Article 7 of the Law on the Protection of Consumer Rights and Interests stipulates that consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Article 18 also stipulates that business operators should ensure that the goods and services they provide meet the requirements of protecting personal and property safety. Supermarket operators should take reasonable, legal and effective measures to protect the property safety of consumers in lockers, and operators should take necessary and reasonable measures to protect the personal and property safety of lockers and other places they provide to consumers.

According to the provisions of Article 365 of the Contract Law, a custody contract is a contract in which the custodian keeps the deposit delivered by the depositor and returns it. The custody contract shall be established when the deposit is delivered.

The first paragraph of Article 37 of the Tort Liability Law stipulates: "Managers of public places such as hotels, shopping malls, banks, stations and entertainment places or organizers of mass activities who fail to fulfill their security obligations and cause damage to others shall bear tort liability."

Extended data:

One day on 20 12, Li went shopping in a large supermarket after work. Before shopping, she stored her handbag, keys and other items in the No.2 locker of the self-service locker set up in the supermarket as before, took out a password bar with a bar code, and then went into the supermarket to shop.

When Li came to the self-service locker to get something after shopping, he tried to scan the password bar many times, but he couldn't open the locker. After the supermarket staff asked Li to write down the names of the items in the locker, he used the key to open the locker he identified and found that the locker was empty. Li immediately called the police.

Because the goods were stolen, Li filed a claim with the supermarket, and the person in charge of the supermarket explicitly refused. Since then, the two sides have failed to negotiate many times. For more than two years after the accident, she never went shopping in that supermarket again, preferring to walk for half an hour to other supermarkets.

Lawyer Pan Hongwei of Jiangxi Yixin Law Firm: Article 7 of the Law on the Protection of Consumers' Rights and Interests stipulates that consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Article 18 also stipulates that business operators should ensure that the goods and services they provide meet the requirements of protecting personal and property safety.

Supermarket operators should take reasonable, legal and effective measures to protect the property safety of consumers in lockers, and operators should take necessary and reasonable measures to protect the personal and property safety of lockers and other places they provide to consumers. To sum up, the supermarket should compensate you for your losses.