The report of the annual work summary (I) is about to pass xx years, and my work is also experiencing extraordinary. I returned to xx with a simple mind. I started a new environment, and my work content was wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:
I. Property service work
Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20xx. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.
Second, the work of the office.
Office work is also one of my work areas. I have a lot of work. Faced with a lot of complicated and trivial daily work, I need to strengthen my sense of work and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.
Third, do a good job in the financial work of the management office
Do financial work patiently and meticulously. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the leaders of the management office in financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and put forward some reasonable suggestions.
Fourth, be responsible for the greening and maintenance of the park.
At present, the shortage of greening personnel is in winter, and the greening situation in the park is even more severe. Mainly do the following two aspects: first, do a good job in the greening of the park and the daily maintenance of facilities; The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.
Looking back on 20xx years, as a clerk in the personnel general affairs department, with the care and guidance of the leaders of various departments of the company and the support and help of colleagues, I have successfully completed my work and the tasks assigned by the leaders this year, and all aspects have been improved, but there are still shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. Now I will summarize and report my personal work this year as follows:
I. Work aspects
(1) Patiently and meticulously do a good job in daily work.
1, responsible for answering and transferring incoming calls, carefully recording important matters and conveying them to relevant personnel without omission or delay.
2. Sign for and distribute daily express delivery.
3. Check and settle the monthly expenses of office supplies, express delivery and drinking water.
(II) Improve the company's management rules and regulations.
Assist Mr. Li and the director of the office to constantly improve various rules and regulations, so that the company management tends to be standardized. According to the company's requirements, establish and improve other corresponding management systems, so that the company's work can be carried out in an orderly manner.
(3) actively do a good job in copywriting.
1. Make all kinds of forms and documents at any time according to work needs, and complete the printing, copying, scanning and faxing of documents issued by various departments and leaders.
2, collect all kinds of management regulations, and classified filing, to ensure the orderly distribution. Sign and convey the notices and documents issued by the company in time, and upload and distribute them.
(4) Other administrative work.
The work of the personnel general affairs clerk is very complicated, just like a big housekeeper, who has to take care of everything. For example, copying, scanning, faxing, sending and receiving express mail, keeping documents, purchasing, distributing and registering office supplies, booking hotel air tickets, maintaining and coordinating office facilities and environment, keeping and counting office supplies in stock ... The completion of each task is a test of responsibility and working ability. How to simplify the complex, ensure foolproof, and how to obtain efficiency at the lowest cost. Is that we need to keep learning in the future work.
Second, shortcomings.
During this year, I earnestly and timely do my own work, humbly ask leaders and colleagues about the problems encountered in my work, and constantly improve and enrich myself. I have been able to handle the daily work and other related work of this position well now. Of course, there are also many problems in the work, mainly in:
(1) Not careful enough. The general clerical work is trivial, so it tests the carefulness of the staff. Everything should be taken seriously, and we should not be careless because it is small. Maybe any small mistake will have a bad influence.
(2) Lack of innovative spirit. You can't actively play the spirit of serious study and pioneering, but passively adapt to the needs of work. Basically, everything assigned by the leaders can be completed, but almost all of them just work to complete the work. The solution to the problem is superficial, but there is no in-depth understanding.
(3) The work is not very solid. Busy with daily chores, the work did not rise to a certain height. I can't concentrate on work and study. Although I know a lot of knowledge, I am not good at future work. I will try my best to correct my shortcomings and devote myself to my work with greater enthusiasm.
Three. rich
As a staff member of the personnel general affairs department, I am fully aware that my work is trivial, but it also has its importance. As the saying goes, "the difficulties in the world begin with ease, and the great things in the world begin with detail." In order to coordinate a team, we must do every little thing well to ensure the normal and orderly development of the work. In my future work, I must be strict with myself, give full play to my ability to serve the company, combine work with study, actively strive for every learning opportunity, cultivate my work coordination ability, improve my due professional ethics and keep making progress. I hope that in the future work, I will make persistent efforts and achieve greater results.
(A) constantly improve themselves
We should constantly improve ourselves, seize every opportunity to learn and grow ourselves, strive to improve our professional level, and be good at discovering new things and knowledge related to work in our spare time; Establish a good professional ethics, with a serious attitude, full of enthusiasm, strict discipline, study hard, and accumulate necessary basic knowledge and skills for your work. Although the work in the office is trivial and complicated, I will try my best to further improve my working ability in many aspects and face my daily work with a positive attitude.
(2) Correct working attitude
We should have a correct attitude and strive to complete the work assigned by our superiors; I will also pay attention to cultivating my adaptability, coordination, organization and creativity, and constantly learn, forge ahead and improve myself in my work to better complete my job.
Four. 20xx work plan
(1) Actively do a good job in daily administrative work.
1, assist the director of the office to do a good job of backup, upload and distribution as stipulated by the company management, and continue to do a good job of sorting out and filing daily work.
2, do a good job of sending and receiving all kinds of mail.
3, do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.
In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.
(B) improve personal accomplishment and professional ability
1. Continue to learn the company's rules and regulations and improve their work skills. Read more clothing-related books and periodicals, learn from leaders and colleagues the methods of good work experience, improve their own quality quickly, and better serve the general workers.
2. Strengthen communication and cooperation with colleagues.
Verb (abbreviation of verb) abstract
Thank you for providing me with this working platform and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care for my work during this time. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe the company will have a better tomorrow.
Annual Work Summary Report (III) In the past year, under the correct leadership of the general manager and the close cooperation of other departments, the sales department basically completed the hotel's 20xx work tasks. The work of this department has gradually matured. This year, our specific work is as follows:
I. External sales and reception work
First of all, after a year of running-in and development, the sales department has gradually matured its own sales work and expanded its own market. Promote xx hotel to the tourism market in an all-round way, improve the visibility of the hotel, and strive to create maximum economic benefits for the hotel.
According to the work plan at the beginning of the year, earnestly implement each item. In 20xx, the sales department focused on the sales of individual customers and conferences. Due to the geographical limitation of the hotel, the individual occupancy rate is low, and the annual occupancy rate of the business department is x%. We increased the sales of commercial customers, visited important companies to sign business agreements, and made different sales plans according to different seasons. For example, the time when we visit our customers is _ _ _ _ _ _ _ _ _ _ _ _. Pave the way for the overall sales of hotels in peak season. At ordinary times, when sorting out customer files, we will pay regular visits by classification and constantly develop new customers. At the end of the year, * * * signed an agreement.
I went to the hotel as a sales manager in October 20xx/kloc-0. In October 20xx/kloc-0, the hotel was officially listed as Samsung, which provided the sales department with a bargaining chip for external publicity, and at the same time improved the overall level of our hotel, which was beneficial to the hotel's sales work.
With the rapid development of the Internet, the publicity of the Internet not only improves the popularity of the hotel, but also improves the overall occupancy rate of the hotel through network companies. At the end of the year, * * * signed a network cooperation agreement with _ _ online booking companies. We increase the commission rate for important network companies and use their publicity to let more guests know more about hotels through the network, such as _ _ and other network companies;
At the same time, during this year, we received more than xx meetings of motorcycle companies such as X, X Electric Appliances, X Company, X Dairy, X University, X and so on. For the reception of each meeting, all departments can seriously cooperate with the sales department to successfully complete the reception of the meeting, and the guests affirmed our work. I sincerely thank the leaders and employees of all departments for their support to our sales department.
Second, internal management.
The hotel has its own website, and the sales department is responsible for maintaining the website and updating the content of the webpage. It expands its influence through online publicity, timely and accurately releases the hotel's dynamics and news, and lets more people know about the hotel. At the same time, we put forward a new hotel website construction scheme, which laid the foundation for the future development of hotel websites.
Third, shortcomings
1, foreign sales need to be strengthened, and now we have relatively few individual customers.
2. The meeting information was not understood in time.
3, sometimes in the reception work is not careful enough, not enough attention to some details, not comprehensive enough to consider the problem.
4. Sometimes the information is not accurate enough due to untimely communication; Affect the overall sales and reception of the hotel. In the future, we should be careful, try to avoid it, communicate in time and reduce work mistakes.
The model essay on the annual work summary (Part IV) Time flies, and it will cross the threshold of one year in a blink of an eye. Looking back on this year, although there was no good performance, it experienced an extraordinary test and tempering. I came to the company at the end of X this year. Although I haven't worked in the company for a long time, I have gained something. At the end of the year, I think it is necessary to make a summary of my work, with the aim of learning lessons and improving myself, so as to improve my work.
I came to work in our company at the end of X. I was engaged in tooling work before. Because of my love for home improvement, I chose xxx. Before I came to work in xxx, I had no experience in home improvement. Just because of my love for home improvement, I lacked experience in home improvement design and construction and industry knowledge. In order to quickly integrate into this industry, after I arrived at the company, I started from scratch, while learning communication skills, and went to the construction site to watch the construction. When I encounter communication problems, I often consult my supervisor and other experienced colleagues. With the help of my colleagues, I have achieved good results and benefited a lot. Although my performance in recent months is not outstanding, I have learned how to get along with the team better, cooperate with each other, learn how to carry out business, and practice accordingly, and have a deep understanding of _ _' s culture and mission.
By constantly learning product knowledge, collecting information from the same industry and accumulating market experience, I now have a preliminary understanding and understanding of the home improvement market. Although my grades are far less outstanding than those of other colleagues, I am confident and determined to do well. Now I can gradually respond to the questions raised by customers clearly and fluently, accurately grasp customer information and communicate with customers well, so I have won the trust of some customers and laid a solid foundation for becoming a designer in the future.
Although there has been progress in these x months, there are still some shortcomings that need to be improved. The understanding of the home improvement market is not deep enough, and the technical problems of the company's products are too weak to explain the process requirements to customers very clearly. In business, the skills of telemarketing are still not in place. For the process and practice in the market, xxx's understanding of the company's processes and products is far from enough, and it needs to continue to learn.
To sum up, during my work in the company, I came into contact with many things, produced many new problems, and learned a lot of new knowledge and experience, which made me improve my ideological understanding and work ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality.
Looking forward to the new working year, I hope I can make persistent efforts. At the same time, I need to strengthen my design level, communicate with my colleagues in my future work, further improve my professional knowledge and skills, actively absorb new ideas and design concepts, and constantly improve myself. Of course, there are also shortcomings in the work, so as to try to correct the past shortcomings as soon as possible, sum up experience, absorb the essence, analyze the reasons for the failure and the shortcomings in the work, and prepare for next year's work!
The new year means a new starting point, new opportunities and new challenges! I will constantly sum up and reflect, constantly urge myself to enrich my energy, improve my design level and business level, so as to adapt to the development of the times and enterprises, make progress with you and grow with the company!
In a blink of an eye, a year has quietly left. Looking back and looking forward, 20xx is coming. The following is my work plan for next year:
Objective: To strengthen the study and research of home decoration design specialty, understand the market information of this industry, and smoothly realize the transition from marketing department to design department.
Designers have always been my dream, and becoming an elite designer is my future goal. As an intern designer, whether you can become a qualified home improvement designer must first have solid professional knowledge and good business level. Professional knowledge is mainly accumulated in peacetime, including construction technology and materials. Know yourself and know yourself, and you will win every battle. Only a solid professional foundation can make designers more handy.
A good professional level is also a basic skill necessary for a qualified designer. A good designer should have not only good design skills, but also excellent communication skills, so he needs to exercise well in the marketing department before becoming a designer.
The horn of 20xx has sounded. For people in our marketing department, we should know that the task of marketers is always "only commas, no periods". How to get more and more effective customers and win more prospective customers in a saturated market is a test for every salesperson. Facing the booming market and fierce competition, I hope everyone can confidently say to their peers, "We are on our way."
In the 20xx annual work summary report (Part V), our department conscientiously implemented the instructions and specific requirements of superior leaders, continued to carry forward the spirit of hard work when starting a business, strengthened team building, paid close attention to marketing, ensured safety and quality, increased revenue and reduced expenditure, and made bold exploration, and achieved good results.
As I have just entered the society, I know I have a lot to learn, and I have too many strangers and mysteries about the job I am about to enter. Driven by this ambivalence, I am full of confidence and expectation to meet it.
At work, although I just act as an ordinary and important cashier. During this period of work, I found that we should be able to do a good job freely, whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining about the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and bored at work.
I. General situation of 20xx Company's operation
This year, our department has established "three consciousnesses" around the working policy of "standardizing management, shaping image, strengthening marketing and increasing efficiency", namely, the awareness of all staff marketing, all-round cost and whole-process quality. Through the joint efforts of all the staff of the hotel, we have achieved good results. The following is a summary of my work this year.
Second, the 20xx work summary
(1) Safety creates stability. By making safety plans such as "safety first, quality first", the hotel has achieved "six defenses" such as daily fire prevention and theft prevention, and almost no accidents have occurred throughout the year. Under the care and guidance of the general manager of the hotel, store-level leaders hold feedback meetings of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable.
(2) Implementing brand management, the hotel should focus on eight major tasks.
1, with the goal of benefit, do a good job in sales.
2. Take reform as the driving force and do a good job in catering.
3. Customer-centered, do a good job in property management.
4. On the premise of quality, do a good job in guest rooms.
5. Take "Six Preventions" as the content, and do a good job in safety.
6. Focus on reducing consumption and do a good job of maintenance.
7, in line with the principle of capable, pays special attention to the personnel work.
8. Take the Guide as a reference and do a good job in training.
(3) Employees are the dominant factor of the hotel.
1. In order to fully understand and master the market situation of our hotel, we organized many marketing meetings, conducted surveys, analyzed the consumption level of customers, and established abc customers in combination with the consumption status of customers coming to the hotel, so as to follow the service throughout, pay attention to the service image and appearance, be warm and thoughtful, and meet the requirements of customers to the maximum extent. We strictly control management fees. Most executives have several jobs. In terms of business hospitality, we follow the principle of spending small money, doing big things, doing good things and doing practical things. Take all measures to avoid unnecessary expenses.
2. In every corner of the hotel, there are polite service personnel, standardized operation, professional smile and humble manners, so that guests are not affected by etiquette culture all the time. Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society.
The traditional attitude towards employees should be changed. People are the main body in management, and all managers are small and should be grasped. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work will managers have their own management achievements.
Third, induction.
The hotel lacks a spiritual hotel culture that can unite people. A nation has its own national culture, and a hotel also needs its own hotel culture. The construction of hotel culture is not dispensable, but a necessary condition for the survival and development of hotels. When the hotel faces all kinds of challenges, it needs the cooperation and unity of all hotel owners, Qi Xin, to overcome the difficulties together.
20xx is about to become the past, and the successes and failures of the past have become the past. We should not show off or grieve for them, but should adjust our mentality to meet future challenges and upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough. Therefore, we should prepare for the next stage of internship, set out with a goal, work hard and sow the seeds, and we must have diligent cultivation and cultivation to have a bumper harvest.
These are some feelings and thoughts about my work. As a feeling, there may be many subjective traces, but only employees can truly appreciate this feeling. Therefore, I hope that managers can consider employees more than the interests of the hotel before making a decision. Only in this way can more employees support them. Finally, I would like to thank the hotel for providing such job opportunities and the leaders for their help. I wish the hotel can get better and better, and earn more every year. Although there are many powerful hotels in Linfen, they can't surpass them except us.