1. If a lot of money is cheated, you must call the police and ask the police uncle to help investigate the whereabouts of the funds. Of course, it is equally important to provide screenshot evidence and submit relevant evidence to the police uncle to avoid financial losses caused by freezing the other party's account.
2. Those involved in a large amount of fraud may be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and may also be fined; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined. Individuals who defraud public or private property of more than 3,000 yuan belong to a "large amount"; Individuals who defraud public or private property of more than 30,000 yuan belong to a "huge amount".
3. The most important thing is to get the alarm receipt, or you can apply for a refund from customer service. Usually the customer service will ask the user to write a certificate, and you need to fill in the guarantee according to the customer service requirements. Finally, send the letter of guarantee and the original report receipt to a specific place, waiting for the customer service to review and approve the refund.
What is consumer fraud?
1, selling adulterated and shoddy goods;
2. Take false or other improper means to make the quantity of goods sold insufficient;
3. Selling goods such as "defective products", "defective products" and "off-grade" and falsely claiming that they are genuine;
4. Selling goods at false "clearance price", "sale price", "lowest price", "preferential price" or other deceptive prices;
5. Selling goods by means of false commodity descriptions, commodity standards and physical samples;
6. Do not sell goods with their real names and marks;
7. Hire others to induce deceptive sales;
8. Conduct false live demonstrations and explanations;
9, the use of radio, television, movies, newspapers and other mass media to make false propaganda of goods;
10, defrauding consumers of advance payment;
1 1, using mail order sales to defraud the price and not providing or not providing the goods according to the agreed terms;
12, selling goods by means of false "sales with prizes" or "sales with repayment of capital";
13. Deceive consumers by other false or improper means. When consumers are harmed by the fraud of the operators, they can ask the operators to give double indemnity through the following channels: (1) negotiate with the operators to solve the problem; Request mediation from consumers' associations; Complain to the relevant administrative department; According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration; Bring a lawsuit to the people's court.
To sum up, consumer fraud can be complained to consumers, industrial and commercial administrative departments, or directly reported to the police for recovery.
Legal basis:
Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.