(1) Work discipline

1. During working hours, it is forbidden to eat snacks and play games in the mall, not to leave the post without leave, and not to get together to chat, laugh and make noise; Do not eat, read books, newspapers, magazines or do private things during working hours; Visitors, children, pets or children playing with relatives and friends are not allowed during business hours;

2. Pay attention to the image of individuals and companies. Don't stand in the business place or walk with your hands in your bag. Don't put your hands on the shelves or sit on the shelves, boxes and goods.

3. Polite language must be used at work to improve sales skills. Be kind to customers, do not talk back, quarrel, abuse or beat customers;

During working hours, the shop must be taken care of. No more than two people are allowed to drink water or go to the toilet at the same time. More than two shop assistants are not allowed to be on duty at the same time and only one person is in the cabinet for more than 15 minutes. Offenders shall be treated as empty cabinets, and the punishment provisions shall be implemented in accordance with the Regulations on the Administration of Shopping Mall;

5. When customers are found smoking in their own shops, they should stop it gently;

6. Pay attention to personal and shop hygiene, and clean it every morning and evening. The cleaning scope includes: display cabinets, glass cabinets, cashier cabinets, floors, image walls, and displayed goods. Keep the counter and glass free of fingerprints and dust, the floor free of water and paper scraps, and the goods clean, dust-free and marked. In rainy days, the footprints should be cleaned in time; Cleaning utensils and garbage are not allowed to be stacked in public walkways or garbage bins;

8. Take good care of the goods in the venue, and do not intentionally damage the goods or take any goods out of the workplace.

9. The shop assistant can only finish the work five minutes before closing time. If there are guests in the shop, you are not allowed to change clothes and get ready for work.

(2), etiquette code of conduct

1, gfd code

A. During working hours, wear the uniform designated by the company and the badge of the shopping mall. Uniforms should be kept flat and clean (check whether buttons are dropped or damaged before wearing uniforms), and it is not allowed to add your own clothes to uniforms. The name tag is attached to the left chest, not skewed or drooping;

B, keep the hair neat and clean, long hair and shoulders need to be tied up, accessories should be appropriate, appropriate and not exaggerated, and it is not appropriate to match the hair accessories of metal products;

C, cheerful expression, make-up with moderate makeup and lipstick as the principle, wear stockings with no pattern close to skin color and low-heeled shoes wrapped in front of melanin;

D, employees don't leave long nails, must keep smooth and clean. Do not apply other dark nail polish except female light nail polish;

Employees are not allowed to bring any music player (MP3, CD, radio, etc.). ) working hours.

2, service etiquette norms

Using "smile service" is the premise and standard of the whole service etiquette standard.

A. Standing: head straight, eyes straight, lips slightly closed, shoulders relaxed, trunk straight, arms naturally hanging at both sides of the body;

B. Walking: eyes naturally look straight ahead, chin slightly lower, smile, arms naturally swing back and forth;

C. Bowing: stand at attention, keep straight, put your hands at your sides or in front of you, and lean forward slightly.

D, polite language:

When customers enter the store, they say, "Welcome,

When customers leave the store, they will say "welcome next time"