Check the package. If there are obvious signs of damage, the user can reject the package, and Vipshop will negotiate with the logistics company for compensation and bear the resulting distribution costs; In case of rejection due to unilateral reasons of the user, the freight shall be borne by the user.
After the signature of Vipshop, it is deemed that the user has recognized and accepted our products. For products that are not signed by the orderer himself, Vipshop will inspect the consignee as the orderer. Once the user confirms the signature, Vipshop will assume that the user has checked and accepted the package. ?
If we don't get a reply after contacting you for more than 7 days during the delivery, this order will be defaulted as that you have given up the order.
Extended data:
Vipshop will not support seven days' unreasonable return:
1. Goods whose value has greatly depreciated after activation or trial use: including mobile phones, computers and tablet digital products that generate authorization or activation information;
2. Virtual goods (such as electronic product cards);
3. Consumers customize goods;
4. Fresh and perishable;
5. Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online;
6. Newspapers and periodicals delivered;
7. Underwear and intimate clothing;
8. Precious jewelry products (such as gold ornaments, loose diamonds, watches and clocks);
9. Collectibles (gold bars, coins, etc.). );
10, alcoholic commodities;
1 1, some foods (such as chocolate);
12, baby-specific items (such as pacifiers, etc. );
13, some beauty products (such as makeup/personal care/skin care);
14, pharmaceutical commodities;
15, some are only international goods;
16, some brands.
Vipshop Help Center-Goods Inspection and Receiving