If there is nothing wrong with the quality of the product, but the customer says the product is not good, you can say, dear, our products have passed strict quality inspection before leaving the factory, and they can only leave the factory if they are qualified. Before delivery, we also carefully package the goods to avoid damage caused by violent express delivery. Although there is no problem with the quality of the goods, because everyone's hobbies and tastes are different, maybe our goods will make you a little unaccustomed. Please forgive me if I am confused about this.

As for the inconsistent description of the goods, you can sort out the text yourself.