them in practical work, so as to improve the management service level and service quality and enhance the comprehensive quality of employees.

The fifth is to improve the daily management of the management office, carry out the work of ordinary people, improve the satisfaction of the boss, standardize the daily work with the system, improve the maintenance of public security, transportation, greening and public facilities in the park to satisfy the boss, and vigorously carry out paid services such as domestic cleaning service, garden maintenance and water and electricity maintenance to provide quality services for the boss and manage a number of operations at the same time.

Six, according to the company's annual plan, building a civilized and harmonious community.

According to the company's annual management work plan, the focus of the work in 20__ years will continue to focus on real estate safety management, strengthen service awareness, standardize service standards, and strictly abide by the laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company. According to the daily business assessment standards of the Performance Appraisal System, organize the training and study of employees in various departments, and define the post requirements. Draw up the feasibility plan for the owner's vehicle to stop according to the regulations; . Assist developers to carry out various sales activities, organize and prepare relevant departments.

In 20__ _, the property management office of Yindu Mingshan Villa took a pragmatic attitude towards property service, focused on the key work of developers, ensured the quality of various tasks and assessment indicators, and fully served the owners, taking the first-class asset management level of Donghu Property Management Company as the direction, and achieved good results in improving the service quality.

In the 20-year cleaning annual work plan, under the strong support of the group leaders and the correct leadership of the property company manager, the cleaning department has been growing and working hard, adhering to the company's purpose of "your satisfaction is our eternal pursuit" and successfully completed the task. In 20__ years, in addition to doing our job well and strengthening the concept of "service" as always, we should also develop our working ideas. This year, our department will focus on the following aspects:

1. Improve various management systems and form a supporting assessment and supervision mechanism. 17 will revise and improve various management systems on the original basis, change the passive state of "people managing people" in the past, and thus move towards a benign track of "systems managing people and systems restraining people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of supervisors and reduces personal subjective factors. In the work, it is more conducive to the future work to adhere to the "five-fixed" policy of "staffing, posts, timing, calibration and tasks" and take effective measures for specific work, strengthen the management of operators and optimize the personnel structure.

2. Establish a service brand. The establishment of service brand is conducive to the visibility of enterprises, but also to the visibility of a department, to improve the influence of the department and enhance the cohesion of the department. At present, we provide housekeeping services for the owners based on the principle of "cleaning one household, cleaning one household and satisfying one household", which has won the praise of the owners and established a good image in their hearts.

3. Determine two work objectives. That is to say, it can reach the hygienic standard of Grade A property in Qingdao and achieve the goal of maximizing economic benefits. According to the orientation of the community and property services, our cleaning department will make unremitting efforts to create a first-class living environment for the owners, strictly implement the hygiene standards of Grade A properties, and strive to become one of the top ten property companies in Qingdao. While doing a good job in cleaning, we should do a good job in waste acquisition and housekeeping services, maximize the reduction of staff and increase efficiency, and improve the economic benefits of the property.

4. External domestic service companies. On the one hand, due to the different quality of our cleaning staff and the different quality of work, the effect of domestic service is also different; On the other hand, the current form of rotation is not convenient for personnel management. Foreign domestic companies, while ensuring service quality and standardizing internal management, can also extract certain service fees.

5. Establish a garbage transfer station. With the increase of occupancy rate of owners, there are more and more garbage in residential areas, and the removal and treatment of garbage is an important part of cleaning work. It is hoped that with the strong support of the group leaders, the transfer station will be established as soon as possible.

6. Unity, integrity and indivisibility of cleaning and greening. Cleaning and greening are all part of community environmental management. Without cleaning, the community will be dirty, chaotic and poor. Without greening, there would be no flowers and trees in the community. If they belong to different departments, there will be contradictions, mutual accusations and disputes between them years ago. It is suggested that the two should be merged into the Ministry of Environment.

For 20 years, we have been working hard!