COS is mainly used for customer service and after-sales service of enterprises and organizations to evaluate customers' satisfaction with products and services. In addition, in marketing research, COS is also widely used to measure key indicators such as customer loyalty, brand image and market share. COS system can not only help enterprises understand customers' needs and expectations, but also provide suggestions for enterprises to improve and optimize their services by analyzing the scoring results.
COS ensures that customers' needs and expectations are fully reflected and met through customer feedback scores. The scoring results can provide a benchmark for enterprises to formulate specific improvement plans and enhance market competitiveness and customer satisfaction. In addition, COS system has the characteristics of simplicity, real-time and remarkable feedback effect, which not only improves the quality of enterprise customer service, but also provides data support and scientific guidance for enterprise management.