Urumqi Diwobao International Airport Tel: 0/kloc-0-5667-937724-hour manual service national online booking, change, refund and business manual service consultation center. Your satisfaction is our greatest pursuit. We will serve you wholeheartedly! Our service aim is to emphasize commitment! Keep your word! Enjoy the best service! In line with the business philosophy of "safety first, passengers first and honesty first", we wholeheartedly provide customers with "rest assured, satisfied, comfortable and tempted" service, and your satisfaction is our pursuit! I wish you and your family peace, smoothness, auspiciousness and health! Have a nice trip! With the help of three new ways to purchase tickets, it is expected that this year will be the biggest change in the airport Spring Festival travel rush. At present, in order to ensure the smooth implementation of the new ticketing method, the civil aviation department tests the equipment in advance and implements maintenance measures to ensure the safe operation of the equipment. For the first time, the civil aviation department will fully implement new ticketing methods such as Internet ticketing and electronic payment of air tickets. E-ticket introduction: The all-round popularization of electronics paves the way for "buying air tickets online". With e-ticket, you can easily purchase e-ticket through bank transfer according to your own voyage, departure place, arrival place, departure date and price level, without going through a series of procedures such as traditional ticket issuance and collection. E-ticket payment methods include: online banking transfer, ATM transfer, bank ATM cash deposit and bank counter remittance. How to book air tickets by telephone booking system? Step 1: Please prepare your ID card, the telephone area code of the airport you want to go to, paper and pen; Telephone booking; Air tickets can only be paid by bank, not by cash, so as to avoid mistakes in the ticketing system, so customers must pay through the account designated by the airport before reserving air tickets for customers; Step 2: Call to book tickets. Step 3: According to the voice prompt, wait for the manual service line to answer, and provide information such as your boarding airport, boarding date, planned phone number and area code to the airport, the number of air tickets booked, ID number, etc. Step 4: After paying the ticket and booking successfully, call back the booking number, and the customer service staff will tell you the ticket collection password, so please record it in time; Step 5: Go to the designated ticket collection window and purchase the booked plane ticket with your ID card and ticket collection password. After the telephone booking is successful, please pick up the tickets at the designated ticket collection point before 24: 00 the next day. Special statement of booking time [24-hour service]: 1. Please abide by the rules and regulations of China General Aviation Administration, and all users who consult and accept business must go through the formalities. 2. All booking users must provide real and valid passenger ID cards or valid certificates and contact information. 3. After the staff successfully places an order for you, they will provide the account designated by the airport ticketing department to pay the air ticket for you. 4. After receiving the ticket, the ticketing system will send you the order number of the electronic ticket by email or SMS. Passengers who book tickets should check in at the airport 30 minutes in advance with valid documents. 6. Passengers must pay the ticket within 60 minutes; Then place an order; Otherwise, the system will freeze or cancel the e-ticket you booked. 7. Pay within the credit period. Payment methods include a, online banking transfer b, ATM transfer c, and ticket collection at the bank counter: you can collect tickets directly at the airport ticket window with the valid ID card of the booking customer and the ticket collection password of the customer. Thank you for your cooperation and understanding! Special Copyright of Passenger Transport Department of CAAC! Announcement of the Aviation Administration of China on Passengers' Bank Card Purchase In order to facilitate passengers to use bank cards to purchase tickets and ensure standardized business, timely and accurate transactions, complete information and safe funds, relevant matters are now announced as follows: 1. Passengers can buy tickets at bank ATMs and automatic ticket vending machines equipped with bank card readers and password keyboards (both of which indicate that they can buy tickets with bank cards). 2. Accepted bank card type: (1) To purchase tickets on AMT, you must purchase tickets under the guidance of aviation customer service and use all bank cards designated by the aviation department; (2) All bank cards that identify banks, as well as other bank debit cards and prepaid cards with the UnionPay logo, can be used on automatic ticket vending machines. Bill acquirers refer to clearing member companies that sign agreements with merchants or provide services for cardholders and directly or indirectly participate in the exchange of transaction documents. 3. When passengers use bank cards to buy air tickets, one transaction is limited to one bank card to pay for all air tickets. 4. Tickets purchased by passengers with bank cards shall be marked with the acquiring bank (such as ICBC, ABC, BOC, CCB, Postal Savings Bank, etc.) on the front. ) .5. When purchasing tickets at the ATM, passengers should put their bank cards into the ATM according to the conductor's prompt, and deduct the money after the passengers confirm the amount. After the deduction is successful, the ATM machine automatically prints two "consumption receipts". The first copy (the merchant's stub copy) is handed over to the passenger for signature confirmation, and it is handed over to the airport for retention when the ticket is picked up, and the other copy (the cardholder's stub copy) is handed over to the passenger with the bank card. When the deduction is successful, but the ATM receipt has not been typed out and the ticket system has not received the success message, the deduction will be returned to the bank card through the bank, and the ATM will inform the passengers to swipe their cards again or pay in cash, and the passengers can inquire about the consumption and refund information according to the time limit stipulated by the bank. When the deduction is unsuccessful and AMT receipt is not issued, AMT will inform passengers to swipe their cards again or pay in cash. 6. If the payment is successful, but the ticket face is unclear or the ticket paper is incomplete, the passenger should take the ticket to the change window for ticket exchange. If the bank card cannot be returned due to equipment reasons, passengers should contact the station staff in time for handling. 7. When passengers change or refund tickets purchased with bank cards, they should use the original bank cards to change or refund tickets and install ATM machines. If the fare of the new ticket after the original change is lower than that of the original ticket, the ATM will print a "refund receipt"; If the fare of the new ticket is higher than the original ticket, you must pay the full fare of the new ticket with a bank card before returning the original ticket. The full fare of the original ticket will be returned to the bank card used for the original ticket purchase, and the ATM machine will print the "consumption receipt" and "refund receipt". If the face of the new ticket is unclear or wrongly signed after the original change, the new ticket should be refunded first, and the ATM machine will print the "Refund Receipt" before re-purchasing the ticket. When handling the refund, the ATM machine prints a "refund receipt". 8. When passengers apply for a transit visa with a ticket purchased by a bank card, they can pay in cash or a bank card if they need to make up the fare. 9. In case of special circumstances, such as force majeure, airport responsibility, ATM machine failure, passenger injury, etc. And can't connect with the ATM to refund the ticket, the conductor will take back the original ticket and issue a "refund certificate" in duplicate to the passenger. After the first copy is signed by the passenger, it will be kept with the original ticket at the station, and the second copy will be given to the passenger, who will check the refund information according to the time limit stipulated by the bank. 10. Passengers should get back their bank cards, air tickets and related receipts on the spot after purchasing air tickets; If the bank card is lost and needs to be refunded, it shall be handled in accordance with Article 9 after being approved by the stationmaster on duty. 1 1. After the passengers use the bank card to purchase the air tickets, the refundable items arising from the change of visa or refund will be returned to the bank card account used by the passengers to purchase tickets according to the relevant regulations of the bank. 12. For matters not covered, please refer to the Regulations on Air Passenger Transport and related regulations, but the bank card matters involving collection and refund shall be handled according to the bank card contract signed between the cardholder and the card issuing institution! Reservation: In order to ensure the scheduled flight, it is best for overseas passengers to book in person at the airline ticket office. If the flight you plan to take is full and it is impossible to change the time, you can apply to be listed as a standby and buy tickets at the ticket office two days ago. 2. Ticket purchase: After booking a seat, you should hold a passport, a visa, a reservation form, a check and a foreign exchange certificate issued by the Bank of China to purchase the ticket within the specified time limit. The payer should also bring a copy of the admission notice, a letter of introduction from the company, a certificate from the audit institution, a ticket purchase certificate from China Bank (in RMB), foreign currency, etc. Those who go abroad (study abroad or visit relatives) at their own expense to buy air tickets for China civil aviation international flights can only declare that they are going abroad at their own expense when booking tickets. However, if you go to the United States, Canada must book a ticket within 2 1-7 days before the plane takes off, otherwise you can't enjoy the discount, and you can't reschedule or change your flight after purchasing the ticket. Otherwise, it will be regarded as a refund. If you refund the ticket for some reason, you will be charged a refund fee of 50%. Be sure to ask clearly when purchasing the ticket. What you need to know about the suitcase 1. If you use a new suitcase, you must remember the characteristics, color and size of the suitcase, otherwise you won't know how to find it when you claim it. The airline will provide luggage labels and ask customers to write down their contact address and telephone number. Once lost, the airline can return the baggage according to the baggage tag. If the suitcase you are using is very popular, it is suggested that you can put eye-catching stickers on your luggage or tie handkerchiefs of different colors to find your luggage. 1) checked baggage: you can carry two pieces of checked baggage. The total size of the two pieces of luggage does not exceed 106 inch (269 cm), and either piece does not exceed 62 inch (158 cm), and the weight of each piece does not exceed 70 pounds (3 1.75 kg). 2) Hand luggage: You can carry one piece of hand luggage, the size is no more than 45 inches (158 cm) and the weight is no more than 50 pounds (22.67 kg). It is suggested to include the following items in hand luggage: a set of underwear, traveler's checks and cash, passport, I-20, personal address book, personal medicine, paper, pen, lotion, lip balm, contact lens lotion, glasses, facial tissues and entertainment products to pass the time. Boys should carry razors with them and tidy up their appearance at any time. When you arrive at the airport, please bring your ticket and valid ID to the designated service desk in the departure hall on time to check in and check in your luggage, and get your boarding pass. The plane stopped checking in 30 minutes before leaving the station. To purchase airport construction fee, you need to purchase 50 yuan RMB airport construction fee at the designated counter. Passengers crossing the border within 8 hours, children under 12 are exempt from airport construction fee by air ticket. You can also decide whether to buy insurance or not. When you pass the security check, you must first show your boarding pass, valid documents and plane tickets to the staff. For the sake of flight safety, you and your carry-on baggage must undergo security inspection. Baggage should be checked by X-ray machine, and passengers should go through metal detection doors. Waiting for boarding, you can wait for a rest in the corresponding waiting hall according to the boarding slogan displayed on the boarding pass, and listen to the broadcast prompts for boarding. China Civil Airport Layout Planning "China Civil Airport Layout Planning" has been approved and promulgated by the State Council. The planning goal is that by 2020, the total number of civil airports will reach 244, initially forming a modern civil airport system with moderate scale, reasonable layout, distinct levels and perfect functions. According to the layout idea of "strengthening resource integration, improving functional orientation, expanding service scope and optimizing system structure", the planning plan focuses on cultivating international hubs, regional centers and gateway airports, improving the functions of trunk airports, moderately increasing the layout of regional airports, and building five regional airports groups with appropriate scale, reasonable structure and perfect functions in the north (North China, Northeast China), East China, South China, Southwest China and Northwest China. Specifically, Northern Airport Group consists of airports in eight provinces (autonomous regions and municipalities directly under the Central Government) including Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin and Heilongjiang. Based on the existing 30 airports, the layout plan adds 24 airports including Beijing Second Airport, Handan, Wutai Mountain, Aershan, Changbai Mountain, Mohe and Fuyuan, bringing the total number of airports to 54. East China Airport Group: It consists of airports in seven provinces (municipalities directly under the Central Government) including Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi and Shandong. On the basis of the existing 37 airports, the layout plan adds 12 airports such as Suzhong, Lishui, Wuhu, Sanming, Mingyue Mountain in Yichun, Sanqingshan Mountain in Shangrao, Jining and Nanjing Ma 'an International Airport, bringing the total number of airports to 49. Central South Airport Group: It consists of airports in Guangdong, Guangxi, Hainan, Henan, Hubei and Hunan provinces (autonomous regions). On the basis of the existing 25 airports, Xinyang, Yueyang, Hengyang, Shaodong, Hechi and other 14 airports are added in the layout planning, bringing the total number of airports to 39. Southwest Airport Group: It consists of airports in Chongqing, Sichuan, Yunnan, Guizhou and Tibet. Based on the existing 3 1 airports, it is planned to add and relocate 2 1 airports such as Yibin, Qianjiang, Kangding, Tengchong and Liupanshui, bringing the total number of airports to 52. Northwest Airport Group: It consists of airports in Shaanxi, Gansu, Qinghai, Ningxia and Xinjiang. On the basis of the existing 24 airports, 26 airports, including Tianshui, Longnan, Yushu and Kanas, have been added in the layout planning, bringing the total number of airports to 50. Thank you for your cooperation and understanding!