Merchants promised a service to consumers in places such as the main map/details page/chat record, but they didn't actually deliver it.

(1) promised the efficacy of the goods, but failed to guarantee the return, etc. In fact, it has not been cashed.

For example, in order to attract consumers to click, some businesses selling slimming/slimming products will promise consumers "no money for losing weight" and "ten pounds a month, no refund". Once the consumer doesn't have such a good effect after using it, you refuse, which leads to the intervention of the platform. This is your responsibility.

(2) The promised freight for replacement, exchange and return has not been fulfilled.

For example:

It is necessary to make it clear to consumers in advance that the subsidy amount exceeds the freight of the returned parcel. If you don't say it, it is equivalent to promising the freight to the consumer. Once the subsidy amount is lower than the actual return freight of the consumer, it is your responsibility even if the consumer has no reason to return the goods.

(3) The promise of preferential cashback has not been fulfilled.

The platform does not support operations that undermine the fairness of shopping, including but not limited to discount cashback. However, if you have promised consumers to cash back, send red envelopes, or send coupons or other benefits in disguise to induce consumers to confirm the receipt and make favorable comments, but then you fail to fulfill it, leading to the intervention of the platform, it is your responsibility. (Note: Pinduoduo has the right to delete or block comments induced by merchants. )

(4) The promise of "door-to-door delivery" actually requires consumers to mention it themselves.

If "door-to-door delivery" and "door-to-door delivery" are set for bulky goods, it is equivalent to promising consumers that if the address filled in when placing an order is within the promised area of the merchant, services such as door-to-door delivery will be provided free of charge. If zui fails to perform the contract in the later period, the consumer feedback needs to be put forward by himself, which leads to the intervention of the platform. This is your responsibility.

2. Provide an incorrect/not detailed return address.

If the platform decides to refund the goods, it will directly push the return address you set when you deliver the goods to consumers.

If the wrong/not detailed return address is provided to the consumer, so that the consumer can't complete the normal return, the platform zui will only support the refund in the end, and judge it as the responsibility of the merchant, so be sure to fill in the correct/detailed return address.

Example of wrong return address: