Bank work plan and measures 1
I worked as a teller in a sub-branch, joined China Bank in 20- 2000, and worked as a front desk teller in corporate business and clearing business. I am very happy to be a member of the Bank of China. I have always faced my work with a serious, positive, enthusiastic and humble attitude, and I have been conscientious and diligent in all positions with full enthusiasm.
It has always been my goal to participate in the reserve talent competition organized by the bank. I can contribute to the bank, improve myself, win the recognition of our work from customers, and add luster to the gold-painted signboard of China Bank. The following work plan is specially formulated:
First, unite and cooperate to increase team cohesion.
Constantly improving business skills is inseparable from teamwork. At the same time of self-appreciation, we should strengthen our own business ability, bravely shoulder the burden of business backbone, cooperate with the work arranged by the industry, and drive all employees to focus on marketing, compliance management and strict internal control, give full play to the spirit of cooperation, enhance team cohesion, and face the increasingly fierce market competition with a good mental outlook and tenacious fighting spirit.
Second, based on standardized services, strengthen service awareness.
In our daily business, we must keep in mind the rules and regulations for standardizing services, understand customers' needs with excellent service consciousness, be anxious about customers' urgent needs, be courteous and considerate, provide meticulous services, make customers feel at home, improve customers' loyalty to our bank, and help to explore customers' needs and develop our bank. To improve the service quality, we must start from the lobby and counter, build a professional service team, enhance the sense of responsibility and service, improve work efficiency, complete the counter work efficiently and with excellent business skills, and reduce the waiting time of customers in the lobby.
World Bank Work Plans and Measures II
Bank Work Plan Scheme Template 1
In order to strengthen my work and improve my own shortcomings, I specially wrote down this work plan, hoping to finish it seriously in the next work.
First, strengthen customer management and optimize service processes.
1. Institutionalize customer visits, strengthen communication, and push * * * towards success;
The purpose of establishing the system of visiting customers is to further strengthen communication with customers, bring better service to customers and show the brand-new image and high-level service level of the department to the society. In order to make the visit work practical and not a mere formality, this work will be included in the service specification as a system next year. When visiting a customer, the visitor should fill in the customer visit log in detail and submit it to the person in charge at the end of each month to verify the handling situation and fill in the comments. During the visit, we should pay attention to face-to-face communication with customers, listen to customers' opinions and suggestions, grasp the new orientation of customers' needs, collect materials and basis for improving services for the next marketing, and obtain first-hand information to enhance the pertinence of marketing and improve the marketing effect.
2. Correctly implement the account manager system and standardize the development and management process of key accounts;
In the process of visiting customers in the past year, I encountered some problems, for example, due to the lack of communication between visitors, the overlap of respondents, the difficult problems of customers, and the handling of opinions and suggestions was not well supervised, and so on. To this end, the visiting supervision system is implemented, that is, the principle of "whoever visits is supervised" is followed. If there are questions that cannot be answered on the spot due to objective reasons, or questions that do not fall within the scope of the department's responsibilities, they should explain the reasons to customers, and record in detail the information of visiting users, the difficulties in using emails and the opinions and suggestions put forward by the other party, and send them to relevant professional bureaus for handling, coordination and supervision, and then inform customers of the handling results afterwards; The person in charge is responsible for collecting and sorting out record forms, reporting the visit results to relevant leaders in the form of reports every quarter, sorting out recent visits, and analyzing and commenting on the treatment results recommended by customers.
3. Implement hierarchical management for major customers and develop a unified version of customer relationship management system;
In order to continuously deepen and optimize the service quality, the key customer center will improve and improve the service quality from all aspects to meet the requirements of key customers. First of all, the account manager responsibility system is implemented, and the hierarchical management system is implemented for large customers, emphasizing the timeliness and timeliness of service, and ensuring the smooth progress of customer service through institutionalization. At the same time, develop a unified version of the customer relationship management system, pay attention to the enterprise and customer dynamics when visiting customers, understand the new trends in the new year, collect information, ensure that the files of major customers are updated from time to time, and obtain first-hand information for the next marketing step, thus enhancing marketing pertinence and improving marketing effect, helping to improve operating efficiency, reduce operating costs, minimize internal friction, and realize the enjoyment of customer resources.
Second, there is no end to learning, and comprehensively improve the comprehensive quality of account managers.
The account manager is the bridge and link between the enterprise and the customer. Whether the account manager can bring "standardized, personalized and value-added" services to customers directly affects customers' "trust, satisfaction and loyalty" to the enterprise. The key account center will seize the opportunity, create conditions and devote itself to improving the overall quality of account managers.
1, strengthen _ _ business learning and improve business quality:
As an account manager, you must first have a deep understanding of _ _ business. The key customer center will organize business study regularly, aiming to grow into a marketing expert who can understand the company's instructions at any time and negotiate with key customers, attend business lectures of various professional bureaus attentively, communicate with various professional bureaus constantly, and continuously improve business quality.
2. Beautify words and deeds and enhance the image of the account manager;
Account managers should not only have a strong sense of professionalism, high sense of responsibility and noble professional ethics, but also represent the overall image of the enterprise. Work efficiency, service quality and personal quality directly affect customers' cognition of _ _ enterprise. To this end, in the new year, we will systematically improve the business etiquette and communication skills of account managers, further beautify their words and deeds, and enhance their image, which will help win customers' goodwill towards _ _ _ _ enterprises, thus contributing to the smooth development of marketing work.
3. Enrich the marketing knowledge system and improve the marketing level;
In order to further improve the marketing level, the key customer center will create conditions to acquire the knowledge and skills of specialized sales process through distance training and excellent marketing books, enrich the marketing knowledge system, enhance the potential of visiting and serving customers, and enhance work confidence and customer service satisfaction.
Through the study, the purpose is to have a comprehensive understanding of _ _ business, a deeper understanding of marketing and key account management, cultivate account managers' awareness of service marketing, broaden their career and raise their awareness, so that account managers can realize that marketing should not only satisfy customers through high-quality services, but also cultivate customer loyalty through effective customer relationship management, and master the methods and skills to cultivate customer loyalty, laying a solid foundation for future work.
World Bank Work Plan and Measures 3
During 20-2000, various business indicators of the Bank developed rapidly, employees' thoughts were stable, internal control system was gradually improved, and all business work reached historical level. In the next 20 years, faced with the new opportunities and challenges after the listing of banks, under the correct leadership of the Party Committee of the superior bank, our sub-branch will continue to comprehensively promote the transformation of business model and growth mode, improve operating efficiency, optimize business structure, improve internal control mechanism, enhance comprehensive competitiveness, profitability and risk prevention and control capabilities, consolidate business foundation and achieve sustainable development, mainly in the following aspects:
First, actively take measures to stabilize existing customers and business resources.
Stabilize the bank's loans, actively seek a way out for the abundant funds of enterprises, make a comprehensive, objective and feasible investment and financial management plan for enterprises on the basis of making up for the losses caused by the return of loans by issuing bank acceptance bills, guide the capital flow of enterprises, and strive to ensure and seek the operating interests of the bank to the maximum extent.
Second, pay close attention to the situation and strive for enterprise annuity custody business.
Continue to pay attention to the business development of the enterprise, report the progress of the group annuity business to the municipal branch in a timely manner, fully cooperate with the municipal branch to carry out the marketing of the group annuity business, and strive to successfully handle the enterprise annuity business of the Bank during the year.
The third is to visit sales outlets and increase the total amount of funds returned.
—— The sales network of the Group is all over the country, and the annual fertilizer sales task is nearly 654.38+0.2 billion yuan. Therefore, accelerating the withdrawal amount and speed of sales funds has become the top priority of our company's deposit work. Next year, our sub-branch will visit large-scale sales branches in Henan, Hebei and Shandong 19 together with relevant heads of group companies, so as to unblock the channels for withdrawing sales funds from the above branches, fundamentally solve the problem of withdrawing funds from our bank, increase the total corporate deposits of our bank, reduce financing costs and improve operating profits.
Fourth, strengthen the management of syndicated loans to prevent and resolve financing risks.
Continue to organize relevant professionals to conduct special study and research on syndicated loan business, improve business management processes and operation methods, strengthen information communication with enterprises and participating banks, establish and improve information communication mechanism and risk early warning system, and effectively prevent and resolve financing risks.
Fifth, adjust the management structure and build a new pattern of diversified management.
Strive to increase the proportion of non-credit profitable assets. Actively cultivate customers' financing needs in accordance with the principle of controllable risks and positive stability. Highlight the adjustment of debt structure, minimize operating costs and improve capital efficiency. Adjust the income structure, vigorously develop intermediary business, establish the linkage effect of intermediary business, asset business and liability business, make use of our diversified business varieties and high-quality and efficient services, increase the marketing efforts to high-quality customers, strive for market share and improve operating efficiency.
Sixth, fully promote the development and growth of personal financial business.
According to the development requirements of changing the business model and optimizing the business benefit structure, the focus and center of the work is to fully promote the development and growth of personal financial business: first, establish a "big money" pattern, focus on improving low-cost deposits, expand and enrich personal financial business, and increase the proportion of personal financial business in the bank's operating benefits; Second, accelerate the development of personal wealth management business, consolidate and expand the high-end and high-quality individual customer base, and steadily increase the income of intermediary business; Third, attach importance to and vigorously carry out personal assets business and take effective measures to make its business scale reach a considerable level and have a preliminary development foundation.
Seventh, strengthen team building and comprehensively improve the comprehensive quality of cadres and workers.
Strengthen job rotation, improve personnel training and job rotation training mechanism, explore more flexible and effective education and learning methods in combination with the new situation and new tasks of the bank's share reform, and effectively carry out various education, learning and training activities, so as to significantly improve the overall personal quality and ideological status of the bank's employees, fully enhance their work enthusiasm and improve their work enthusiasm. Promote the faster and better development of bank management and business work, and adapt to the new requirements of posts under the situation of bank shareholding system reform.
The eighth is to build internal control culture and strengthen internal control management.
Starting from the four aspects of internal control management: learning, reform, investigation and teaching, we stress methods and seek practical results, and constantly intensify efforts to carry out various internal control management work and case prevention activities in depth: First, "learning". Pay close attention to the internal control management learning activities of employees of the whole bank. Take internal control related documents, leadership speeches and meeting spirit, rules and regulations, management measures, etc. As the main study content, we should conduct collective study once a week and concentrated study once every two months to ensure the learning effect; The second is "change". Further actively find loopholes, analyze the reasons, formulate rectification plans, and conscientiously implement rectification; The third is "check". Focusing on the construction of internal control mechanism and repeated investigation of problems, we will carry out regular self-inspection activities seriously, deeply and strictly to deepen the construction of internal control mechanism; The fourth is "teaching". Strengthen the internal control management education activities for employees, so that employees can constantly establish a correct concept of internal control and form a sense of internal control in place, thus deepening the construction of internal control culture.
World Bank Work Plan and Measures 4
This year is the second year that the business department has implemented the new performance appraisal method, and it is also a year that the business development of branches is facing severe challenges. Therefore, on the basis of earnestly summing up last year's work, the branch company has a deep understanding of the current situation, pinpointed the pulse of the market, fostered strengths and avoided weaknesses, and made concerted efforts to achieve healthy and rapid development of various businesses around improving management level and accelerating business development. The work plan is formulated as follows.
First, pay attention to the advantages of outlets and promote the rapid development of advantageous businesses.
First of all, the so-called access means to vigorously tap deposit resources, dig up deposits from other banks, and deposit market circulating funds into our bank, so as to make the deposits at outlets grow rapidly. First, mobilize the hospital staff to actively provide deposit marketing clues. As long as valuable marketing clues are found, account managers and relevant marketers will act immediately and contact customers in various ways to try to tap funds. Secondly, take advantage of the opportunity of a large amount of funds returning during the Spring Festival to find and track the flow of customers' funds in time and turn short-term hot money into long-term deposits. Third, make full use of the existing publicity methods of our branch, such as SMS marketing and publicity slogans, to convey the information of my deposits and attract customers to come to our door actively.
Secondly, the key to steady progress is to firmly retain the existing deposits of this firm. The first quarter is the peak season for banks to divert deposits, and the competition among major banks is bound to be extremely fierce. Our existing deposits are also at risk of being diverted by other banks. According to the current statistics, our branch will have millions of time deposits due in the first quarter, so it is very important for us to keep these funds.
Thirdly, financial management with capital preservation is the product of two-way calculation of deposit and financial management, which has short time, fast turnover and high interest rate, and can attract some customers with high liquidity requirements. Counter and outlet marketers can increase the sales of guaranteed financial products as a useful supplement to deposits, and can also promote the growth of outlets' deposits.
Two, combined with the characteristics of outlets, to promote the all-round development of business.
The branch is located in the downtown area, with many merchants and convenient transportation. Every merchant is a potential customer of a business friend card that can be tapped. With the new business friend card as the medium, it can attract merchants to pay for goods, increase deposits at outlets, and drive small and medium-sized merchants to transfer money to new jobs on pos. At the same time, you can also sell credit cards to merchants, which can serve multiple purposes.
Third, the daily operation indicators of outlets are always unremitting.
While deposit marketing and business card expansion are in full swing, other daily business indicators of outlets cannot be relaxed. For example, key funds, insurance, precious metal sales and so on. At the same time, strengthen and improve the assessment and incentive mechanism to enhance the enthusiasm and coordination of employees. By subdividing the market, highlighting the key points of business development, formulating specific work objectives and task plans, making full use of the powerful platform of performance pay assessment scheme, further increasing the intensity of rewards and punishments, praising the advanced, encouraging the backward, forming a good atmosphere of performing their duties, doing their best and developing together, and promoting business development.
Four, improve the service level, standardize the service, and strive for first-class service outlets.
Standardize service, do a good job in three-tone service according to the requirements of civilized service of the head office, think what customers think, worry about what customers are anxious, and improve service products in detail. Strengthen and expand the service function of outlets, focus on expanding debt business, personal business, intermediary business and wealth management business, focus on the person in charge of outlets, account managers and lobby managers, improve VIP database, integrate products, and implement bundled all-staff marketing strategy.
Strengthen the training and study of employees and improve their comprehensive professional quality. Use pre-class study, special training and exchange study to create a good learning atmosphere and improve the cohesion and combat effectiveness of employees. With the help of our advanced online banking and self-service equipment, we can divert low-end customers, reduce the pressure on the counter and further optimize the service environment.
World Bank Work Plan and Measures 5
There is a new atmosphere in the new year. At the beginning of the new year, based on my own reality, I will objectively analyze my own problems and shortcomings, and combine the actual situation of the development of the county association and our society to solve my own practical problems purposefully and pertinently, focusing on the following aspects:
1. I will continue to strengthen my study and improve my comprehensive ability and business skills. During the year, combined with my own work practice, I applied for related subject examinations and professional title qualification examinations in a planned way, and consciously improved my overall comprehensive quality in view of my lack of enterprising spirit.
Second, in combination with the actual situation of our excellent service projects, we will constantly improve our professional skills, continue to pay close attention to the basic skills of diligence, constantly improve our comprehensive skills, service capabilities and marketing capabilities, and effectively improve our overall comprehensive quality.
Third, in combination with the actual situation of the post, constantly explore the ways and means of post work, base on the reality, pay attention to the "same post" thinking of the window contact point, fully understand the customer's mentality, be good at empathy, actively explore the ways and means of customer maintenance and service, and combine the current actual and effective implementation, and continuously improve the loyalty and integrity of existing customers through the development of quality services.
Four, master all kinds of business skills, especially computer operation, accounting and other skills, and strive to meet the needs of the development of the times, cultivate all kinds of skills, and better practice the purpose of serving agriculture, rural areas and farmers. I will constantly improve my business skills by watching more, learning more and practicing more.
I will try my best to overcome my shortcomings. Under the leadership of Jishe Credit Union, I will be based on my own reality, strictly obey the leadership arrangement, make positive progress, constantly improve my comprehensive quality, earnestly perform my post responsibilities, be a good assistant to employees, unite all the credit union employees, improve the efficiency of the operation of the credit union, and make my own efforts to complete various objectives and tasks in 2008.
World Bank Work Plan and Measures 6
From 20 to 2000, various business indicators of the Bank developed rapidly, employees' minds were stable, internal control system was gradually improved, and all business work reached the best level in history. In the next 20 years, faced with the new opportunities and challenges after the listing of banks, under the correct leadership of the Party Committee of the superior bank, our sub-branch will continue to comprehensively promote the transformation of business model and growth mode, improve operating efficiency, optimize business structure, improve internal control mechanism, enhance comprehensive competitiveness, profitability and risk prevention and control capabilities, consolidate business foundation and achieve sustainable development, mainly in the following aspects:
First, actively take measures to stabilize existing customers and business resources. Stabilize the bank's loans, actively seek a way out for the abundant funds of enterprises, make a comprehensive, objective and feasible investment and financial management plan for enterprises on the basis of making up the losses caused by the return of loans by issuing bank acceptance bills as much as possible, guide the capital flow of enterprises, and strive to ensure and seek the operating interests of our bank to the maximum extent.
Second, pay close attention to the situation and strive for enterprise annuity custody business. Continue to pay attention to the business development of the enterprise, report the progress of the group annuity business to the municipal branch in a timely manner, fully cooperate with the municipal branch to carry out the marketing of the group annuity business, and strive to successfully handle the enterprise annuity business of the Bank during the year.
The third is to visit sales outlets and increase the total amount of funds returned. —— The sales network of the Group is all over the country, and the annual fertilizer sales task is nearly 654.38+0.2 billion yuan. Therefore, accelerating the withdrawal amount and speed of sales funds has become the top priority of our company's deposit work. Next year, our sub-branch will visit large-scale sales branches in Henan, Hebei and Shandong 19 together with relevant heads of group companies, so as to unblock the channels for withdrawing sales funds from the above branches, fundamentally solve the problem of withdrawing funds from our bank, increase the total corporate deposits of our bank, reduce financing costs and improve operating profits.
Fourth, strengthen the management of syndicated loans to prevent and resolve financing risks. Continue to organize relevant professionals to conduct special study and research on syndicated loan business, improve business management processes and operation methods, strengthen information communication with enterprises and participating banks, establish and improve information communication mechanism and risk early warning system, and effectively prevent and resolve financing risks.
Fifth, adjust the management structure and build a new pattern of diversified management. Strive to increase the proportion of non-credit profitable assets. Actively cultivate customers' financing needs in accordance with the principle of controllable risks and positive stability. Highlight the adjustment of debt structure, minimize operating costs and improve capital efficiency. Adjust the income structure, vigorously develop intermediary business, establish the linkage effect of intermediary business, asset business and liability business, make use of our diversified business varieties and high-quality and efficient services, increase the marketing efforts to high-quality customers, strive for market share and improve operating efficiency.
Sixth, fully promote the development and growth of personal financial business.
According to the development requirements of changing the business model and optimizing the business benefit structure, the focus and center of the work is to fully promote the development and growth of personal financial business: first, establish a "big money" pattern, focus on improving low-cost deposits, expand and enrich personal financial business, and increase the proportion of personal financial business in the bank's operating benefits; Second, accelerate the development of personal wealth management business, consolidate and expand the high-end and high-quality individual customer base, and steadily increase the income of intermediary business; Third, attach importance to and vigorously carry out personal assets business and take effective measures to make its business scale reach a considerable level and have a preliminary development foundation.
Seventh, strengthen team building and comprehensively improve the comprehensive quality of cadres and workers. Strengthen job rotation, improve personnel training and job rotation training mechanism, explore more flexible and effective education and learning methods in combination with the new situation and new tasks of the bank's share reform, and effectively carry out various education, learning and training activities, so as to significantly improve the overall personal quality and ideological status of employees in the bank, fully enhance their work enthusiasm and improve their work enthusiasm. Promote the faster and better development of bank management and business work, and adapt to the new requirements of posts under the situation of bank shareholding system reform.
The eighth is to build internal control culture and strengthen internal control management.
Starting from the four aspects of internal control management: learning, reform, investigation and teaching, we stress methods and seek practical results, and constantly intensify efforts to carry out various internal control management work and case prevention activities in depth: First, "learning". Pay close attention to the internal control management learning activities of employees of the whole bank. Take internal control related documents, leadership speeches and meeting spirit, rules and regulations, management measures, etc. As the main study content, we should conduct collective study once a week and concentrated study once every two months to ensure the learning effect; The second is "change". Further actively find loopholes, analyze the reasons, formulate rectification plans, and conscientiously implement rectification; The third is "check". Focusing on the construction of internal control mechanism and repeated investigation of problems, we will carry out regular self-inspection activities seriously, deeply and strictly to deepen the construction of internal control mechanism; The fourth is "teaching". Strengthen the internal control management education activities for employees, so that employees can constantly establish a correct concept of internal control and form a sense of internal control in place, thus deepening the construction of internal control culture.
In order to improve the performance ability of Fengxian Sub-branch and get good results in the performance appraisal of the superior bank, combined with the actual situation, the working goal for 20 years10-2010 was formulated: striving for outstanding units in the central sub-branch. The working idea of the sub-branch in 2000 is to lay a solid foundation, strengthen management, promote innovation, enhance capacity, promote harmony and reach a new level. The 20-year work plan is hereby issued, please implement it carefully and adjust it in time according to the superior deployment.
(1) On the basis of performance appraisal of branches, it is obviously not comprehensive to strengthen performance management of business lines and evaluate performance only from one bank or one person for one year. It is necessary to compare and analyze a bank from multiple angles with financial data or financial ratios. Such as: trend analysis, structure analysis, peer comparison analysis, etc.
This paper mainly compares the financial statements of a bank for several years in time series.
Divide a project into several components according to the specified signs, calculate the proportion of each component in the whole, and see its influence on the whole from the proportional relationship between the parts and the whole.
Compare the financial situation of a bank with the average level of other banks or the same industry.
Various methods can be used in combination. For example, comparing the structural percentage statements of the Bank in different years item by item is a method associated with trend analysis.
(B) How to improve the automation of financial management information system
Therefore, how to use the latest information technology, integrate new management accounting ideas and strengthen management functions such as budget management, fund management and financial analysis has become the main goal of financial management informatization.
Total management aims at optimizing the overall resources of the enterprise, completely allocating, measuring and recording all business resources and business activities related to the financial status of the bank, and carrying out detailed accounting, statistics, analysis and assessment, so as to realize the unified management of capital flow, information flow, value-added flow and workflow. According to the needs of management and control, all economic activities and business data can be searched, compared and analyzed from different angles and levels, and an evaluation system of financial status and operating status of different types of enterprises can be established to provide support for management decision-making and improve the competitiveness of banks in a complex and ever-changing market environment.
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