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Pinduoduo human customer service has always been a robot.
The manual customer service of this APP has always been a robot because of system failure or setting problems, and the customer service staff is busy or offline.

1. System failure or setup problem: Sometimes, due to system failure or setup problem, manual customer service can't receive customers normally, resulting in customers interacting with robot customer service all the time.

2. Customer service personnel are busy or offline: When manual customer service is busy or offline, the system will automatically switch to the robot customer service mode to continue to provide services to customers. This helps to avoid situations where customers wait too long or cannot get help.