1, negotiated with the operator;

2. Request the consumer association for mediation;

3. Complain to the relevant administrative department;

4. Arbitration by an arbitration institution;

5. Bring a lawsuit to the people's court.

What are the main types of disputes between consumers and operators in the field of consumption caused by commodity quality and personal and property losses of consumers?

1, a dispute arising from the operator's failure to perform his obligations according to law or improper performance of his obligations in the process of purchasing or using goods or receiving services, thus damaging the legitimate rights and interests of consumers;

2. Disputes arising from consumers' dissatisfaction with the goods or services provided by operators;

3. Disputes arising from operators' infringement of consumers' rights and interests;

4. Other disputes in the process of consumption.

When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers. Article 41 If a consumer's legitimate rights and interests are damaged when purchasing or using commodities or receiving services, and the original enterprise is divided or merged, he may claim compensation from the enterprise that undertakes his rights and obligations after the change. Article 29 When collecting and using consumers' personal information, business operators shall follow the principles of legality, justice and necessity, clearly state the purpose, manner and scope of collecting and using information, and obtain the consent of consumers. When collecting and using consumers' personal information, business operators shall disclose their collection and use rules, and shall not collect and use information in violation of the provisions of laws and regulations and the agreement of both parties.

Operators and their staff must keep the personal information of consumers strictly confidential, and may not disclose, sell or illegally provide it to others. Operators shall take technical measures and other necessary measures to ensure information security and prevent consumers' personal information from being leaked or lost. In case of information leakage or loss, remedial measures should be taken immediately.

To sum up, how to make the health pavilion refund money, answer in detail. If there is a response question, it should be handled reasonably and legally according to the formal process.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller.