1. Provide services for free.
Marketers need to have a service habit. If you don't form the habit of service, even the best marketers may not be able to do their own marketing well. There are many marketers who only care about their recent customers, but are indifferent or even forgotten about customers with little business opportunities. The final result of such a marketer is that there will never be enough customers.
Most marketers first think of their own piece in front of interests, which is the biggest taboo for marketers. When the marketer puts me in the second place and him in the first place, then your service habits will be natural. Businessmen in Zhejiang have a habit that when business comes, the first consideration is whether the other party can give the account to the boss, and whether the boss can improve the trust of his subordinates through this business. Therefore, Zhejiang businessmen will try their best to do business, because they are used to thinking of others first, and then they will consider their own private land interests.
In the eyes of marketers, whether this customer is good or not is meaningless. Instead, they classify customers according to their different needs and provide customized services for different types of customers.
2. Equal transaction, mutual benefit and reciprocity.
Some marketers like to do things that violate the customer game in the market, especially when signing contracts with customers, and have to minimize the interests of customers. As a result, the transaction was unsuccessful and not worth it because of the unfair contract. In the process of business negotiation, marketers must bear in mind that you and your customers are always equal, you have obligations and rights, and you must give up if there are restrictions. If you want to have your cake and eat it, you will always be a marketer who can't do much.
3. Have the courage to speak.
People with poor eloquence often blush when they meet strangers, and it is difficult to speak.
Therefore, to train the eloquence of marketers, we must first make great determination and summon up courage to speak to customers.
As long as you remember "I am the same person as others", you can reduce your fear. If you overcome your fear, you can talk to customers naturally. As long as it is in the interests of customers, customers will not refuse you to continue.
4. Be sincere.
If your tone is sincere and your attitude is sincere, I believe customers will be moved by your attitude.
As long as marketers speak with emotion, they can gain the conviction of customers. Many times, emotions play a great role in maintaining a harmonious relationship with customers.
5. The language should be concise.
Talking is the most annoying and gives a bad impression. Therefore, every sentence of marketers should be concise and clear, and unnecessary adjectives should be used less. Make every sentence clear so that people can understand what you mean. Customer's time is precious, try to express your meaning in the shortest possible time.
6. Don't say anything you are not sure about.
Around us, we often see marketers make too many promises when negotiating with customers.
As a marketer, the necessary art of negotiation is also needed, but it is more important to define the boundaries of services realistically and not to arbitrarily agree to customer requirements. A marketer once said this sentence:
"The result of lying is to make you pay more interest and cost, and the blind promise is to sell your reputation to others at a low price."