The annual work summary, the window of government affairs, has come to an end with the busy and substantial work. Looking back on the work in this period, we must have achieved a lot. I think you need to write a work summary. Let's share the annual work summary, a window in government affairs.

Annual work summary 1, a window in government affairs, has been stationed in the examination and approval center since xx, 20xx. Under the correct leadership of the central leadership and the bureau leadership, our window staff constantly improve the window working methods and improve work efficiency. Based on the principle of "obeying leaders, uniting comrades, studying hard and working hard", we always adhere to the central service concept of "people-oriented, customer first", with high standards and strict requirements, and firmly establish it. The work of the window in the past year is summarized as follows:

First, strengthen the image and improve their own quality.

In order to do a good job, our window staff can carefully check and keep an eye on the image of the window according to the activities such as "standardization of government services" and "standardization of window services" carried out by the center. Through continuous study and exercise and efforts to improve our own quality, we have been able to master the working procedures and skills of this window.

Second, be strict with yourself and constantly strengthen the construction of work style.

According to the requirements of the center, the window staff of our bureau implement the post system of A and B to ensure that the window staff who come to our bureau can handle it immediately. In the work, I can regulate my words and deeds with system and discipline, strictly abide by the rules and regulations of the center, respect the leaders, unite with comrades, be modest and prudent, take the initiative to accept the opinions put forward by the center, and constantly improve the window work.

Three, standardize the examination and approval behavior, public examination and approval procedures.

According to the Administrative Licensing Law of People's Republic of China (PRC), Regulations on Urban Appearance and Environmental Sanitation of Hebei Province, Regulations on Urban Road Management and other relevant laws and regulations, and in accordance with the regulations and management requirements of the center, we have formulated a service guide that is convenient for the masses to handle affairs and facilitate the supervision of the masses, and publicized the examination and approval items, examination and approval basis, examination and approval conditions, examination and approval procedures, commitment period, charging standards, and the model application text that needs to be submitted.

Fourth, civilized management and enthusiastic service.

In their work, our window staff always keep in mind the service tenet, constantly optimize their service consciousness, be warm and considerate, be polite to guests, answer customers' questions and send them whenever they have questions. Accept administrative licensing matters in time. If the application materials are incomplete or do not meet the statutory form, the applicant will be informed at one time on the spot, and those who meet the requirements will be settled in advance within the effective working day as far as possible.

Fifth, strengthen functions, speed up and improve efficiency.

According to the requirements of "standardization of government services" put forward by the higher authorities and the government affairs center, referring to the spirit of the acceptance documents and combining with the actual situation of the unit, our window minimizes the examination and approval links, and the materials provided are closely linked with the reality, which greatly improves the efficiency of handling administrative licensing matters.

Six, obey the leadership, abide by the rules and discipline.

My window staff actively participated in the activities organized by the center, conscientiously observed the rules and regulations of the center and the schedule of work and rest, and insisted on post sign-in and listing services, thus establishing a good image of window service.

Working ideas for 20xx years

(a) continue to study hard and consciously abide by the various systems and work disciplines formulated by the government service center. Further clean up and standardize administrative examination and approval items, contents and procedures, and strictly standardize administrative examination and approval items, procedures and work guidelines.

(2) Strengthen learning, improve service quality, and make Windows a first-class service platform with the simplest and shortest procedures, the best service and the highest efficiency. In strict accordance with the procedures and time limit, the administrative examination and approval items are accepted, reviewed, reported, issued and filed. , earnestly perform the duties of business examination and approval given by the bureau.

(3) Enhance the awareness of work innovation, creatively carry out work, actively learn from advanced windows, maintain a highly responsible attitude towards work, do all the work in a down-to-earth manner, and make every effort to ensure that the completion rate reaches 65,438+000% on time; The satisfaction rate of business handling and consultation reception reached 100%, and no complaints occurred throughout the year. Establish a good image of government service.

The government affairs window in the annual work summary of 220 ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× According to the requirements of the Notice on Carrying out the Annual Target Performance Appraisal of the Window of the Municipal Administrative Service Center in 20×××× (Cheng Zheng Center [20××× 54]) and the Interim Measures for the Target Performance Appraisal of the Window of the Administrative Service Center of the Municipal People's Government (Cheng Zheng Center [20×××× 34), the score is 100. The relevant information is hereby notified as follows:

I. Standardization construction

In 20×× years, according to the requirements of the government affairs service center of the municipal government, the staff of the bureau window strictly abide by various rules and regulations and work discipline. The wearer takes office with the certificate, and puts the identity bulletin board, office supplies, office equipment and office materials in order. Go out for business or personal reasons, go through the formalities of asking for leave according to the regulations, abide by the rules of computer network operation and the regulations on the use of office equipment, and do not engage in things unrelated to work during working hours; Obey the work arrangement of the center and actively participate in the meetings and activities organized by the center. Publicly handle the legal basis, office telephone number and commitment time limit of administrative examination and approval in the window, make a service guide in a unified format for the general public to consult and inquire, and consciously accept the daily supervision of the masses.

Second, the window service situation

(a) strictly implement the centralized management system of administrative examination and approval of production safety.

Our bureau has 1 window and 1 chief representative in the administrative service center of the municipal government to handle the administrative examination and approval of production safety 14. In March, according to the principle of "the promotion must be promoted", our bureau again issued the Notice on Centralized and Unified Handling of Administrative Examination and Approval Matters in the Window of Municipal Administration Service Center Municipal Administration of Work Safety (Cheng 'an Supervision Letter [20××××] No.52), requiring all district (city) and county administration of work safety and related enterprises to handle all administrative examination and approval at the window of Municipal Administration Service Center Municipal Administration of Work Safety; Each office of the organ shall not accept any administrative examination and approval by itself, and "double acceptance" and "cardiopulmonary bypass" are strictly prohibited.

(two) to handle the administrative examination and approval of production safety according to law.

As of February 24th, 65438 pieces and 1 170 pieces have been accessed to the window of the municipal government service center, 1 158 pieces have been accepted, and 1063 pieces have been completed, of which 22 pieces are to be completed, and the timely completion rate of all matters within the promised time limit is 65433.

(three) timely and accurate entry of relevant information.

The window staff shall handle the window connector in accordance with the relevant provisions of the municipal government service center, carefully examine the application materials in strict accordance with the requirements of relevant laws and regulations, declare the connector registration on the spot if it meets the requirements, enter it into the government service center for management system, and issue a connector notice to the service object. This year, our bureau accepted a total of 70 applications for administrative examination and approval1/kloc-0, and all the data can be timely and accurately entered into the acceptance system of the municipal administrative service center or reported in time.

(four) the implementation of the first question responsibility system, one-time notification system and service commitment system.

When the application materials are first examined, the window staff can inform the rectification items at one time if they do not meet the requirements, which is convenient for the masses and improves the quality and efficiency of work; For the situation that can't be solved, the window staff should actively contact the relevant business offices of the bureau in accordance with the principle of being responsible for the first question, and should not pass the buck and do a good job of explanation enthusiastically and meticulously; For those who do not belong to the work scope of this position, patiently and specifically inform them to consult or handle at the corresponding window, and accurately inform the relevant window position or telephone number of relevant departments; When there is a lot of connection work, the window staff can automatically extend their working hours, work overtime to accept applications, worry about the urgency of the masses, think about what the masses think, and realize their service commitments.

(five) to provide warm and smiling services for the masses.

Window staff always pay attention to gfd, maintain a good mental state, and insist on smiling service. Warm reception, patient answers, active guidance and courtesy to the people who call and visit. Since the beginning of this year, the window has received more than 4000 people's consultations (including telephone consultations). Because of the excellent service, I received 36 feedback cards and 2 pennants for serving the masses.

Three. Honesty and self-discipline

Window staff always strictly abide by the relevant provisions of honesty and self-discipline. In the process of examining the connectors, they insist on clean office, fair examination, impartial handling, no favoritism, and resolutely put an end to dishonest behaviors such as "eating, taking, clamping and demanding". People who come to handle affairs, regardless of their identity and personal relationship, can be treated equally, warmly received and handled seriously, always bearing in mind that their words and deeds represent the image of the government. Let the window work "fair and sunny" and realize no complaints all year round.

Fourth, the window system construction

In strict accordance with the relevant requirements of the center, strengthen the construction of its own window and improve the system of leave, work and rest, attendance and reporting. According to the requirements of the center, the dress should use civilized language, and office supplies, computers and work materials should be placed in a unified way. Working hours, dignified sitting posture, no frolicking, strictly abide by the relevant regulations of computer security and network governance of government affairs center. The information of administrative examination and approval items shall be filed and kept intact.

Verb (abbreviation of verb) has outstanding achievements in work.

(a) the department attaches great importance to, supports and actively cooperates with the municipal administrative service center.

First, the bureau leaders attached great importance to the window work and the selection of window staff, held a meeting of the bureau party group, studied and decided to select personnel with strong business ability, high comprehensive quality and familiarity with administrative examination and approval matters as window staff, determined the chief representative of the window, maintained the stability of personnel throughout the year, and successfully completed their own work and temporary work assigned by the center; Second, actively support and cooperate with the window work of the government affairs center, fully guarantee the necessary office conditions of the window, carefully guide the offices responsible for window business, and timely convey the latest work dynamic information to the window staff, so that the front and back offices can work together to serve the masses; Third, the main leaders and relevant leaders of the Bureau insist on going to the window at least 1 time every quarter, care about and guide the window work politically, at work and in life, and communicate with the relevant leaders of the center and the staff in charge of the window in time to ensure the smooth development of the window work.

(two) actively participate in parallel examination and approval work.

In June, in order to implement the spirit of the instructions of Secretary of Spring City and Mayor Hong Lin that the parallel examination and approval work should be broken as soon as possible, according to the requirements of the municipal party committee and municipal government, our bureau actively cooperated and participated in the parallel examination and approval work. Incorporate hazardous chemicals business license (B certificate) into the scope of parallel examination and approval, provide legal basis, formulate examination and approval process, optimize work links, shorten the time limit for handling, and conscientiously do a good job in innovation of examination and approval services.

(3) Actively promote online publicity to improve work efficiency.

The application forms and procedures for handling matters in the municipal administrative service center's municipal safety supervision window are published on the websites of the municipal administrative service center and the municipal safety supervision bureau, which is convenient for applicants to conveniently and quickly understand and download the application materials, procedures, charging standards and time limit for handling administrative examination and approval matters, and improve work efficiency.

(four) conscientiously implement the internal centralized management system of administrative examination and approval.

According to the unified deployment of the municipal party Committee and the municipal government and the spirit of the instruction that "all administrative examination and approval items and handling links of municipal departments should be handled in one office", February 5, 2010.

(5) Optimize the process, reduce links, shorten the time limit and streamline materials.

Since the beginning of this year, in order to facilitate the masses to handle affairs, our bureau has done a lot of work in optimizing work flow, reducing work links and shortening time limit. First, according to the requirements of the Notice on Revising Work Guides issued by the Municipal Affairs Service Center, the original 10 work guide for administrative examination and approval of production safety was studied item by item in March, and the specification was further revised to make it more scientific, reasonable and efficient; Second, we will actively optimize the work procedures and reduce the examination and approval links for the four new administrative examination and approval items this year, such as fireworks and firecrackers business (wholesale) license, preliminary examination of hazardous chemicals safety production license, safety filing of highly toxic chemicals users and preliminary examination of non-coal mine enterprises safety production license; Third, according to the Emergency Notice of the Administrative Service Center of the Municipal People's Government on Further Compressing the Time Limit for Examination and Approval (No.32, Cheng Zheng Center [20×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× The preliminary examination of fireworks and firecrackers' safety production license, the completion and acceptance of safety facilities design review of non-coal mine projects and the preliminary examination of dangerous chemicals' safety production license were shortened from 20 working days to 5 working days; Handling of safety license for hazardous chemicals construction projects.

Summary of annual work 3. The window in government affairs has been working in the central window. Under the dual leadership of the central leadership and bureau leadership, with the care and help of colleagues, we will strive to build the agricultural machinery window into a window with better service, higher efficiency, more convenience and better image in accordance with the goals of speeding up examination and approval, improving service quality, enhancing image and improving people's satisfaction. The research and work in the past year are summarized as follows:

First, improve ideological understanding.

As the window staff of the government affairs center, while serving the people, they should unify their thinking with the decision-making of the county party Committee and the government and improve their ideological understanding. I am the staff of agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed my business knowledge in order to apply it to practical work.

Second, clear job responsibilities.

In window work, I know that it is most important to establish a sense of responsibility and mission, strengthen service consciousness, strengthen service function, improve service quality and deepen service attitude, so as to achieve cordial, dignified, harmonious, enthusiastic, active, patient and thoughtful service. The window should be operated in an open, fair and sunny manner, so as to establish a good image of the government and make the people feel at ease and comfortable. High-quality and efficient convenience service can reassure the people, solve their difficult problems and create a harmonious social atmosphere. At the same time, we should patiently solve and answer the people's problems, take convenience, for the people and for the people as the starting point and the end result of our work, and help the people solve problems as the goal, and clarify their work responsibilities.

Third, enhance business knowledge and improve service efficiency.

The window is an administrative function representing the overall situation, so I must serve enthusiastically and skillfully and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; Be able to actively guide customers with limited cultural level; When answering the phone, you can take the initiative to say hello. Loyal to their duties, love their posts and dedication; Do a good job in unity and coordination with the unit and promote the work; There were no disputes and unpleasantness with customers, and there were no complaints and reports for failing to perform their duties correctly. Looking back on my work in the service center for one year, there are still some minor mistakes in my work. I know I need to learn more business knowledge and be more strict with myself, so as to enrich my business knowledge and solve problems for the people better.

Fourth, the direction of future efforts.

In the future work, we should strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service level. Learn from superior policies and grasp the correct direction; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote work. I always take "serving as my duty, facilitating the masses and contributing to the society" as my motto, constantly ringing the alarm bell and striving to be a civilized and excellent window staff. I will take this summary as my personal support, supervision and help, carry forward the achievements, overcome the shortcomings, forge ahead with more full work enthusiasm, and make new contributions to promoting the work and development of the government service window in our county.