Vipshop will inspect the goods before delivery: when the courier delivers the goods to the door, he will check the goods face to face against the delivery note. If there are problems such as out of stock, wrong delivery, damaged packaging and dissatisfaction, he will contact the customer service center directly, and after the customer service confirms, the whole piece can be returned by the courier company. Check the package for damage. If there is no problem, sign on the documents designated by the logistics company, and the logistics company will return the sign-off information to Vipshop.

Check the package, if there are obvious signs of damage, you can reject the package, negotiate with the logistics company for compensation, and bear the resulting distribution costs; In case of rejection due to unilateral reasons of the member, the delivery fee shall be borne by the member.

Extended data

After the signature of Vipshop, it is deemed that the user has recognized and accepted our products. For products without the signature of the orderer, Vipshop will inspect the consignee as the orderer. Once the user confirms the signature, Vipshop will assume that the buyer has accepted the package. If you find the above situation, please contact Vipshop in time, and the customer service of Vipshop will actively and responsibly negotiate with the courier company, properly handle it and safeguard the interests of members.

Special commodities designated by Vipshop, such as underwear, socks, bras, swimsuits, etc. It is not allowed to try on, beauty products (cosmetics, cosmetic tools) are not allowed to try on, and some electrical appliances that need electricity are not allowed to try on at present. If you find quality problems after signing for the goods, you can contact the customer service center of Vipshop to handle the return business.

References:

Vipshop-commodity inspection and receipt