1 Business development and installation workflow
The Power Supply Business Rules stipulates the process of business expansion and installation: business acceptance, power supply scheme formulation and approval, engineering design, review and construction, intermediate inspection and completion acceptance, meter installation and power connection, and specifies the time limit of each link to standardize the business expansion and installation of power supply enterprises. The business hall of power supply enterprise publicizes the flow chart of industrial expansion and the completion time limit of related links. Two of the "Ten Commitments" of State Grid Corporation of China are about the working time limit for industrial expansion and installation. The Measures for the Supervision of Power Supply clearly stipulates the time limit for the approval of the customer's business expansion and installation plan, the time limit for the review of engineering design drawings, the time limit for the completion and acceptance of the project, and the time limit for power transmission after the acceptance of relevant procedures. The purpose is to inform customers of business expansion installation procedures and completion time limit, so as to facilitate customers to handle business, let customers know which link to go to next, which department and how to handle it, and let power supply enterprises accept customer supervision. On the other hand,
2. Standardize the management of industrial expansion and installation projects.
Clarify the job responsibilities and working time limit of each link and post in business development, and promote the early completion, early power transmission and early benefit of customers' projects with the "four blocks" working mode of "quick application, quick implementation, quick acceptance and quick power transmission". Standardize on-site investigation. After the acceptance of the business expansion project, according to the customer capacity and the nature of electricity consumption, the account manager will organize relevant personnel to coordinate the survey, and formulate a scientific and reasonable power supply plan according to the open capacity of the access line, the customer's short-term electricity demand and the long-term electricity consumption plan. Scientific and reasonable power supply scheme is an important link to ensure safe, stable, economical and reasonable power supply and consumption, and it is also a necessary condition for correctly implementing electricity price classification, correctly installing electric energy metering devices and reasonably charging, so it is very important to determine the power supply scheme. Standardize the design review, organize the regular meeting of design drawing review led by the account manager every week, and review the design drawings in strict accordance with the power supply scheme to ensure the correctness, integrity and feasibility of the design and ensure the design review of power customers. Standardize the intermediate inspection, and the account manager will organize relevant personnel to carry out the intermediate inspection according to the progress of the expansion project to ensure the quality of the project, lay a good foundation for future completion acceptance and ensure the equipment construction of power customers.
Standardize the signing of power supply contracts, improve the approval process for signing power supply contracts, and formulate measures for countersigning power supply contracts. Further improve the description of the asset demarcation point in the power supply contract, so that the scope of asset demarcation in the contract is consistent with the acceptance scope, and replace the schematic diagram of property right demarcation with on-site photos, so that the asset demarcation point is more intuitive and convenient for power customers to make clear. Standardize project completion acceptance and equipment power transmission. According to the customer's application for completion acceptance, the account manager will organize equipment acceptance in time and strengthen the management of completion data, and the account manager will check the completion data submitted by the customer who reported the completion. In the second pass, the acceptance personnel check the completion data proposed by the account manager, so as to supervise the previous link in the next link and ensure that the customer accepts and sends electricity on time.
3. Ways to accelerate industrial expansion.
3. 1 Integrate resources, improve systems and strengthen supervision.
3. 1. 1 "one-stop service"
After the power supply enterprise accepts the customer's installation application, the marketing department will organize the production technology department, the development and construction department and other departments to conduct joint on-site investigation, formulate and reply to the power supply scheme, design review, completion acceptance, installation and power connection. , thus reducing the time for customers to travel back and forth in various departments, fully embodying "one mouthful to the outside world", integrating resources, reducing the occurrence of prevarication and accelerating the installation speed of industrial expansion.
3. 1.2 Establish a reward and punishment system for business expansion and installation.
According to their different post regulations, power supply enterprises assess and evaluate the time limit, work quality and service attitude of everyone involved in the installation work, and check and evaluate the installation business volume, completion rate, completion quality, completion time and user evaluation accepted by the installers on a quarterly basis as part of the quarterly assessment, so as to enhance employees' awareness of actively serving customers.
3. 1.3 implementation of supervision on the expansion of the secondary industry
Power supply enterprises shall monitor the business development and installation at different levels. At the first level, the marketing department of each unit takes the lead in organizing relevant departments and post personnel to inspect the business development and installation handled by the customer service department every month, and monitor the completion time of key points such as scheme formulation, reply, engineering design review, intermediate inspection and completion acceptance, signing power supply contract, installing electric meters and receiving electricity; The second level is that the superior marketing department monitors the business expansion and installation of subordinate units according to the implementation method of the company's business expansion and installation monitoring, so as to improve the speed of business expansion and installation.
3.2 Strengthen the management of each link of installation work.
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