Personal Work Summary of Banking Department 1

Time flies like electricity, and 20xx years have passed in an instant. During the year when I was the account manager of X Branch, I worked hard and made positive progress. At the same time, my business level and ideology were greatly improved. The 20xx working scenario is now reported as follows:

I. Achievements made

In 20xx years, under the care and guidance of branch presidents and leaders, I became familiar with the new working environment in a short time. During my work, I carefully studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, my work experience and marketing skills are lacking. In addition, the branch has set up a new foreign branch, so I must increase the customer base first. In my work, I always strive to win customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a short period of time, and successfully market a large number of high-quality customers and businesses such as X Guijiu Trading Center, X Electric Power Industrial Company and X SME Service Center. Although my book contribution is not great at present, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of 65438+February, individuals had accumulated deposits of more than xx yuan, achieving an average daily deposit of more than xx yuan, and made new breakthroughs in payroll, ps merchants, notice deposits and other businesses.

Two. Responsibility and mission

Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even leaving messages and greetings, which represents our bank's yearning for customers. Answer questions for customers enthusiastically and patiently, respond calmly to customers with simple gestures and friendly smiles, convey what I want to know to customers quickly and clearly, communicate well with customers and achieve good results, and win the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 20xx years, accumulated loans of more than xx yuan were issued, and loans of xx million yuan were collected on time. There were no non-performing loans and non-performing credit, and personal compliance work was realized while obtaining high-quality operating profits, ensuring the safety of credit funds.

Third, the existing problems

In the past year, although I made necessary achievements in all aspects, I also clearly saw my own shortcomings.

1. I didn't study enough. I must cope with the deepening of financial reform and the diversification of market economy. How to master the latest financial information and the development of our city sometimes can't keep up with the pace.

2. We should tap the existing customer resources, select the best customers, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

3. It is to further overcome the impatience of youth, be down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new businesses and new knowledge, improve my working methods, work hard actively, enhance my sense of service purpose, show great courage, show pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and meet all kinds of difficulties in practical work with "new" work.

Summary of personal work in banking II

In 20xx, there are many memorable events for the bank employees who are at the center of the reform wave, especially the comrades who work in the position of account manager. At the beginning of the year, I competed for the post. In my own words, "This is the first time I have officially stepped onto the platform of work for many years", and I almost lost the election unexpectedly. Competition made me feel pressure from the beginning, that is, since then, my heart and myself have become more energetic. I will work hard and live up to my mission. He thinks so and does so. Over the past year, I have closely followed the pace of the leadership of the sub-branch in my work and completed all the work well around the work focus of the sub-branch. With wisdom and sweat, with actions and effects, the spirit of dedication and selfless dedication was demonstrated.

As of X, X, X, I have completed the new deposit task of xxxx million yuan, completed xx% of the plan, discounted X acceptance bills with the amount of xxxx million yuan, completed intermediary business income of xx million yuan, and completed personal deposit of XX million yuan. At the same time, I also successfully completed fund sales, credit card and debit card marketing, completed the online banking system of China Construction Bank, a power supply company, and assisted branches in the research and development and promotion of the real-time electricity bill collection and payment system.

First, customers are the first, and deposits are the center.

In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work. He captured the information from a cryptic remark made by a company's financial staff, and gave timely feedback and followed it. Finally, nearly xxx million yuan of funds arrived at the beginning of the year, which achieved a "good start" and laid a good foundation for the bank to increase deposits.

In the process of serving customers, I am careful and inject brotherhood and friendship into my work, which makes the simple and boring service work colorful and truly embodies the concept of customer first. It must be a surprise for a customer to receive flowers from him on his birthday. If the customer receives interesting information from him when he is upset, he should temporarily put the unhappiness behind him and be grateful; When the customer is unfortunately lying in the hospital bed, he will see him running upstairs and downstairs after he is busy. Although everything is normal and simple, there are not many meticulous people like Chen Gang.

Second, "the needs of customers are my job"

I have been engaged in credit and deposit work in banks for more than ten years, and my ability to work independently is relatively comprehensive. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of CCB at various stages. In order to fulfill my mission and complete the tasks assigned by my superiors, I, as the account manager in charge of several key customers, responded to the difficult situation of increasing competition in the same industry, boldly explored ideas, established the idea of customer first, recruited different customers, adopted different working methods, and strived to provide customers with quality financial services. According to his self-understanding of work, it is "the needs of customers are my work".

Third, broaden your thinking, be brave in innovation and work creatively.

With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among peers is becoming increasingly fierce. In terms of business development, you and I are both involved, striving for survival and development in the competition. How to serve key customers well plays a decisive role in the business development of our bank.

I think, as an excellent account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the premise of grasping the objective environment, understand the operation law of customers' funds through the study of customers, try to track customers' downstream funds to banks, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate the financial strength of banks. This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. After many door-to-door contacts, all the infrastructure funds allocated by the unit were opened in our bank. In addition, in July this year, when the municipal government asked the national treasury to receive and pay the budget unit account and transfer funds to commercial banks, he actively contacted the door and successfully retained a customer to open an account in our bank. The annual summary of bank account managers is another example. Taking health and fitness activities as a clue, developing table tennis and badminton activities with customers not only pushes the communication with customers to a deeper level, but also breaks the traditional public relations model, and has received very good results in the work. In September this year, during a friendly exchange of skills with the relevant personnel of a real estate company, I learned that the customer wanted to auction some of his properties, and his enterprising work made the auction money of xxx million yuan smoothly transferred to our bank.

I have a strong sense of professionalism and responsibility in my work. I am hardworking and enterprising. I'm never choosy, and I avoid the important. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, he sacrificed his spare time, gave up weekends and holidays, and used all the time and opportunities to serve customers, make friends with customers and be friends that customers would like to associate with. After unremitting efforts, I have handed in a satisfactory answer sheet for myself in my 20xx years of work.

Summary of Personal Work of Banking Department III

Dear leaders and colleagues,

At present, the cashier's work in the business department has been greatly improved, the awareness of personnel implementation system has been strengthened, and internal control management is developing healthily in the direction of standardization. However, some problems are also exposed in the actual operation process. Here is how to strengthen the management of warehouse and delivery to prevent cash errors. Tell me about my personal experience. Please criticize and correct the shortcomings.

First, lead by example and strictly manage. As the person directly responsible for warehouse management, we should actively do the ideological work of employees and guide them how to stand on their posts. Ensure the safety of cash and treasury. Personally, I play an exemplary role in cash and warehouse management, taking the lead in observing labor discipline and strictly implementing rules and regulations. Adhere to daily follow-up operation management, and rectify problems in time. Through daily education and joint disciplinary measures, the staff's awareness of case prevention has been strengthened. Adhere to the study system every Monday and timely convey the internal control management requirements of the superior bank.

The second is to establish and improve various rules and regulations. According to the cash management regulations of the Head Office and provincial branches, combined with the actual situation of our bank, our department has formulated the Detailed Rules for the Implementation of Warehouse Management of Business Departments, which further clarified and standardized the job responsibilities, working system and internal control requirements of warehouse management, making cash and warehouse management more detailed and specific. Seriously sum up the new situations and problems found in practical work and take effective measures to solve them. If the teller can't implement the system in the process of business handling, we will send it to the parties in the form of "penalty notice of the business department". If there is a bad habit of replacing the system with customary practices, targeted measures should be taken to correct the bad habits.

The third is to regard the treasury management system as "life". The treasury executive director and the warehouse keeper should be in place at the same time in the morning and evening, and the two warehouse keepers should stick to the same entrance and exit, and restrict and supervise each other in the business process; Strict implementation of the treasury accounting system, the warehouse keeper and the bookkeeper are separated, so that bookkeeping and cash delivery are synchronized. The warehouse keeper will double-roll the warehouse and touch the accounts with money to ensure that the cash objects, daily report of outlets and detailed register of cash counting are consistent with the inventory balance displayed on the system terminal, and a special person will check with the cash account through 10 1 to 1323.

The fourth is to operate carefully and improve the handover procedures. The business department has formulated Management Measures for Cashier's Cash Handover, Management Measures for Delivery and Warehouse Personnel Handover and Management Measures for Cash Hours. The management of 23 18 items in the warehouse shall be implemented according to the regulations. In order to prevent the phenomenon of single person handling warehousing items, it is suggested that the General Department assist in coordination in an appropriate form. Ensure that the operation is not out of shape, and that two people can handle the warehousing and outbound. The handover with the warehouse keeper is in accordance with the regulations. Establish ledger registration for errors found in cash on the hour, and establish contact system with outlets to communicate in time, which is well documented. Ensure the authenticity of cash hour area error.

Proficient in the use of safe supporting facilities in warehouse and cash area. Eliminate blind spots of potential safety hazards. * * * Coordinate with the security personnel to ensure the cash dispatch of the bank and the personal safety of the security personnel.

Summary of Personal Work of Banking Department 4

At the end of the year, this stage of work in the bank will also come to an end. Time flies. Looking back on my year in the bank, I found that all my work was done according to the requirements of the bank, but there were some minor aspects that needed improvement.

I. Work this year

I will continue to work as a teller in the bank this year, and strive to handle various businesses for customers every day and provide information consulting services for all customers. Punch in at work on time, don't miss work, and don't be late. For a whole year, I never missed work and always worked in my post. Abide by the rules and regulations of the bank, do all the work conscientiously, do not cause trouble to the bank, and strive to maintain its reputation. In the process of saving money for customers, I used my own "eyes" to identify fake money, which won the appreciation of banks and customers, and my ability was more affirmed by everyone. Within the specified working hours, always stick to your post seriously, do not do other things unrelated to work, and wait for customers to handle business at any time.

Second, study hard.

Although I am only a small clerk in the bank, I am still eager for a promotion and do my job better. Therefore, I am still studying, learning the banking system, understanding the industry, and attending several trainings, so that I can learn more business skills and knowledge and help myself make better achievements in this position. I often ask questions at work, and try to solve some problems I encounter, so as not to stay until the next day. I'll try to solve it on the day I meet it. I will consult my predecessors and learn from them how to operate various machines in order to better provide customers with the services they want. After work, I will read books at home, read books of various tellers, study accounting, and exercise the speed and accuracy of counting money at home.

Third, there are shortcomings.

There were also many problems this year, and I found my own shortcomings in my work. I'm not careful enough when I handle business for my clients, so my clients always leave out the forms. It was because I didn't notice that the older customers didn't understand, so I had to tell them which blanks needed to be filled in at the first time, which also delayed the time of both parties. Secondly, my patience is obviously insufficient when consulting customers, and my service attitude needs to be improved, which fails to make customers feel that our bank's service is very good and has some bad effects on the bank.

In the next year, I will try my best to improve my problems, strive to be an excellent teller, do better in the bank and improve my space.

Summary of personal work in banking department 5

20xx is a busy year, a year of sowing hope and a year of harvest. From the initial preparation of xx branch to the formal trial operation, it has gone through a long period of nearly one year. In the years following the growth of xx Branch, as a leading marketing department in the bank, facing the huge deposit pressure and the external environment where the awareness of xx Bank in xx area is almost zero, through the efforts and unremitting efforts of all employees in this department, satisfactory results have finally been achieved. Let's report to the leader about the work in the past six months and the work plan for 20xx years.

First of all, industrious 20xx

(a) the completion of the deposit task

From the official trial operation of xx branch on 1 1 month 18 last year to the end of the year, in just one month and twelve days, the bank's deposit balance was 365.68 million, 12 1%, completing the 300 million deposit task assigned by the head office, of which the marketing team absorbed 96.05 million, up to 2000.

(B) the personal ability of employees

Since May, during the preparation of xx branch, the bank has made great efforts to select a group of employees with high academic qualifications, hard professional quality, rich social resources and good image in xx area to form a young team, and participated in 1 to 3 months of training in xx branch and other branches under the unified deployment of the head office. During the training period, it mainly provides post love education and business skills training for employees.

After returning to xx, our department actively carried out the instructions of the leaders and representatives of the head office to cultivate the comprehensive ability of employees. Etiquette, using the morning meeting to conduct a one-month professional etiquette training for new marketing staff; In terms of business, actively organize all employees to learn professional knowledge such as RMB account settlement, credit investigation, financial statement analysis, investigation report and marketing skills. , and conduct regular business assessment within the department. The purpose is to cultivate the employees of our marketing team into generalists with comprehensive professional quality, excellent professional knowledge and skillful business etiquette, so that employees can find the best balance between the interests of banks and customers in the process of marketing customers, so that enterprises and banks can achieve a win-win situation.

(3) Actively organize various marketing activities.

At the beginning of the marketing team, we created our own marketing culture, namely, follow-up strategy, customer cooperation strategy, billion-dollar backbone strategy and snowballing strategy. In the whole marketing process, we always practice the spirit of "four thousand", do everything possible to attract customers, go through all the hardships to learn business, talk about customers in thousands of words, and visit customers by thousands of families.

In the case that the office building of our bank is not yet completed and the office environment is relatively simple, every employee of the marketing team insists on arriving at the post every day, reporting the work of the previous day and discussing and arranging the work plan for the new day together. In these three months, employees in our department have taken two paths, direct marketing and indirect marketing, that is, external marketing and internal marketing. Internally, don't miss every opportunity to get together with family, friends and relatives, and do our best to promote xx Bank. Externally, we divided the office building of xx Branch into four areas, and at the same time divided all the staff into four groups. Under the leadership of the team leader, each team will organize the area under their jurisdiction in a carpet manner, visit and publicize the communities, enterprises and merchants within their jurisdiction, publicize the products of the branch, enter the community and enter the enterprise, and establish and improve the contact files of enterprise customers within their jurisdiction.

After the formal trial operation, the branch actively carried out flexible and diverse publicity activities. First, taking the establishment of the xx Chamber of Commerce as an opportunity, it set off a "surging upsurge" among many members of the xx Chamber of Commerce, and made use of the advantages of xx people's own banks to let xx people struggling in xx know about our bank for the first time. Then employees actively contact members of the Chamber of Commerce, expand business, establish initial cooperation intentions, market pos machines to individual merchants, market general households and pay wages to companies, actively develop credit customers in the marketing process, and make contributions to the purpose of serving small and medium-sized enterprises and local economy of xx Branch.

In order to gain a foothold in xx and improve its popularity, xx Branch of xx Bank held an unprecedented performance of Hebei Bangzi in Baishi Kaili from February 65438 to February 12 to 15. Our marketing department gave full play to the subjective initiative of the whole team and completed the design of leaflets, advertising language planning and the arrangement of theater logo. On the one hand, we use the member list provided by xx Chamber of Commerce to book tickets, vote and deliver tickets for every customer, and launch a marketing offensive to the whole xx Chamber of Commerce; On the other hand, we have not neglected the community and residents. To this end, we chose the Garden, Riverside Park, Best xx and the residential areas around the office building, where people are concentrated and opera fans gather widely. We brought leaflets, Yi Labao, advertising banners and other publicity materials into the community, never giving up every opera lover, never letting go of every customer who has the intention to deposit. During the whole publicity period, we established more than 300 pieces of customer information.

In addition, we obtained the contact information of xx Chamber of Commerce, xx Chamber of Commerce, xx Chamber of Commerce, xx Chamber of Commerce and xx Chamber of Commerce through various relationships, and reserved our telephone number to lay the foundation for future business cooperation. At the same time, take advantage of the annual meeting of xx Fishery Chamber of Commerce and other chambers of commerce to actively market xx Bank, and never let go of every opportunity to show our bank to xx citizens. All employees exercise themselves bit by bit in the marketing process, so as to save face, bend down and be patient. In the process of marketing our bank to you, everyone has sold themselves, exercised themselves and grown up.

(4) Amateur cultural life

On the basis of completing the marketing task, don't forget to cultivate employees' cultural literacy. Guided by the spirit of the head office, our department calls on employees to read good books, write good words, sing good songs, write good articles, say good words, do good deeds, build a good home, practice good skills, be good people and train a pair of good players. From the beginning, our department has been practicing the above ten good activities in different forms and achieved the expected results. Especially during the trial operation of the branch company, our department held a speech contest with the theme of "sailing" and "the road is at your feet" for the purpose of increasing positive energy, enhancing cohesion and increasing comprehensive ability. Comrades worked overtime after work to actively prepare manuscripts, and finally their sweat was rewarded. On the day of the speech contest, although the employees were a little green, their attitude of preparing for the war was recognized by the leaders, which was the most direct motivation for our work.

(five) efforts to improve the awareness of risk prevention and emergency response capabilities.

Security work is the most important thing for banks, and we can't be careless for a moment, but there is a strange phenomenon in the implementation of security work, that is to say, it is important to do something secondary, and we don't have to be busy. As a member of the marketing department, in business, what we can do is to wake up the alarm, nip in the bud, often organize the study of preventing financial risks, and put financial safety first; In daily work, employees should be given safety education, including commuting safety, marketing customer safety, office electricity safety, etc., to enhance their safety awareness.

Last year1February 16, our department successfully handled an emergency. It happened in the afternoon, just as the head office leaders greeted the mayor of xx city in front of the hall to guide our work, an emotional middle-aged and elderly woman suddenly broke into the hall, and she tried to stop the car and tell her grievances to the city leaders who came to visit our unit. At this point, our employees responded calmly and tactfully, and talked with them at the first time to control their whereabouts. In the next hour or so, the woman tried to get close to the city leader many times, but she was held steady by our employees. Until the leader left safely, an emergency that had a great impact on our bank was avoided.

(6) Earnestly perform the duties of the democratic financial management team and practise economy.

After the opening of the business, when purchasing bulk commodities in our bank, our department really participated in shopping around and chose the products with the highest cost performance. I also made full use of my personal connections in the procurement of the staff canteen, and chose the Hui You supermarket with the closest geographical location, good quality and lowest price as the store. Moreover, after our negotiation, the supermarket not only gave us a group purchase price on the basis of the lowest price, but also delivered it to the store every day, which greatly saved our manpower and material resources. Compared with the market procurement mode, it also avoids the phenomenon of account leakage and saves a lot of money for banks over time.

In addition, in daily work, our department also cooperates with the office and the finance department to do a good job in customer reception, meeting organization, decoration acceptance, etc., and often puts forward some feasible suggestions and opinions to relevant leaders. In short, when dealing with every job in the industry, we always take behavior as behavior, adhering to the concept of "promoting my career and humiliating my decline", which is also my consistent purpose as a department leader to guide and educate employees.

(7) Having team, management and talents.

As the head of the marketing department, I really put a lot of effort into the management of the marketing team. At the beginning of this team, employees came from different fields, and previous graduates were uneven. In order to bring this team well, acting and other leaders have given us a lot of support and help, and invested a lot of effort and enthusiasm. We really work hard to find the truth. I also attach great importance to the selection, training and recommendation of talents. As the superior of employees, I am responsible for the training of employees, and as the subordinate of leaders, I am responsible for the recommendation of outstanding employees. Since I took office, I have sent more than 10 talents to all units in the bank. As long as they are excellent, they are all recommended to suitable positions without reservation. Although it directly caused the shortage of talents in our department, I have a clear conscience and no regrets.

Second, shortcomings in the work.

In the past six months, we have made some achievements, but we can't ignore that there are still many shortcomings in our work.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, it is far from enough to grasp the first-hand financial information and how to link it with our work. We should dig out the reasons: first, we have little work experience and shallow cognitive ability; Second, we have a weak foundation and a poor professional foundation.

(B) The marketing efficiency to customers needs to be improved. No matter how big the platform provided by banks is, if these resources cannot be fully utilized, it is also the biggest waste of resources.

(3) Employees' working attitudes still need to be correct. Young employees are inevitably young, eager for quick success and eager for success. We allow this phenomenon to exist, but we should also do a good job in the ideological work of employees one by one, be down-to-earth, stimulate the subjective initiative of employees in their work, talk less and do more, and improve themselves in practice.