In order to implement the company's corporate culture concept of helping more people who are eager for success, this system is formulated in line with the principles of fairness, justice and openness.

The basic conditions of on-the-job consultants:

Rule 1: Be lenient with others and be strict with yourself.

Article 2: Moral standards. Filial piety to parents, positive help and tolerance to others, enhancing personality charm through doing things, and promoting mutual assistance and mutual benefit of employees. The two groups help each other, do not shirk their responsibilities, dare to take responsibility, do not speak ill of their superiors, and do not engage in malpractices for personal gain. ).)

Counselor's working mentality:

unite

Unity makes people progress, unity makes people forge ahead, unity makes people succeed, and unity is strength. Unity mainly includes two meanings: on the one hand, it is actively friendly to others, helping others, and "integrating" with everyone. On the other hand, it is to unite everyone. Can effectively unite all the forces that can be United around, and pass this power on to every employee for their recognition and application, thus generating greater strength.

Requirements for consultancy work:

Do a good job in the management of beauticians, strictly demand the appointment standards of beauticians, be serious in work discipline, make work plans, have a reasonable and clear division of labor, and must be fair and just;

Organize daily morning meeting and evening party, make good preparations before the meeting, solve problems in time, assist sales manager to achieve goals, and improve employees' technical and sales ability;

Consultants must obey the company's system, must not exceed their own level in anything, and must not have disputes with leaders;

Precautions for pre-business inspection:

A. Attend the morning meeting: listen to instructions, arrange the work of the day, and urge the problems that occurred in the work yesterday;

B. Check the attendance of employees on that day to ensure timely replenishment;

C. Check whether the environmental sanitation and employees' gfd meet the standards;

D. check whether the equipment and facilities can be used normally;

E. Check whether the customer information invited to the store on the same day is ready;

F. Check the customer invitation list and the planned target of the day;

G. Check whether the technical training arrangement of beauticians on that day works normally;

H. Check whether the articles in the beauty room are clean and tidy, whether they are disinfected, and whether towels, bathrobes and other articles are placed according to regulations;

First, check whether the preparations for the teacher to arrive at the store on the same day are ready;

The business will start after all the contents above the length have passed the inspection.

(5) Description of business operation:

A. Check whether the customer service reception process of each position in the beauty salon is carried out according to the standard (including answering the phone, serving tea and communicating with customers).

Text and other service details);

B. Supervise the customer's invitation to enter the store (usually, if the customer has a poor sense of time, he can inform the time of entering the store half an hour in advance);

C. Pay a return visit to the customers who haven't finished the return visit the day before (pay a return visit by telephone on a regular basis, understand the customer's dissatisfaction through the chat content and make timely improvement);

D. Check the room irregularly, check whether the beautician's nursing operation is carried out according to the standard, keep the room clean at any time, check whether the beautician has loopholes and imperfections and correct them in time;

E. Visit the room from time to time, and stop selling customers in bad forms during the nursing process;

F. Visit the ingredient room from time to time to check whether the ingredients in the background are prepared according to the regulations, whether the items are placed neatly, and whether the ingredient room is clean and hygienic;

G. Follow up whether the beautician's service and technical methods to customers are implemented according to the standards at any time;

H. Communicate with two clients face to face every day to find out their feelings, their evaluation of beauticians, and their requirements or reasonable suggestions for beauty salons, so as to find out the problems in their work and improve them in time;

I. Handle the temporary affairs of beauty salon in time and report to the superior leader;

J. Follow up the working status of each employee at any time, and adjust in time if there is any problem.

3。 Check before work:

(1) Check the employee's work summary (employees are required to write the customer's problems every day);

(2) Check whether the customer's information on that day is filled in as required;

(3) Check with the beautician at night how much water she has that day and give encouragement;

(4) Determine the difference between the employee's performance on that day and the plan;

(5) Discuss the contents of customer consumption and expected sales on that day, sum up the reasons and reach the next follow-up;

(6) Before coming off work, check the room, tidy it up, and put items, instruments, lights, etc.

(7) The unprocessed work of the day should be recorded in the notebook in time, and must be handled the next day. Can not be handled, timely report to the superior leadership;

(8) Analyze and summarize the figures of the day and report the problems that you can't solve in time.