1. What happened? Ms. Wang from Qingdao, Shandong Province, got a fitness card in a gym. When she went to the bathroom of the gym to take a bath again, suddenly a male staff member broke in. Ms. Wang got dressed at once and dared not wash any more. Later, Ms. Wang asked the male employee what was going on, and the other party said, I apologized to you. What else do you want me to do? Or you'll kill me. Ms. Wang said that the male employee of the other party had no sincere apology attitude at all, which made him feel very angry.

Second, how does the gym deal with it? After the incident, Ms. Wang and the gym discussed and negotiated the matter, and Ms. Wang finally decided to return the card. After calculation, Ms. Wang's fitness card still has 8 months of fitness time, totaling * * * 1 120 yuan. Together with Ms. Wang's remaining private school education expenses in 800 yuan, the total amount is * * * 1920 yuan. At that time, the gym owner promised to return it to Ms. Wang, but she never did. After Ms. Wang asked, the other party also said that she was going through the process. But it has been delayed for more than a month, and there is no news yet.

Third, what do you think of this matter? The gym now has a bad image in everyone's mind and a bad reputation. Because I have seen many gym owners abscond with money, now many people are more exclusive to the gym. On the cusp of such a storm, such a thing happened in this gym, which made people feel that they completely lost confidence in the gym. In this case, the attitude of male employees in the gym to apologize afterwards is very poor. Instead of thinking that they were wrong, they felt that Ms. Wang was forcing him, which made Ms. Wang feel speechless. Secondly, the gym promised to refund Ms. Wang, but did not take action. This efficiency has to make people have a lot of doubts about the service attitude of the gym. Ms. Wang then reflected this matter to the Market Supervision Administration, hoping that the Market Supervision Administration could intervene in safeguarding rights. I hope that the Market Supervision Administration can comprehensively rectify the businesses with major problems and loopholes in their operations like a gym, so that they can make rectification as soon as possible, so that consumers can rest assured of safe consumption.