(1) network access and card replacement procedures
(2) Introduce stored-value cards and password cards.
(3) recharge method
(4) Remove the blacklist
(5) Description of validity period, storage period and freezing period.
(6) Loss reporting/cancellation
(7) Introduction of Shenzhouhang tariff standard.
(8) The charging principle of China Bank.
(9) Balance reminder service
(1) network access and card replacement procedures
Customers can buy Shenzhouxing stored-value cards in Beijing Mobile Business Hall and designated sales outlets with valid certificates; If the card of China Bank is damaged or lost, you can apply for a replacement card in the business halls of Beijing Mobile with your valid customer ID and 8-digit customer password (if the password has been changed, you need to use the changed password). SIM price: 20 yuan/piece, replacement card 10 yuan/piece.
Top of page
(2) Introduce stored-value cards and password cards.
The card package of stored-value card includes stored-value card (SIM card), password card and instruction manual.
Shenzhouxing stored-value card is a smart card that records telephone numbers and telephone charges. When you dial the first recharge number 13800 138000, the stored-value card of Shenzhouxing will be activated, and you can make or receive calls after recharging.
The latest first use time of the stored value card is indicated on the stored value card sleeve, and the first use time of the customer cannot be later than this time.
Shenzhouxing customer password cards include: mobile phone number, customer password and PUK code.
The customer password is the only identity symbol that represents the customer's legal possession of the Shenzhouxing stored value card, and it needs to be properly kept. You can change the original customer password by dialing 13800 138000 on this machine. After modification, the original customer password will be invalid, and the updated customer password shall prevail.
If a personal power-on password (that is, PIN code, initially 1234, which can be changed to any 4-8 digits) is set for the mobile phone, if the wrong PIN code is entered three times in a row, the stored-value card will be locked, and it can be unlocked only by entering the PUK code on the password card. If you enter the wrong PUK code 10 times in a row (7 times for some models), the "Shenzhouxing" SIM card will be blocked.
Please take good care of the "Shenzhouxing" stored-value card and keep it away from high temperature and humidity. Do not bend or scratch the card, and the gold contacts must be kept clean.
(Happy Shenzhouxing Listening) (Happy Shenzhouxing Chat) (New 12593 Discount Trunk Line) (Shenzhouxing Family Number)
(1) Shenzhouxing is willing to listen.
The service of "Happy Listening to Songs in Shenzhouxing" allows you to enjoy more value-added telephone charges. You can choose different grades of "Happy Listening to Songs Package" and enjoy the local called call charges in a specified time period. The caller can be not only a mobile phone, but also a fixed phone.
Shenzhouxing Happy Listening Package Scheme: Package Name Happy Listening 30
Monthly subscription fee (RMB) 5
Includes the called call time (minutes) 30.
After exceeding the time including the called call, the called call fee (RMB/min) is 0.6.
Business description
Beijing Shenzhouxing customers (excluding Shenzhouxing Volkswagen Card customers) can go to the lobby or send text messages to open it.
The free call time of local called party included in each package plan is valid in the current month and does not accumulate to the next month.
Calls outside the package plan are still subject to the tariff standards and charging principles of Shenzhouxing.
The customer's application for opening and canceling the business will take effect from next month.
Self-service channels such as SMS, website and 10086 self-service voice system cannot handle business on the last night of each month 19: 00 to 24: 00. If you want to handle business through the above self-service channels, please pay attention to avoid this time period.
How to deal with it
You can apply for services in two ways:
Hall and desk handling: you can apply for opening or canceling the happy music listening service of Shenzhouxing in Beijing Mobile Business Hall and Cooperation Hall with the customer password of Shenzhouxing.
SMS processing: You can apply for opening or canceling the happy music listening service of Shenzhouxing through SMS.
Open Shenzhouxing Happy Listening 30: Write SCT30 and send it to 10086.
Cancel the happy music listening service of Shenzhouxing: write SCT0 and send it to 10086.
Friendly Reminder
"Happy Listening" and "Happy Chatting" and "Family Number" of Shenzhouxing cannot be used at the same time. If you are using the above business, when you apply for this business, it will be regarded as canceling the previous business.
The called phone where the customer roams to other places is not included.
In addition to the package fee, other communication fees are still subject to the tariff standards and charging principles of China Bank.
Deal with it immediately
Top of page
(2) Have a nice chat with Shenzhouxing
Choose the "Happy Chat" package, which is very cheap whether you answer or call! Let you communicate freely all the time and keep in touch at any time.
Packaging scheme
Happy Chat 20 Happy Chat 50
Monthly function fee 20 yuan/month 50 yuan/month
Including local call time of 60 minutes, 180 minutes.
The call charges outside the time included in the package are calculated according to the standard tariff of China Bank.
Business description
"Happy Chat" is open to Shenzhouxing customers in Beijing, excluding Shenzhouxing Volkswagen Card customers for the time being.
"Local call" refers to the basic part of local call and long-distance call of Beijing Shenzhouxing customers in Beijing (excluding toll-free numbers such as 10086, 1 100, and 12590, 12530,/kloc-0.
Customers can't enjoy preferential treatment when roaming in other places.
Except the package fee, other communication fees are still calculated according to the standard fee of China Bank.
Application in the current month will take effect next month.
The call time in this area in the package is valid in the current month and does not accumulate to the next month.
Self-service channels such as SMS, website and 10086 self-service voice system cannot handle business on the last night of each month 19: 00 to 24: 00. If you want to handle business through the above self-service channels, please pay attention to avoid this time period.
Treatment method:
Hall and desk handling: Shenzhouxing customers need to go to Beijing Mobile Business Hall and Cooperation Hall with the customer password.
Sms processing:
Open "Happy Chat 20" in China Bank: send KTKXL20 to 10086.
Open "Happy Chat 50" in China Bank: send KTKXL50 to 10086.
Cancel "Happy Chat" in China: send QXKXL to 10086.
Friendly Reminder
"Happy Chat" and Shenzhouxing 12593 preferential trunk service can be used at the same time, and 12593 service is preferred.
"Happy Chat" can't be used with Shenzhouxing's family number and happy listening service at the same time. If you are using the above business, when you apply for this business, it will be regarded as canceling the previous business.
Deal with it immediately
Top of page
(3) New preferential trunk line 12593
Shenzhouxing 12593 preferential trunk means that Shenzhouxing customers can enjoy different degrees of preferential treatment by dialing 12593 before dialing this number in Beijing.
Charging standard: 12593 preferential trunk line
0.35 yuan/minute during busy hours.
Free time is 0.25 yuan/minute.
Leisure time is from 23: 00 to 7:00 the next day, Saturday, Sunday and national holidays.
How to use:
Shenzhouxing customers don't need to apply, just dial 12593 (that is, the dialing method is "12593+ area code+fixed line number" or "12593+ mobile phone number"), and they can enjoy the discount.
Friendly reminder:
When users use the preferential trunk service of 12593 to make calls in Beijing, the domestic long-distance (excluding Hong Kong, Macao and Taiwan) and local call charges are the same, and they are only distinguished according to busy and idle hours.
12593 preferential trunk business is provided to Beijing Shenzhouxing customers. Beijing Shenzhouxing customers can use it without application. When the customers of Shenzhouxing who have opened the family number use 12593 preferential trunk service to dial the set family number, they will implement the tariff standard of 12593 preferential trunk service and cannot enjoy the preferential family number.
Customers can't make long-distance calls to Hong Kong, Macao and Taiwan, international calls and 1 10, 120, 1 19, 122, 10086, 800, etc.
Shenzhouxing Volkswagen Card customers cannot use 12593 preferential trunk service. 12593 The dialing method of preferential trunk service is: 12593 access code followed by the user's telephone number. Among them, when dialing the local fixed telephone number, you must dial "0 10" before the fixed telephone number.
Top of page
(4) Shenzhouxing family number
Family number means that Shenzhouxing customers can set 9 common telephones (including fixed telephones and mobile phones) as family numbers, including 1 super family number plus 8 ordinary family numbers. Customers can enjoy preferential telephone charges when talking to their family numbers.
Customers who open the family number service enjoy the preferential service in free time, that is, from 23:00 to 7:00 the next day, and the basic communication fee in Beijing is charged at the rate of 0.20 yuan/minute, regardless of family number. Note: Call the IP phone of mobile network (17950/17951) to enjoy the free time discount; IP phones of other operators still charge 0.60 yuan/minute for basic calls in the area.
Cost: Family-level limited numbers require telephone charges.
Super family number (the first number set by the customer is super family number) 1 Beijing mobile phone number Dial the super family number: 0.24 yuan/minute.
Beijing ordinary family No.8 mobile phone,
Beijing fixed telephone dial-up home number: 0.36 yuan/minute.
Monthly function fee: 5 yuan/month.
Function change fee: each family number change 1 yuan.
How to use:
After the application is opened, customers can use their home number to make calls and enjoy the home number tariff.
Home number billing standard refers to the local call realized in Beijing, and users do not enjoy preferential treatment when roaming in other places.
Treatment method:
Shenzhouxing customers need to apply to our business hall and cooperation hall with the customer password (if the password has been changed, use the changed password).
After applying for opening the family number service, it will take effect in the next month (natural month) after going through the formalities.
The opened family number can only be changed and cannot be cancelled.
Customers can dial 13800 138000 to add, modify and inquire the family number.
Friendly reminder:
"Family number service" and "happy chat and happy listening service" cannot be used at the same time. If you are using the above business, when you apply for this business, it will be regarded as canceling the previous business.
Shenzhouxing Changting Card is a brand of Shenzhouxing, which belongs to prepaid products. Please refer to the following table for specific charges:
project
Shenzhouxing listening card fee
Monthly package fee
20 yuan/month, including 1000 minutes of local calls.
Local caller
0.25 yuan/minute
Called locally outside the package.
0. 1 yuan/minute
Text message
Within the network 0. 15 yuan/0.20 yuan/article outside the network.
Local call 1795 1 domestic IP long distance.
0. 1 yuan/minute
data communication
With Shenzhouxing standard card
Domestic roaming (except Taiwan, Hong Kong and Macao)
0.6 yuan/min
Shenzhouxing listening card reduces the local and long-distance charges of users and provides preferential roaming service. It is suitable for customers with appropriate roaming needs and strong consumer demand for long-distance and local communication (especially answering).
Business scope of Shenzhouxing Hearing Card:
1, commercial and service regulations
A) basic business
Local dialing and answering functions;
Domestic and international long-distance telephone and domestic and international long-distance IP telephone functions;
Domestic roaming function (except Taiwan, Hong Kong and Macao);
Call forwarding function is not provided temporarily;
Support IP card secondary dialing mode to realize long-distance function;
B) new business
Provide point-to-point SMS, Unicom Netcom Internet SMS, Monternet SMS, and provide international SMS function;
Provide GPRS function, the package setting is the same as that of GSM and M-Zone 5-speed package, and the tariff is the same;
Provide MMS, WAP, PDA and treasure chest, but do not provide international MMS function;
Provide color ring service;
Provide audio-visual interaction and entertainment online functions;
C) service
Stop and start the service (10086 self-service voice system, website);
13800 138000 telephone recharge service
Balance inquiry function (10086 self-service voice system) card replacement service;
Modify the customer password (10086, website)
D) matters needing attention
The user can activate the card only after the first recharge is successful;
The first recharge activation is limited to this machine;
The user recharges and activates the subscription fee of the current month, excluding the minutes of talking.
Introduction of Shenzhouxing Volkswagen Card
Shenzhouxing Volkswagen Card is a prepaid card service for customers in Beijing suburbs, providing basic voice service and short message service. The Volkswagen card is packed in a special envelope with a stored-value card, a password card and instructions for use. When you dial the recharge number 13800 138000 for the first time, the stored-value card will be activated, and you can make or receive calls after recharging.
The monthly subscription fee of China Bank's Volkswagen Card is 18 yuan, the communication fee in ten suburban counties of Beijing is 0. 12 yuan/min, and the communication fee in other areas of Beijing is 0.6 yuan/min. You will not deduct the monthly function fee in the first month of activation; From the next month, the monthly function fee will be charged normally, and the preferential area (ten suburban counties in Beijing) 150 minutes of intra-area call time will be given every month.
The latest time to use Volkswagen Card for the first time is indicated on the set of stored-value cards. Your first use time cannot be later than this time.
The validity period of the Volkswagen Card is calculated from the date of your first successful recharge, which can be extended by recharging, but the cumulative validity period is up to 2 years.
The password cards of Shenzhouxing Volkswagen Card include: mobile phone number, customer password and PUK code.
The password card of the Volkswagen Card is printed with the customer's password, which is a random 8-digit number, corresponding to the number of the Shenzhouxing Volkswagen Card one by one. The customer password is randomly generated by the system. You can change your password by calling 13800 138000.
If a personal power-on password (that is, PIN code, initially 1234, which can be changed to any 4-8 digits) is set for the mobile phone, if the wrong PIN code is entered three times in a row, the stored-value card will be locked, and it can be unlocked only by entering the PUK code on the password card. If you enter the wrong PUK code for 10 consecutive times (7 times for some models), the SIM card will be permanently locked and cannot be used again.
Please take good care of the SIM card and keep it away from high temperature and humidity. Do not bend or scratch the card, and the gold contacts must be kept clean.
At present, Shenzhouxing Volkswagen Card customers can check the balance and write short messages on the website.