Supermarket employee summary report 1
Last March, due to the need of work, I was transferred to Dongfang Supermarket as a foreman. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work. Although I joined the supermarket family in Changqing service area from the beginning of its opening, I am familiar with the supermarket staff in Changqing service area, but the specific work is still different. In order to enter the role and take responsibility as soon as possible, on the one hand, we have strengthened the study of professional knowledge, actively read books and articles, and humbly ask professionals for advice. On the one hand, strengthen communication to understand the actual situation, and communicate with the heads of food, receiving, cashier and other related departments. In a short time, I took on the responsibility of supermarket foreman. Work with the manager in charge to carry out rectification training for supermarket employees, sort out the planning and display of goods, and conceive the working ideas for next year. Through the joint efforts of supermarket employees, our sales have increased substantially. Later, we worked together, settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Contact with employees more, on the basis of strict requirements, give employees more ideological exchanges and business training, so that employees' mental outlook has changed and their enthusiasm and autonomy have been brought into play. With the care and support of all departments of the company and the efforts of all employees Qi Xin, the progress of the supermarket has been recognized by the company.
Personnel management training as a supervisor
Staff management is a compulsory course with high difficulty. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods.
First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In work management, always be strict, as long as you make mistakes in principle, you will never condone them. In the middle of the year, the busy half year is about to pass, and new challenges are just around the corner. Looking back, I got more exercise, learned more knowledge, made more friends and accumulated more experience in the supermarket family in Changqing service area. Of course, I found my own shortcomings through many profound lessons. This half year is very substantial, and my growth comes from the big family of supermarket in Changqing service area. It is my bounden duty to contribute to the better development of supermarkets in Changqing service area in the second half of the year.
Learn professional knowledge and improve market control ability
The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the most developed industry in this era, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, choice of express commodities, and connection of various links in operation, I really digested the required knowledge from the theory in books to the practice in daily work and then applied it to my work. On the other hand, learn the latest market information and industry trends through various information media, listen to the training of related majors, make your overall thinking clearer, examine the market changes from a higher angle, and put forward your own strategic suggestions to the company's decision-making level.
Shortcomings and working ideas for next year
As the saying goes, Rome was not built in a day. Bi Jing has only been in the retail industry for a short time, and he has only been working in the supermarket for nearly a year, so he knows so much about the market and supermarket retail. Through calm introspection, I still have many shortcomings. On the whole, it is not comfortable enough to operate because of the short time involved in the operation. It is also reflected in the following aspects: First, the choice and control of commodities need to be strengthened, and the understanding of food commodities is relatively weak due to different division of labor. Secondly, the analysis and prediction of the market is not accurate enough, which is because of lack of experience. Facing the opportunities and challenges in the second half of the year, based on the principle of being pragmatic and practical, I better shoulder my responsibilities, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company. In short, in the days to come, I will devote myself to the cause of _ _ _ _ supermarket even harder, repay the company with the benefits of development, and realize my own life value.
Summary report of supermarket employees II
It's the end of another year, and at the end of the year, my whole year's work in the supermarket has also entered the final stage. I have experienced a lot this year. I worked in a supermarket and got some good results. Although the work is very hard, I am also very happy when the work is really finished. Now let me sum up my supermarket work in 2020:
My job in the supermarket is unloading and carrying goods. The most expensive thing in this job is physical strength. Fortunately, what I do is physical strength, so this job is also suitable for me. This year, I unloaded and carried goods in the supermarket _ _ _ times. Every time the truck arrives at the warehouse, I try my best to get into work. Unloading is the most difficult, because the whole truck is full of goods, and I must be careful not to damage the goods, so unloading also requires patience. As long as there is something that can't be unloaded, you can't move it easily, otherwise you will move your whole body and the goods will not be unloaded. At the beginning, I unloaded them one by one by hand, but it was also the most time-consuming, so I kept trying to unload them. Finally, I thought of unloading them by chute, which really saved a lot of time and caused the lightest loss of goods. Put a thick cushion under the truck, and then use the chute to transport the goods down to avoid direct contact with the ground and speed up.
Although moving goods is very tiring, I don't need to worry so much. Just move all the goods into the warehouse and hand them over to the warehouse manager for sorting. I don't need to do anything else. I don't know how many times I have to move goods a year. Although I feel more tired and hard, I also improve my physical strength. Moving goods for a long time is just like fitness. My physique is really much stronger. In fact, it is relatively easy to move goods in the supermarket, and the working hours are relatively relaxed. After doing these things and finishing the finishing work, it is basically completed. But I also know that people can't stay in the past forever, so I will study as long as I have time this year, so that I can not only unload and move goods, but also give some good suggestions to the supermarket to help it operate better. After my work is finished, I will also help you sort out the shelves and make up the missing goods, so that customers can buy what they need at the first time.
I have experienced a lot in one year. In this job, there are not only hardships, but also many joys. Enjoying the time of working with everyone can make life more fulfilling. I also continue to strengthen my study. Times are always moving forward. Even though I am only a manual worker, I am still eager to learn. I also hope that I can have a better development in the supermarket, get the appreciation of my boss and get the chance of promotion. I will still do my job well in the future and will not give up studying.
Summary report of supermarket employees 3
Time flies, the sun and the moon fly, and it is 65438+ February in _ _ _ _. On this day when I bid farewell to the old and welcome the new, I, like many colleagues at Yonghui, work hard while looking back on the past and thinking about the future. In, I worked in Yonghui Qiao Rong Supermarket. I am very happy, very moved, and also very flamboyant about my personality.
First, I am happy.
Yonghui Qiao Rong Supermarket is characterized by a clean shopping environment and enthusiastic staff service. In Qiao Rong Supermarket, employee Qi Xin and Qi Xin worked together to implement Yonghui's operation system and service concept in their daily work. The staff there are very amiable, and customers there can shop politely. It is really pleasant to work in such a polite environment. I think my working time in Yonghui will be a happy milestone in my life. Of course, the journey of life can't be smooth sailing, and everything can't be smooth in practical work. Occasionally, employees will quarrel about their work, and occasionally there will be an argument in the supermarket. However, after many communication, the dispute was quickly eliminated and the supermarket recovered its former glory. I deeply understand that communication brings colleagues closer, communication makes employees and customers more harmonious, and communication makes me find happiness in my work.
Second, I am very touched.
The pioneers of Yonghui Group pioneered the mode of "changing agriculture into super-agriculture" with diligence and wisdom, adhered to the service concept of "consistent income every day" and implemented the service purposes of "people's livelihood" and "people". In Yonghui Qiao Rong Supermarket, there are publicity columns, the general manager's mailbox, the store's help mailbox, the front desk poverty alleviation donation box, the service desk Red Cross donation box, and the Qiao Rong store employee subsidy fund, which all move me.
As the saying goes, "If you don't follow the rules, you can't be Fiona Fang". In Yonghui Qiao Rong Supermarket, I often personally experienced or witnessed: staff management system assessment, safety training, service etiquette training, fresh food department skills training, etc. The leaders of all departments in Qiao Rong Store patiently trained the new employees of Yonghui with the flavor of the times. What moved me in particular was that the leaders there criticized and educated employees more, and took care of them less by punishing them. This management method of "serving people with morality" is deeply rooted in the hearts of the people. Working there, all employees have a sense of belonging.
The employees of Yonghui Qiao Rong Supermarket adhere to the spirit of "diligence" and work conscientiously in their respective posts. I often see the employees of the supermarket department delivering goods to customers and are willing to be intimate porters; I have seen the staff of the fresh food department deliver fruits to elderly customers living in nearby communities. I also see that customers often hold thank-you notes and say that they want to thank an employee at the front desk. Yonghui colleagues have won the appreciation and praise of customers with practical actions. Originally, there was no need to find a move. Moving happens every day, and moving happens in the work of colleagues.
Third, I flaunt my personality.
I have been working in the loss prevention department since I joined Yonghui. Once, after work, I went to the office to see my previous friendship. In the fourth issue of 20__ "You are a landscape", you are a landscape recommended by the board of directors brought me a lot of inspiration and encouragement. The article wrote: "You don't need to look up to others. You stand in your own position and constantly show the rich connotation of your inner world! " It can be seen that the leaders of Yonghui Group have always encouraged employees to strengthen their beliefs and show their talents, personality and style. Driven by this powerful spiritual force, whenever the loss prevention department holds a meeting, I will boldly ask some questions to my superiors for your participation. To this end, I have been respected by my colleagues and appreciated by my leaders. The loss prevention department of Qiao Rong Store has been adhering to the concept of "brainstorming" and tacitly cooperating with other departments to maintain the security facilities and shopping order of the whole supermarket. In this proud team, while showing my personality, I earnestly learn from my colleagues' work experience, learn from each other and enrich myself.
Fourth, continue to work hard.
The year of 20__ is coming, and all Yonghui colleagues will continue to write a new chapter in Yonghui with diligence and wisdom. I think every employee who is interested in working in Yonghui Enterprise will face new opportunities and challenges. As we all know, the comprehensive strength of Yonghui Group is growing. 20__, the new Yonghui Supermarket will open one after another, which will undoubtedly bring broad development space to the on-the-job Yonghui employees. As a member of Yonghui Enterprise, why don't I make bold progress?
In 20__ years, while further correcting the working mentality, improving working methods, raising service awareness and communicating with people have been included in my work plan. I am willing to dedicate my work enthusiasm to the masses, realize my life value and grow up with Yonghui.
Summary report of supermarket employees 4
I have been working in _ _ _ _ _ _ _ _ _, during which I have learned a lot. Although this is not my first job, during this period, my work attitude has always been modest, cautious and conscientious, and has never changed. In the work of this department, I have always been strict with myself, earnestly and timely completing every task assigned by the leaders, learning from my colleagues with an open mind, and constantly correcting the shortcomings in my work; Seriously study and strictly implement the rules and regulations of the group and the company; In addition, I have a strong team spirit, can coordinate and communicate well, cooperate with the heads of various departments to carry out and complete all the work of the company, and enthusiastically help other colleagues get along well with others.
In the past two months, through continuous learning and self-improvement, I have adapted to my job. But for a new company, it may not be comprehensive enough to fully integrate into all aspects of the company. But I believe that through the careful guidance and help of the company leaders and colleagues, I will be able to better improve my business level and comprehensive quality in my future work, better complete my job, and constantly seek help from the company.
Since work, under the careful training and guidance of the unit guidance, through their own efforts, whether in thought, study or work, have made great progress and grand sowing.
At work, since I joined the work, I have been strict with myself and study hard. With such vacillating confidence, I took the management position of _ _ in September of 20 10, and was responsible for the business construction of _ _. In this year's work, I may look at the work enthusiastically, and actively and automatically put forward personal initiatives for the rest of the work to improve the construction and training work.
In learning, since I joined the work, I have never given up learning practical common sense and business common sense, and combined practice with work. This is where I should try to break through. At the same time, we can't give up learning new common sense and new ideas. Civil aviation is in the era of great development, and there must be many ways for air traffic control to adapt to its development. This requires our new generation of managers and administrators to constantly improve their own quality to meet various needs.
Mentally, I dare not relax my requirements. If you can't adhere to the advanced nature ideologically, it is difficult to serve this unit from scratch. And what insurance needs is a careful and serious work style. Therefore, I will encourage myself more, because I love this job. At the same time, I earnestly ask that I can join the China * * * production party organization as soon as possible, always learn from the excellent party member around me, be close to the organization, and ask me by party member's standards. Since work, under the careful training and leadership of the unit leaders, through their own continuous efforts, both thinking, learning and work, have made great progress and great gains.
At work, I have been strict with myself from the beginning of my work and studied my business hard. With such a firm belief, I took the management position of _ _ _ in September, 20, and was mainly responsible for the business construction of _ _. In this year's work, I can treat my work positively and make personal suggestions for other work actively to promote the construction and cultivation of _ _.
In study, since I joined the work, I have never given up learning theoretical knowledge and business knowledge, and combined theory with work. This is where I should try to break through. At the same time, we must not give up learning new knowledge and new ideas. China civil aviation is in a period of great development. In order to adapt to its development, air traffic control will certainly have many methods to explore. This requires our new generation of employees and managers to constantly improve their own quality to meet various needs.
I dare not relax my requirements ideologically. If we can't maintain the advanced nature ideologically, it will be difficult to serve this unit from dribs and drabs. Moreover, safety needs a serious and serious work style. Therefore, I will be more motivated, because I love this job. At the same time, actively ask yourself to join the China * * * production party organization as soon as possible, always learn from the excellent party member around you, be close to the organization, and demand yourself with party member's standards.
Summary report of supermarket employees 5
First, some rewards and punishments:
In 2008 1 month, according to the rules and regulations of the supermarket, combined with the actual situation of this part, the detailed rules for employee assessment were formulated, and employees were organized to learn by using the situation of the morning meeting. The detailed rules mainly implement rewards and punishments in cash, advocate multiple rewards and punishments, and establish specific reward and punishment accounts to strive for a balanced reward and punishment. So far, the amount of rewards and punishments is basically the same. Because the main purpose of the reward and punishment rules is to make all employees make mistakes, in principle, we should sweep the old employees out of the house from their mistakes, and give priority to criticism and education, supplemented by punishment, and embody humanized management on the basis of severe punishment.
Second, rotation:
Due to the high turnover rate of employees this year, some employees have stepped onto the management, and the positions of service desk, cashier and cash office have been transferred to varying degrees. Based on the idea of cultivating all-round talents, the rotation system was implemented, and the outstanding cashier employees were transferred to the service desk for exercise, and the outstanding cashier employees were transferred to the cash office. So far, employees in all positions have adapted to the new position and are confident to continue working in this position.
Third, the cleaning work:
In the first half of the year, the supermarket has not set up a cleaning team, so the cleaning work is temporarily represented by the front desk department. Because the cleaning staff are generally older, it is difficult to control personnel, and the labor is loose and the labor force is low. In view of this situation, according to the actual work situation and the number of employees every day, the main points of post operation are formulated, and the cleaning scope of the supermarket is divided into three parts, and each part is in charge of by a special person. For various reasons, the cleaning work is more detailed.
Four. Cash handling:
In view of the particularity and necessity of the cash office work, on the basis of easy management, the cash office work is organized into specific operational processes, and the staff of the cash office are organized to learn. The team leader will follow up the employees' work completion day by day, make up the accounts when they are free, and get on the computer when they are busy, which not only improves the effectiveness of cash handling, but also improves the queuing phenomenon at the cashier to some extent. At the same time, without affecting the normal work, combined with the requirements of the cash office staff, some unnecessary accounts were deleted and the whole account was changed to 10 day to avoid wasting time and energy.
Verb (abbreviation for verb) Mobile wallet business:
Mobile wallet business joined the supermarket in 2007. Because the mobile phone POS machine is not related to the cashier POS machine, and the diversification of mobile phone consumption mode in the early stage, the mobile phone POS machine is easy to be damaged, the signal is not good, and the mobile company's background maintenance is wrong. The cashier's cashier speed has been affected to some extent. At the same time, I am not familiar with the various functions of mobile payment, which leads to paper jam, inability to print receipts or repeated transactions. In my spare time, I specially studied POS machines and repeatedly consulted relevant persons of mobile companies. At present, through various tests and experience accumulation, the possible situations in the process of mobile payment can be basically solved.
Six, turnover rate:
The front desk department is a special job, all employees belong to the post-80 s, and many of them are post-90 s. Compared with other operating parts, the stability of employees is relatively poor, and factors such as impulsiveness and poor psychological quality have affected some of my work to some extent. In this regard, we focused on the local post-80 s married employees when recruiting, which effectively reduced the turnover rate.
Seven, short paragraph:
Shortage has always been a headache for these employees. A lot of short money makes new employees hard to prevent, and there is no reason after short money, which further affects the enthusiasm of employees. Therefore, we specially record the situation of each short money, organize employees to analyze the reasons for the possible short money and the ways to avoid it, sort it out, and publicize it on the wall for employees to learn.
Eight, gift inventory:
There are many gifts at the service desk and different activities, which leads to the accumulation of gifts, and with the extension of the opening years of supermarkets, ambiguous accounts abound. In this regard, in June, a special person was organized to count gifts at the service desk, and gifts that were not needed or not issued for a long time were returned to the receiving department. Only frequently used gifts are placed at the service desk, and the luggage locker is used for ordinary luggage storage service. This measure has effectively slowed down the shortage of luggage lockers and eased the work pressure of service desk staff.
Nine, the service desk responsibility division:
In order to clarify the job responsibilities, in June of this year, 5438+ 10, the work of the service desk was divided fairly, and it was made clear that every work of the service desk was handled by a special person, and the completion of the work was checked regularly, and those who disagreed were assessed.
Ten, the staff to help deal with:
Mentoring of employees has always been the most important issue in the company's development. Failure to find talents in time not only affects normal work, but also is not conducive to the company's long-term development. Therefore, it is indispensable to find and cultivate talents in time. This year, I reported six reserve staff in the first part. Later, due to personal or other reasons, two employees at the service desk were finally determined as backup helpers, and a helper was appointed to organize regular training for three months to familiarize himself with this part of the work and related knowledge. Do a good job for their future leadership positions.
Eleven, stored value card control:
At the beginning of September this year, the cash office added a new card business. In order to avoid a series of problems in the process of card processing, this part has especially strengthened the control over the handling of stored-value cards, conducted random checks from time to time, and severely punished employees who handle group buying business privately.
Problems existing in the annual work:
I unionpay system:
Because the cashier POS machine used in this part was configured when the supermarket opened, the system has been aging for many years, so computer crashes and poor line contact often occur in the cashier process. Thirdly, due to improper storage and operation of the bill, the UnionPay card reader is damaged and the system is necrotic, which leads to the success of the transaction without swiping the card, or there is no UnionPay display after swiping the card, and the single transaction cannot be seen in the cashier overflow report. Once there is a problem, it will bring inconvenience to customers, affect the image of the supermarket in customers' minds, and increase the pressure of background reconciliation. Therefore, it is suggested that the front cashier system can be synchronized with the headquarters system.
Second, the mobile phone consumption system:
Since the new mobile wallet business in 2000 is not related to the cashier POS machine, once the settlement of the current day's consumption is completed (it is required that the mobile phone consumption must be settled daily, otherwise the background of the mobile company will not receive the consumption information of this single transaction), the transaction details will no longer be displayed on the mobile phone POS machine. If the cashier has a short bill that day, even if he knows that the mobile phone consumption receipt is lost, he can't reprint it, which will affect the cashier's monthly reconciliation. In view of this situation, it is suggested that the mobile phone consumption system can be associated with the cashier system, and a mobile phone consumption can be added to the cashier data entry, just like the current membership card entry. In addition, as one of the consumption modes of mobile phones, the balance of the stored-value card can be found in the POS machine, but the balance can't be found for the mobile phone red envelope that is currently consumed the most, and it can't be consumed without knowing the balance, which leads to consumption waste and increases customers' distrust of this consumption mode.
Third, employee counseling:
The development of supermarkets has always been young, regardless of personnel recruitment or management experience, they tend to be young with development potential. The front desk department has always been very young, but due to quota restrictions and other reasons, only a few people have the opportunity to be promoted. For some employees who have just entered the company (these employees have higher academic qualifications), they want to see employees who have developed for a long time, or who have been in the company for a long time (sufficient experience). However, for employees who have not been promoted, it is not enough. I hope the company can break away from convention and help some employees, but we should focus on the overall situation, make full use of the energy and experience of employees and reserve more talents for the company's development.
Fourth, training:
Training has become an essential course in daily work. Through training, employees can learn more about the operation and development of supermarkets and improve their professional quality. But it is not enough for developing enterprises. It is hoped that in the future training, not only theoretical knowledge training should be carried out, but also more practical exercises should be added. Through the combination of theory and practice, the level of employees and managers will be comprehensively improved.
Verb (abbreviation for verb) Customer complaint:
This year is the year of improving the company's "two qualities", and not only the quality of goods, but also the quality of service has become the top priority. However, due to the lack of relevant knowledge and experience, employees can not effectively solve problems in the process of handling customer complaints, mainly as follows
1. Employees don't understand the law, can't handle problems according to laws and regulations, and dare not speak when something happens.
2, team consciousness is not strong, can't unite and cooperate with customers, * * * to solve problems.
3, you can't look at the topic by analogy.
4, relying on psychology, delaying, thus complicating the incident.
This once became a major difficulty for the front desk department. In order to solve this problem fairly and effectively, it is hoped that supermarkets will strengthen the study of laws and regulations, commodity knowledge and language skills. , and organize exams, speeches, debates, on-site tests, etc. And combine words and exercises to improve this skill comprehensively.
Annual work plan:
First, comprehensively improve personal business skills. In addition to this part of business skills, learn more about operations, understand the company's operating conditions and future development direction, and set goals, but not limited to this.
Second, pay attention to service quality, and monitor the implementation of some employee services through pre-study, employee feedback and customer complaints. And severely punish employees who are complained by customers because of poor service.
Third, continue to do a good job in helping and guiding employees, bring out more outstanding employees with pyramid-like help, and then bring outstanding employees into the guidance plan for reserve cadres, and constantly improve and reserve more outstanding talents for enterprise development.
Fourth, strengthen regional management, find and deal with violations in time, solve emergencies such as customer complaints on the spot, and report them immediately if they cannot be solved, and make specific records at the same time.
5. Records of customer complaints, registration of box clearing, commodity exchange, gift distribution, membership card handling, after-sales of household appliances, cashier documents and other filing and keeping.
Six, regular business skills training and assessment of employees, new and old employees, in the whole part constitute an atmosphere of comparison, learning, catching up, helping and surpassing, and compare the results of each assessment, give cash rewards to employees with excellent assessment results, and give cash penalties to employees with backward assessment.
Seven, strengthen communication between the various parts, understand the development of each part, and create a good working environment.