Personal summary of outstanding employees in scenic spots. In our daily work, we often need to write various summaries. Work summary can make our work more smooth. Many people don't know how to write. Here I will share the personal summary of outstanding employees in the scenic spot.
Personal summary of outstanding staff in the scenic spot 1 I am a member of xxx in the tour guide department. In X, this year, I walked out of the school gate of the brigade, became a social person, and gloriously became a member of the brigade. I am very happy, not only because of my yearning for the profession of tour guide, but also because I am proud that I can take root in Thailand and gain happiness. Counting more than five months since my work, every picture I have exchanged with leaders, colleagues and guests has made me deeply feel the warmth of the family of Tailv. In the process of continuous practice, my work and personal growth have made breakthroughs. These achievements can not be separated from the care of leaders and the help of colleagues. Details are collected in the report card. Allow me to introduce them one by one:
First, be good at adapting to the environment and be a qualified professional.
Looking back on 20 years, it is an extraordinary year, and it is also a year full of hopes and challenges. 65438+ This year10.6, Wuzhong Taihu Tourist Area was officially awarded the "National 5A Tourist Attraction", and on June 22, Suzhou Taihu Tourist Center was officially put into operation. As the first generation tour guide of Tailv, I have more responsibility and obligation to devote my youth to "entering the Taihu Lake era in an all-round way" and welcoming "a better future in Wuzhong".
Come to Tailv, come to the tour guide department. I will adhere to the principle of "love a job", strive to adapt to the new environment and new changes, resolutely obey the leadership arrangement, establish friendship with colleagues, learn the knowledge of scenic spots through field visits, and constantly explore how to improve the service level during practical visits. Here, as a post-90s generation, I am welcoming guests from all directions and serving the local tourism industry with a brand-new look and humble attitude.
Second, dare to meet the challenge and strive to be a government tour guide.
Since I worked in X month, I have taken 2 1 sub-tours (2 full-time tour guides and 19 local tour guides).
24 working days. Among them, there are 3 government reception groups and 6 travel agency bosses stepping on the line. The warm introduction and thoughtful service left a deep impression on the tourists.
In terms of reception in the visitor center, among the 43 groups of guests, Yu Shuji, Jin District Chief and other governments received 14 people, and 9 visiting groups such as brother units and travel agency owners. I kept innovating, sorting out and perfecting the explanation of the visitor center, and taking "different people meet and say different things" as the standard, gradually the explanation was carefully guided and highly affirmed by the leaders.
Three, the courage to take responsibility, cooperate with the team leader.
In X years, I participated in the competition organized by the scenic spot company. Although I lost the election as expected, the affirmation of the leaders made me more motivated and motivated. I cooperate with the department leaders and try my best to share the work of the department. Then, the service desk of the same city network was handed over to me. I took the initiative to contact and work actively, which was highly praised by the two leaders. June 5438+this year 10, Taihu Green V Station was officially put into operation in our visitor center. As a representative of Wuzhong District Youth League Committee, I have the honor to be a young volunteer here, responsible for up-and-down communication, internal and external communication and daily work. Charity sale, tourism consultation and scenic spot publicity have all achieved certain results. In June 5438+February this year, Taihu Lake Green V Station was awarded the title of "Excellent Volunteer Organization" by the Youth League Committee, and I was also awarded the title of "Wuzhong District Eco-environmental Volunteer Star", and was also recommended by the Youth League Committee as the honorary candidate of "Suzhou Excellent Young Volunteer".
Fourth, I am willing to participate in activities to improve my overall quality.
I am happy to take part in various activities and competitions. I think it can not only enrich my experience, but also improve my personal quality. Since my work, I have participated in volunteer training in the district, DIY lecturer training in the group and diligent and honest painting and calligraphy exhibition in the group, which has broadened my horizons and cultivated my sentiment. At the same time, he actively participated in all kinds of competitions organized by the company, such as the tour guide contest of the scenic spot company and the host contest of the scenic spot company, and all won the "first place" good results. In the just-concluded Wuzhong District Interpretation Competition, I won the "Gold Award" in one fell swoop and won honor for the company.
Five, diligent study and thinking, and constantly lay a solid foundation.
I am curious, because this is not only a personal need, but also a business need. A free tour guide is by no means a good tour guide, and a tour guide who doesn't like learning can't be better. Therefore, I use my spare time to read books to solve puzzles, study flexibly, make field trips, learn modestly, improve my literacy and knowledge reserve, provide cultural explanations for tourists, and cook cultural dinners.
Of course, learning is endless, and so is service. A few days ago, I officially signed a contract with my company. I am very happy and moved. But after the calm, there is also a reflection. Reflecting on whether your explanation is adapted to local conditions varies from person to person. What is the gap with excellent tour guides? Reflect on what needs to be improved in your service? Can we please all the guests next year? Indeed, individuals need to improve too much, whether it is knowledge reserve, personal accomplishment or service skills. I am willing to work hard, not slack off, not wavering, and develop together with Thai Travel * * * to create new achievements!
Personal Summary of Excellent Staff in Scenic Spots 2 Since the beginning of this year, under the correct leadership of the district committee and government, the Party Working Committee and Management Committee of Scenic Spots have firmly grasped the key tasks such as creating 5A-level scenic spots, developing collective economy and project construction, seized opportunities, overcome difficulties, and made great progress in various economic and social undertakings. It is estimated that the full-caliber fiscal revenue is 34.42 million yuan, and the public fiscal revenue is16.57 million yuan. It is expected to receive tourists10.093 million person-times, up 2.3% year-on-year, and the comprehensive tourism income is expected to reach 47.749 million yuan, up 6.5% year-on-year.
First, make overall plans to promote new progress
Firmly establish the concept of grand tourism development, formulate grand tourism development plans, gradually realize the transformation from "scenic spots" to "tourist areas", and build a diversified and compound tourism product and industrial system. Constantly improve the Regional Regulatory Detailed Planning and the Master Plan of Scenic Tourism. Completed the planning demonstration of Sunwu Cultural Park, Tourist Service Center, Wang Hu Garden Villa and other projects.
Second, new achievements have been made in infrastructure construction.
First, vigorously promote project construction. Do a good job in Sunwu Cultural Park, the second-class tourist service center of Nandamen, the renovation of Wang Hu Garden Villa, the environmental improvement of Songhai Road, and the lighting project of Bingsheng Road. The second is to vigorously promote the construction of investment projects. Tent guest resort hotel, amorous feelings town, "urban pastoral" and other projects were successfully signed. Third, vigorously promote the construction of new countryside. Completed the renovation of 20 natural villages in two communities, involving 1 140 households, benefiting all residents in the scenic spot. Fourth, vigorously promote land acquisition and demolition. In the whole year, 4 enterprises were demolished, the workshop 1.3 million square meters was demolished, 5 nurseries were expropriated, and the land 1.8 1 mu was expropriated, and 744 mu of land was expropriated.
Third, the collective economy has made new breakthroughs.
Total sales of agricultural companies * * * 165438+ ten thousand yuan. Complete projects such as Ring Expressway, Bingsheng Road and New Rural Greening Reconstruction Project, and cooperate with Wufeng Village in Mudu to develop cherry blossom planting project of about 100 mu. The greening company completed an annual output value of nearly 8 million yuan and realized a profit of nearly 2 million yuan. The property company should do a good job in the overall planning, house payment collection and unified management of the old collection street. By the end of the year, * * * received RMB 4,565,438+million, and the balance was delivered in the first half of 20 13. Do a good job in planning commercial plots in community resettlement communities. At present, the scheme design and construction drawing design have been completed. Jinjishan Cemetery adheres to the development concept of "greening first, then building tombs" and the development goal of "environmental gardening, diversified burial styles, artistic design, modern management and humanized service", and successfully passed the acceptance of the second-class cemetery. The annual sales reached180,000 yuan, basically reaching the target set at the beginning of the year.
Fourth, new achievements have been made in the creation of 5A-level scenic spots.
Optimize the internal transformation of scenic signs, tourist routes and major scenic spots. Comprehensive renovation of Bingsheng Road pavement, villages along the road and North Gate parking lot. Orderly promote the lighting and landscape engineering in the underground and along the third line. The function of the visitor center in the north gate of the scenic spot was adjusted and optimized, and the public toilet, fireproof material warehouse and monitoring room were transformed.
Strengthen system construction and establish emergency mechanism. Strengthen personnel training, and carry out training for scenic area interpreters, health cleaners, drivers in sightseeing bus, and farmhouse management. Strengthen safety management and do a good job in tourism safety, traffic safety and forest fire prevention.
Implement projects such as improving service ability, striving for urban service, rating tour guides and high-level training. , comprehensively refine and optimize the tourism process management. At present, the scenic spot has become the first tourism enterprise in the region to obtain ISO certification.
Verb (abbreviation of verb) has made new achievements in attracting investment.
Carefully compile the investment promotion handbook, study and formulate investment promotion policies, and actively introduce cultural tourism projects that meet the characteristics. At present, the investment in landing projects is 220 million yuan, and the total investment in negotiation projects is 2.5 billion yuan. Mainly do a good job in the investment negotiation of tent guest resort hotel, urban pastoral, China-Korea space robot experience exhibition, amorous feelings town, health care center project and other projects.
Sixth, publicity and promotion have achieved new results.
Do a good job in festival activities. Successfully held the Spring Festival Blessing Temple Fair, the Third Health Culture Festival, the opening ceremony of the Bird Science Museum, Sun Tzu's Art of War Cultural Tourism Festival, and China-South Korea Joint Space Flight? Major festivals such as the Robot Exhibition and the Third World Women's Go Competition will further enhance the visibility of the scenic spot. Expand marketing. Around the Yangtze River Delta regional cooperation, we went to Shanghai, Ningbo, Anhui and other places to promote and actively participated in large-scale exhibitions, and the number of tourists received increased significantly. Use the media to create motivation. Relying on the mainstream media such as CCTV, People's Daily, China Tourism News and China Daily, we carefully planned publicity and reporting. There were more than 40 media reports at or above the provincial level in the whole year, among which "The Peak" broadcast by the tourism channel and "Building a Panoramic Scenic Area Around 5A" published by China Daily aroused good response at home and abroad.
Seven, people's livelihood to achieve a new situation.
Do a good job in maintaining stability of letters and visits, comprehensive management of social management, environmental sanitation, safety in production, forest fire prevention, flood control and flood fighting, family planning and civil affairs disabled persons' federations, labor and social security, and assistance to vulnerable groups, and build a harmonious scenic spot in an all-round way. This year, more than 500,000 yuan was provided for the poor.
Eight, the construction of grassroots organizations has achieved a new look.
The first is to strengthen theoretical study. Focus on the theoretical knowledge of innovation, collective economy and tourism in the past five years. The second is to strengthen the construction of cadres. Open selection of the director of the social affairs office. In the inter-departmental competition for posts in the region, a comrade successfully won. Third, strengthen education management in party member. Organize all party member cadres to learn from Wu Renbao and Chen Chaoying, the old secretaries of Huaxi Village, and learn from the people's courts. The fourth is to strengthen the building of a clean government. Strictly implement the target responsibility system for building a clean and honest government, and the responsible persons of all units and departments sign a letter of responsibility for building a clean and honest government. The fifth is to strengthen the construction of institutional style. With the theme of "strengthening organization, increasing vitality, striving for Excellence, welcoming the 18th National Congress and making tomorrow better", the Year of Grass-roots Organization Construction was widely carried out in the activities of striving for Excellence. The sixth is to strengthen group work. The first trade union committee was elected, the committee team of the Youth League Working Committee was selected and equipped, and the Women's Committee of the Tourism Corporation was established. Successfully held the 12th Popular Science Publicity Week and the opening ceremony of the Bird Science Museum.
Since the beginning of this year, it has been successfully established as a national popular science education base, and passed the provincial acceptance of the national 5A scenic spot. Yan Juanqi, deputy secretary-general of the National Development and Reform Commission and vice chairman of the National People's Congress Standing Committee (NPCSC), General Liu Yuan, political commissar of the General Logistics Department of the China People's Liberation Army, Wang Zhizhen, vice chairman of Chinese People's Political Consultative Conference, and General Fei, vice chairman of the National People's Congress Standing Committee (NPCSC), visited the scenic spot successively, and fully affirmed the construction and development of the scenic spot.