Supermarket personal story material 1 At the end of the year, the busy year is about to pass, and new challenges are just around the corner. In retrospect, in the big family of supermarket, I gained a lot of exercise, learned new knowledge, made new friends, accumulated new experience, and of course found my own shortcomings through many profound lessons. This year is a whole year, and my growth comes from the big family of supermarkets. It is my bounden duty to do my best for the better development of the supermarket next year.
First, the market construction stage
After the Spring Festival in 2008, I was still responsible for the operation of the market building. With the cooperation of manager Zhai, I have experienced some challenging problems, such as the difficulties in the operation of merchants in the off-season after the holiday, the difficulty in collecting rent, and the large number of staff entrusted by seasonal reasons. By solving these problems, I quickly improved my understanding of the clothing retail market, market environment and employee management in our city. Through the contact with the mediation work of various merchants, the coordination ability has been further exercised. In order to adapt to the changing situation and cooperate with the overall planning of the company, the market layout has been adjusted. From March to April, the market supermarket began to conceive of opening, and I devoted myself to the preparatory work, including personnel recruitment, business training, shelf installation, daily operation and maintenance, etc. With the care of my boss, the support of all parties in the company, and the guidance of General Manager Liu and Li Dian, the market supermarkets have developed and transformed smoothly, and my latest business knowledge of supermarkets has been systematically strengthened.
When I was in charge of the market, I tried to maintain the normal operation of various business activities without any unexpected events. However, it is a fact that the overall potential of the market has not been fully utilized to produce benefits. Although the development of the market is restricted by the immature objective environment in all aspects, it is a great responsibility that the market is not fully utilized. This also shows the limitations of their own ability, which is the most profound experience gained in market work. At the same time, I experienced various difficulties and pressures in the market, which greatly improved my psychological quality. In the face of great difficulties and pressures, I will not shrink back and escape, and I can face the solution calmly. This is my biggest gain in the market.
Second, the supermarket work stage
In June, due to work needs, I was transferred to the supermarket as the store manager and non-food manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.
Although I joined the big family of supermarkets from the beginning of business, I am familiar with the staff of supermarkets, but the specific work is still different. In order to enter the role and take responsibility as soon as possible, on the one hand, I strengthened the study of professional knowledge, actively read books and articles, and humbly asked Liu for advice. On the one hand, strengthen communication to understand the actual situation, communicate with the heads of food, receiving, cashier and other related departments, and have in-depth exchanges with Wen Juan, the non-food team leader. In a short time, I established a harmonious working relationship with the relevant supervisors and assumed the responsibility of the store duty manager. Conduct rectification training for non-food personnel with the head of the cabinet, and adjust the planning and display of goods. Through the joint efforts of non-food employees, our sales have increased substantially. After Wen Juan was promoted to non-food procurement, I became the team leader of non-food products. I settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Have good contact with employees, give employees ideological communication and business training on the basis of strict requirements, improve their mental outlook, and give full play to their enthusiasm and autonomy. With the care and support of all departments in the company, Qi Xin, all employees, made concerted efforts, and the non-food progress was recognized by the company.
The manager on duty is responsible for coordinating the work of various departments, maintaining the normal operation of the whole store and handling emergencies. In this position, based on the overall control of the overall situation, he made full use of this platform to improve his organization, coordination and business level in an all-round way while working, so as to deeply understand the cashier, customer service, receiving goods, loss prevention, fire fighting and other links, find problems, reduce loopholes, and become a well-known store manager.
Third, personnel management training.
As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods.
First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.
However, people are constantly changing and developing, and the management of personnel will also change and develop accordingly. This requires keeping a clear head, constantly learning and improving, and giving full play to the team's full potential.
Training employees is also an important task for supervisors. From more than 50 employees in the market to 30 employees in the supermarket, and then to more than 40 employees in Class B of the Sixth Department of the supermarket in August, through repeated training and exchanges, and through the initial basic business knowledge training and accumulated learning, I have initially formed the contents of systematic training for employees in terms of concepts, commodity knowledge, sales psychology and skills, and discipline rules. It has been recognized by employees and achieved certain results.
Fourth, the study of professional knowledge and the improvement of market control ability.
The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the most developed industry in this era, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, choice of express commodities, and connection of various links in operation, I really digested the required knowledge from the theory in books to the practice in daily work and then applied it to my work. On the other hand, learn the latest market information and industry trends through various information media, listen to the training of related majors, make your overall thinking clearer, examine the market changes from a higher angle, and put forward your own strategic suggestions to the company's decision-making level.
Shortage of verb (abbreviation of verb) and the thinking of next year's work
As the saying goes, Rome was not built in a day. I've only been in the retail industry for one year, and I've been working in supermarkets for nearly half a year, so I know so much about the market and supermarket retail. Through calm introspection, I still have many shortcomings. On the whole, it is not comfortable enough to operate because of the short time involved in the operation. It is also reflected in the following aspects: First, the choice and control of commodities need to be strengthened, and the understanding of food commodities is relatively weak due to different division of labor. Secondly, the analysis and prediction of the market is not accurate enough, which is because of lack of experience.
Facing the opportunities and challenges of next year, I will take up my responsibilities in a pragmatic manner, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company.
In short, in the new year, I will devote myself to the supermarket business even harder, repay the company with the benefits of development and realize my life value.
The supermarket personal story material is executed by the company for 20 years? Stand up and spread out? Under the correct leadership of the board of directors and the general manager's office, the broad masses of cadres and employees have promoted the development strategy in an important year. Unity, dedication, pioneering and realistic? Enterprise spirit, focusing on store expansion, expanding procurement channels and cultivating pragmatic teams, Qi Xin made concerted efforts and worked hard to promote the sound and rapid development of the enterprise, and all the work basically achieved the goals set at the beginning of the year.
I. Analysis of domestic economic situation in recent 20 years
1, domestic economic situation. Affected by the financial crisis, the economic growth in the first quarter was slow. With the implementation of a series of policies to deal with the crisis and stimulate domestic demand, the domestic economic situation has improved since April, and the consumer confidence index has stopped falling and rebounded. In the second, third and fourth quarters, the economy showed a ring-on-ring growth. It is estimated that the national gdp growth will reach the target of 8% in 20 years. Among them, the total retail sales of social consumer goods increased significantly, with the growth rate reaching 16% compared with last year. In 20 years, the gdp growth of Anhui Province is expected to reach 1 1%, which is 3 percentage points higher than that of the whole country. Among them, the total retail sales of social consumer goods increased by 18.7% year on year. Urban retail sales increased by 18.3%, and retail sales at or below the county level increased by 19. 1%. This year, rural consumption growth is higher than urban consumption growth for the first time.
2. Development of supermarket industry. Looking at the development of the supermarket industry in the past 20 years, there are four characteristics.
(1) Sales were weak in the first quarter, and began to show chain-on-chain growth in the second, third and fourth quarters. 20-year promotion increased year-on-year, while retail gross profit decreased.
(2) Brand supermarkets have seized the secondary and tertiary markets. The central region with relatively backward economy but great potential has become a hot spot for business expansion and competition, which has been fierce since the second quarter of the 20th century.
(3) Brand supermarkets have outstanding and stable advantages in the primary and secondary markets, while local leading supermarkets have regional competitive advantages in the secondary and tertiary markets.
(4) The supermarket enterprises in the secondary and tertiary markets will enter the second round? Shuffle? . In order to pursue a new profit model, most supermarkets have expanded their operations in multiple formats.
Second, 20 years of company data analysis
In the past 20 years, the company's total merchandise sales were 310.7 million yuan, and profits and taxes were 1. 1 10,000 yuan, a year-on-year increase of 67%. The gross profit after sales tax was 29 1.6 million yuan, and the gross profit after sales tax was 9.2%, down 1.2 percentage points year-on-year; The comprehensive gross profit reached 59.2 million yuan, accounting for 95% of the whole year, and the comprehensive gross profit margin was18.8%; The company's total profit reached 3 million yuan.
Iii. Main achievements of the company in the past 20 years
(1) Accelerate the expansion of stores and seize market opportunities.
1, open new stores, grab the market and ensure growth. In the past 20 years, the company has opened seven stores, including stores and stores, with an additional business area of 39,000 square meters; At present, the total number of stores in the company has reached 17, and the network covers 8 cities in the province; The newly opened store achieved sales of 59.92 million yuan, accounting for 19% of the total sales, which effectively promoted the overall growth of the company's operation.
2. Seize the opportunity, find resources and lay the foundation. The company's development department takes the initiative to find ways to actively seek new resources for stores. In the past 20 years, eight new store development projects have been signed in China and other places, which have reserved resources and laid a foundation for the company's sustainable development in the past 20 years.
3, the main business is given priority to, and there is a breakthrough in multi-format promotion. The commercial real estate development project of Real Estate Co., Ltd. located in Fanchang Central City with 35 mu of land and nearly 654.38+10,000 square meters is being redesigned and finalized. The existing 654.38+04,000 square meters hotel, which integrates accommodation, catering and ktv entertainment, has been completely renovated and will be grandly opened on 654.38+06 1 month. The start-up and operation of two new business projects laid the foundation for the establishment of Tekelon Group, the implementation of multi-business operation, the pursuit of new profit model and sustainable development.
(2) Intensify the rectification of stores and tap the development potential.
1、? Overall slimming? . In view of the actual situation of loose staffing, unreasonable allocation and overstaffed staff in the store, in March this year, through comprehensive combing, the post staffing in the store was re-approved, and the general manager's office brought classes into the store to overcome difficulties and reduce the number of employees, totaling 220, thus achieving the purpose of reducing operating costs.
This semester, with the joint efforts of everyone, the supermarket has finally been gradually improved and on the right track. Although building access management has been tightened for some time, everyone is worried about the reform of supermarket distribution mode. Although people are quitting all the way, of course, some people have joined. All this exploration process is worthwhile. This semester, we witnessed the hard growth of supermarkets, from the initial daily order turnover of no more than double digits to the current daily average of about 200, and the highest daily turnover of this semester was 566.6 yuan on June 22. These are all gratifying aspects. At the same time, everyone's tacit understanding of work has also increased a lot. These are favorable foundations for the future development of supermarkets.
Without further ado, now I will make a simple summary of the problems existing in supermarket management in my personal work this semester:
1. Purchase: Pay more attention to the production date and shelf life of the goods; Because of the negligence of this piece, I accidentally ate a big loss when I entered the yogurt, and finally lost some money on this piece of yogurt. Also, at the initial stage of purchase, some goods were not available at the time of delivery, but other goods were still installed, which led to some problems in our commodity management and sales. After some negotiations and handling, this problem has been gradually improved.
2. Recruitment of deliveryman: I was responsible for the recruitment of deliveryman before the post of deputy supervisor of supermarket was released. Because of my mistake, I recruited some unqualified deliverymen at first, which brought some negative effects. From this incident, I try to learn how to see in a short time whether a person is suitable to be a supermarket deliveryman and whether it will meet the needs of our development.
3. Coordination between the superior and the subordinate: During the promotion of yogurt, I failed to coordinate the work between the superior and the subordinate, which led to some disjointed work. After a period of running-in, similar problems were basically eliminated.
4. Job responsibilities: Sometimes you may not know the responsibilities of the assistant manager and the supermarket supervisor, and you may impose your own ideas or opinions on the assistant manager. Those who have noticed this problem are already improving. Of course, the responsibilities will not be divided too clearly, because a team's things sometimes have to be done, and the overall consideration will still be considered.
5. Supermarket loss: At the beginning of this semester, due to the large water leakage under Tian Li's door, nearby cats attacked the supermarket from time to time, causing losses near 40 yuan; At the beginning of June, due to the short yogurt time, 50 yuan lost money. After moving to the water mill, the rats in the sewer also came to do evil. On June 28th, it was found that 18 38g ham sausage was stolen by rats, and 7.2 yuan was lost. Then on July 4th, rats suffered, mainly intestines, with a loss of 17. 1 yuan. The first special promotion (June 22nd) lost 99.8 yuan, and the second gift (July 2nd) lost 22.6438+0 yuan. In addition, there are two packs of sugar that will expire next semester, which will cause losses to 5 yuan.
6. Call back: I called back twice this semester, mainly reflecting the problem that there are too few kinds of goods in the supermarket.
7. About the future development of the supermarket: This semester, due to various reasons (lack of funds and incomplete supply), students who placed orders generally reported that there were too few goods in the supermarket, so that some students stopped placing orders in the supermarket after placing orders for the first time, and I only added a few new goods every time. The funds for next semester have been put in place, and I will try my best to increase the brands of similar products to meet the needs of students who place orders. Many students are also reflecting on increasing cigarettes. This semester is still immature, so we must add cigarettes next semester. At the same time, try to contact some low-priced dealers to meet the development needs of supermarkets.
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