Personally, I think this kind of thing really shouldn't happen in Haidilao, Zhengzhou, because when Haidilao explained this matter, it thought it was an employee's operational error and it was a case. Only this one failed. Both parties and netizens strongly disapprove of this explanation and think that such a big shop in Zhengzhou Haidilao should be responsible. This kind of thing should take the initiative to admit that it is wrong, and the best way is to get the understanding of the parties.
1. What's the whole story?
It's simple, but. The customer went to Zhengzhou Haidilao Hot Pot to have dinner with friends and ordered a tripe. When the employee brought the tripe to the table, the customer thought that the weight displayed on the tripe menu was about 200 grams, but the customer thought that the tripe was very small, so he asked the clerk to weigh it. After weighing, the clerk found that the tripe was actually only 138 grams. The customer was very dissatisfied with this and asked the store to give a reasonable explanation. However, Haidilao's explanation of this matter was perfunctory, and the customer gave Haidilao a reasonable explanation.
Second, Haidilao is really irresponsible.
Personally, I think Haidilao, as a well-known brand catering company, doesn't have a hairy belly, which really hurts customers' hearts. Many people choose Haidilao because the brand service and dishes are reassuring, and everyone is willing to pay a high price to eat here. In fact, it is really chilling for Shanghai Haidilao to handle this matter. Without the responsibility of a well-known brand catering company, it is evasive and perfunctory in dealing with its own problems.
Three, should complain to the market management and supervision departments and consumer associations.
Personally, Haidilao, who is unwilling to admit personal problems and apologize to customers, should be reported. Customers can call the Consumer Association to make a complaint or report to the local market management and supervision department.