Personal pharmacy work plan 1

Xxxx years have passed. As a pharmacy manager, my focus is to lay a good foundation in addition to completing daily management and sales tasks and other company indicators. Although many of them are their daily work, they are not detailed enough and mainly focus on the following aspects:

1. Increase the customer unit price through the shopping basket.

Every time we go to the supermarket, everyone will see shopping carts, shopping baskets and push shopping carts. You will buy a lot of things unconsciously, but only by holding them with your hands, you will find that what you buy is very limited. Therefore, I ask my staff to make sure that the shopping basket is clean and tidy first. During the promotion period, they must have a shopping basket in their hands to facilitate customers to buy medicines. During the non-promotion period, when customers buy more than two items, they must take the initiative to hand over the shopping basket. To put it simply, this is a long-term and persistent work.

2. Commodity category management.

The demand plan of each pharmacy is generally formulated by the manager himself. For example, I sometimes consider the expiration date of drugs and decide whether to ask for goods unilaterally. As everyone knows, out-of-stock will not only affect the potential sales, but also cause the unsalable and expired existing goods, thus affecting customer satisfaction and seriously marketing future sales. Healthy commodity categories are the beginning of wonderful sales.

3. Staff professional knowledge training.

Medicine is our weapon, and our unfamiliarity with weapons directly led to the failure of the war. Only when you are absolutely familiar with the products, can you really combine drugs, and there will be no cases of recommending the wrong drugs or selling the wrong drugs, so as to avoid customer complaints caused by sales to the greatest extent and improve customer satisfaction. Excellent professional knowledge is the beginning of successful sales.

4. Pay attention to customer service.

It has always been emphasized that customers are God, sales are service and so on. But whether we really put the interests of our customers first is only clear to ourselves. Customer is the beginning of everything. No matter how well we do other work, everything is zero without customer consumption. Therefore, we must attach importance to customer service and customer complaints, manage our customers scientifically and effectively, and turn more customers into our customers. Protect all our wonderful beginnings.

In short, xxxx years have passed, and no matter whether it succeeds or fails, xxxx must start all over again. With the rapid development of retail pharmacies today, it is very important to lay a good foundation. With a good foundation, we can go further.

Personal pharmacy work plan 2

Xxxx chain stores will make different study plans and conduct regular assessment according to the professional skill level of shop assistants, so as to achieve professional and caring services; At the same time, we also adopt different ways and methods to communicate with new and old shop assistants with different mentality. In order to realize the promotion and progress of personnel service and working conditions.

1) organized by the store manager, the employees in the store are trained in enterprise system, industry regulations and marketing twice a month.

And conduct supervision and assessment in daily work.

2) According to the seasonal changes, experienced shop assistants will sort out the commodity knowledge, category analysis, sales skills and combination drugs of the corresponding seasonal varieties, and the store manager will organize training. After each training, it will be assessed in the form of practical exercises and exams, which will serve as the basis for the comprehensive ability assessment of shop assistants every month.

3) The store manager used the morning meeting to organize the shop assistants to learn the contents of the Enterprise Service Manual, and explained the importance of service to the shop assistants with cases of service advantages and disadvantages. We organize shop assistants to exchange sales skills from time to time and give live demonstrations during work breaks. So as to improve that service level of all business personnel.

4) In daily work, the store manager conducts on-the-spot observation on the shop assistants in combination with drug combination, category analysis and disease knowledge, and makes post-evaluation by observing the sales process of the shop assistants in receiving customers, so that the shop assistants can continuously improve their business level in practical work, thus improving the service quality of the store.

5) Focus on checking and urging new shop assistants to arrange working hours and learning contents according to the learning plan, and take the way of practical application and dialogue and exchange for assessment. Ensure that interns can master what they should know and know, improve the quality of interns' work, and make the first pass for the talent reserve of enterprises.

6) Make personalized training plans according to different working years and professional skill levels:

(1) The key training service for interns within three months is family-friendly. According to the personnel phased assessment plan, 300 kinds of commonly used drugs are assessed, and the development process and culture of the enterprise are thoroughly explained and implemented to ensure that interns become loyal employees of the enterprise after three months, and they can fill their posts independently and achieve customer satisfaction. (2) Strengthen the professional training service for shop assistants with more than one year's experience, and improve the professional ability and overall sales ability of shop assistants. At the same time, by letting the clerk participate in various cultural and sports activities organized by the enterprise, the loyalty of the clerk to the enterprise can be consolidated, the turnover rate of the clerk can be reduced, and the visibility and brand credibility of the enterprise can be improved.

(3) Within one year, the shop assistant asked to refine the key training services, so as to make them fully master the sales knowledge and work skills of all the goods in the store, and focus on the professional skills of category analysis and course medication, so as to truly achieve the standards of being a staff officer for serious illness and a doctor for minor illness, making it the mainstay of the sustainable development of xx chain stores.

7) In xxxx, I will adopt the management concept of people-oriented, mutual assistance and mutual assistance, and conduct different communication methods for shop assistants with different personalities and different working years; It is necessary to give more encouragement and encouragement to newcomers, so that they can constantly enrich their work skills in their work and exchange work experience with them from time to time, so that newcomers can enter the working state as soon as possible and mature in communication; The elderly need advice and guidance in their thoughts and work. And actively listen to the feedback from the elderly to avoid work paralysis and staff turnover caused by improper communication. In terms of working ability, the elderly are required to guide new people; In terms of work intensity, newcomers pull the elderly; In view of the assessment, especially for newcomers, give them enough time to study, and ask for the supervision of Mr. Fu or other elderly people, and finally the manager will conduct the assessment; The person in charge of the assessment is the store manager, and the person being assessed is a newcomer and a teacher, Fu; This work is included in daily work; Let the newcomers finally meet the working standards of the enterprise.

Personal pharmacy work plan 3

Before going out in the morning, please check whether you forgot your locker key and ID card-badge.

When the drugstore manager walks out of the house, it means a new day begins. While maintaining a happy mood, he should arrive at the store 20 minutes in advance. When employees enter the store from the import and export, show the "work permit or store entry permit" to the staff on duty, and then punch the attendance card in person. Colleagues should greet each other and say "hello" when they meet.

When you put on your work clothes, don't forget to put your badge on your left chest, and then check your gfd. To know that "people will never have a second chance to create a first impression", giving customers a good contact impression means that sales are half done.

Drugstore managers who are on duty in shifts should also pay attention: In addition to going to work in the morning, you should be on duty 30 minutes before the shift change at noon, because you also have an important job to count drugs.

Whether the preparatory work before business is done well is the basis for a good day's reception service.

If the preparatory work is done fully, you can ensure that you are busy and not chaotic during the business period, concentrate your energy and improve work efficiency. At the same time, it can also reduce the waiting time of customers and avoid mistakes and accidents. Therefore, the pharmacy manager should make the following preparations before taking up his post:

1, attend the regular work meeting.

The basic contents of the regular meeting:

(1) Morning meeting

(1) Report the sales performance and important information feedback of the previous day;

(2) determine the work plan and focus;

(3) Inventory and prepare promotional marketing supplies for the day;

(4) read common polite expressions (according to the different regulations of each pharmacy).

(2) Evening meeting

(1) Submit all work reports and temporary promotion reports of the day, feed back consumer demand information and drug information, and explain the loss of non-expendable sales AIDS;

(2) Evaluate and analyze the performance of shop assistants, and put forward suggestions for improvement;

(3) receiving business knowledge and skills training from the superior supervisor of the enterprise;

(4) read common polite expressions (according to the different regulations of each pharmacy).

(3) Weekly and monthly meetings

(1) Submit various work reports and temporary promotion reports, feedback consumer demand information and drug information, and explain the loss of non-expendable sales AIDS;

(2) Inventory and apply for promotional marketing supplies next week (month);

③ Mutual evaluation and analysis of shopping guide performance, and suggestions for improvement;

(4) receiving business knowledge and skills training from the superior supervisor of the enterprise;

⑤ Social activities.

Note: ① Daily meeting-the pharmacy manager on duty that day must attend; Weekly and monthly meetings-pharmacy managers in all regions must attend.

(2) The contents of the above daily morning meeting, evening meeting, weekly meeting and monthly meeting shall be implemented independently.

2, check and prepare drugs

(1) Reorder overnight drugs. After attending the regular work meeting, the first thing the pharmacy manager does when he takes up his post is to check the drugs overnight according to the usual arrangement rules of drugs for drug accounts. Regardless of the normal attendance or double shift system, the store manager should re-examine the drugs overnight and clarify the responsibilities; For the implementation of "payment in one", if the store manager handles the payment, he needs to recheck the overnight account and the reserve fund to be aware of it. When re-ordering drugs and paying, if you find any questions or problems, you should deal with them in time.

(2) supplement drugs. In the process of drug replenishment, according to the sales law and market changes, drugs with insufficient styles and varieties or insufficient quantity on shelves should be replenished as soon as possible to ensure that there are cabinets and goods. The quantity of replenishment should be based on the capacity of drugs on the shelves, and try to ensure the sales of the day. For pharmacy managers in department stores and supermarkets, it is also necessary to put the drugs of the same variety, different prices and different origins on the counter as much as possible to facilitate customers' purchase.

Personal pharmacy work plan 4

(1) Set aside a little time for inspection every day.

Check all the work parts within your jurisdiction every day. But don't check the same message at the same time every day, change the time and the information you checked. Sometimes in the morning, sometimes at noon, if there are two shifts at night. Don't let anyone out of supervision.

(2) Before you check the work, think carefully about a key point you want to check.

Before checking the work, you should ponder over the key points of your own inspection repeatedly, so that you will not be busy in vain, and employees may not be able to cope with the past. You always have to act like an expert. In fact, you are no longer an expert in this field. You should check at least 3 items at a time, but not more than 8 items. Change it every day, so it won't be long before you can check all the in-store workflow, service process, customer satisfaction and work tasks.

(3) check selectively

When checking the work, don't check it in general. If you check a few items selectively, you don't have to look at other aspects. Don't try to see everything in one day, in fact, you can't do it either. Stick to this inspection system, don't let anything distract you, and don't let anything interrupt your routine. In this way, the whole work in the store under your jurisdiction will be carried out smoothly and orderly.

When checking, you should check according to the key points you choose, not according to the key points provided by employees. If you are not self-centered, you may be led by employees. You should never forget who is the inspector and who is the inspected.

(4) Never cross the chain of power.

This is absolutely necessary, without exception. No other type of inspection is satisfactory. Don't ask your employees' managers how they are doing. You know what they will say. You must go to the workplace to know the truth in person. Only in this way can you see what you want to know. Out of courtesy, the manager of that department will definitely follow you, but you shouldn't ask him any questions. You should ask some questions to the employees under his jurisdiction. This is the way you can get a direct answer.

(5) Ask more questions.

Remember, you check your daily work to learn more about the situation, not to let others know about you. So you should ask more questions, listen carefully and let your employees tell you how they improve their work. If you let them talk, they will tell you. After all, most people still expect to do their work better.

(6) Re-check the mistakes you found.

If you can't take the necessary actions to correct the mistakes you found in the past, then such an inspection is of little value. Now that the mistake has been found, it is necessary to check it again. To this end, we should establish a system to supervise the correction orders you issued so that they can be implemented.

Remember, if an order lacks supervision and inspection, it is no different from not having this order!

When giving orders to employees, the store manager must know fairly well, don't give orders indiscriminately, give orders with arrogance, and think of employees when giving orders. After the order is issued, I will even know the execution of the order from time to time. Therefore, it is of great benefit to avoid allowing your employees to place orders at a discount, at least: unify their concepts, concentrate on their work in an orderly manner, make clear the direction, and gradually improve. Without orders, employees will be in a mess, and beauty salons and hair salons will lose their measures and direction. Therefore, order is a standard measure for beauty salons and hair salons to work together, which should be taken seriously and cannot be ignored or regarded as normal; Otherwise, you are shaming the order and losing the manager easily. The command is for management. Please become a manager!

Personal pharmacy work plan 5

Monthly working hour decision and operation plan are fundamental. If the setting is wrong, it will not only lead to low turnover and gross profit, but also affect labor costs.

In the last issue, we sorted out all the work in the shop in one day. This issue focuses on the weekly and monthly store operation plans.

Weekly work content

According to different enterprises, the weekly work content is not fixed, but we can roughly list as follows:

A. Ordering work

If you place an order several times a week, the forecast part will become bigger in the process. For this reason, overstock and shortage often become problems.

B. Countermeasures for promoting leaflets

Super pharmacies send out promotional leaflets every month, usually about twice. In addition, the promotion media also include scorecard, dm and so on. , designed to increase sales and gross profit.

When implementing promotional leaflets and dm, it is necessary to set up several order of releasing goods, when to purchase goods, when to display them, where to display them, and how to make pop.

In addition, when the target goods are out of stock, how to deal with them and how to deal with the remaining goods also need to decide the countermeasures in advance.

C. Investigation and countermeasures of competitive shops

The contents of the survey are roughly divided into commodity structure, service, price, seasonality, goods not operated by the company, display volume and so on. It is worth noting the price, because the sale may be considered as a one-off thing, so there is no need to compare all the prices. But for price-sensitive goods, price comparison is very necessary. Of course, it is also problematic to reduce the price of goods with low turnover rate at will.

In short, the basic countermeasure of competitive stores is "fixed-point observation", paying attention to how the competition of the other side changes, and then taking countermeasures.

Although many people think that "competitive stores are all in the same format", in fact, different formats have also become targets. For super pharmacies, comprehensive supermarkets, supermarkets, household goods centers, convenience stores and hundred-dollar stores are also excellent competitors.

D. weekly numerical evolution confirmation and countermeasures

The so-called weekly value refers to how the actual performance of each week evolves relative to the budgets of various stores and departments. (See table below)

When budgeting according to the budget table, what the numerical evolution rate presents needs to be verified every day. In the case of ordering every day, it is easier to establish departmental countermeasures, while in the case of ordering two or three times a week, it is impossible to establish countermeasures because of different ordering opportunities. Therefore, it is necessary to formulate the countermeasures in the monthly plan and the countermeasures of the difference in the previous week.

It is often easy to misunderstand the value of turnover. For example, if the relative monthly budget of a department is 3 million yuan, the realized amount in the mid-month stage (15) is 6.5438+0.4 million yuan, and in the second half of the month, the reduced amount of 6.5438+0.4 million yen in the first half of the month is regarded as a situation that can be filled. However, if it is negative 6.5438 million yen in the middle of the month, it should be negative 6.5438 million yen in the second half of the month, so it is necessary to formulate countermeasures and increase 200,000 yen in the second half of the month.

E. Confirm the work content for next week and adjust the working hours distribution.

Working hour plans are basically allocated in units of months. Check the weekly confirmation to confirm whether there are any problems and appointment time next week. If there is a problem, it needs to be adjusted slightly so as not to have a negative impact on next week.

Monthly work content

A. management of total working hours evolution

Monthly working hour decision and operation plan are fundamental. If the setting is wrong, it will not only lead to low turnover and gross profit, but also affect labor costs. Therefore, it is necessary to consider the past data and personal work ability, and to allocate work and rest time by day and week.

In some enterprises, it can also be seen that the total working hours are allocated after the holidays of employees and some part-time employees are determined. This distribution method often leads to shortage of manpower during busy hours and possible surplus during idle hours.

B. Analysis of last month's income statement

At present, pharmacies can rarely confirm the profit and loss statements of each store in real time. Many enterprises want to confirm the income statement of each store, and the results of almost the whole month will not be seen until the middle of next month.

In the case of financial accounting, correctly calculating as high as 1 yen without using the estimated value is the main reason for spending time.

The situation of management accounting The basic digital items of management accounting are provided according to finance. Expenses, labor costs, etc. When the budget is equal to the actual performance, the problem that the store can't manage is calculated according to the position. For example, the cost of the headquarters is shared according to the proportion of sales and the area of the store. Therefore, management accounting is an effective accounting for early business judgment, and it is also applicable to shops, so many retailers are using it now.

On the basis of this management accounting, analyze which project had problems last month and consider where to focus this month. Unfortunately, the personnel distribution of super pharmacies may not be consistent with the departments, so it is difficult to make profit and loss statements by departments like general supermarkets, supermarkets and household goods centers, and it is also difficult to make detailed analysis by departments.

C. Confirmation of promotion plan for next month

If you make a promotion plan, the retail industry needs to consider three elements of "Sage":

1 "sage" = considering the seasonality of activities, the situation is summarized by "commodity" and the situation is summarized by "life". Examples of the former include "losing weight" or "hay fever"; Examples of the latter include activities with life as the general theme, such as "Winter Preparation" and "Freshmen Admission".

The second "Sage" is an example of festivals, such as New Year's Day, Mother's Day and Christmas.

The third "Sage" = Celebration is not something corresponding to the changes of ceremonies or life such as seasons or calendars, but an activity planned by each enterprise. For example, there are "Big Entrepreneurship Festival" and "Opening Anniversary Celebration".

Knowing in advance which month and how to implement these three "Sages" from the promotion plan is a necessary condition for the producer's time plan.

In addition, for the forecast of sales, how to make the mixed profit rate, how to set the inventory situation and how to promote the sales plan have also become important countermeasures.

D. Implementing staff training and producing training courses

Current situation of employee training Up to now, among the employees of super pharmacies, few have received systematic training. It is different from ordinary supermarkets, because of the influence of multi-store opening, new stores have been opened before training personnel. Because of many personnel changes, managers lack commodity knowledge, and it is very common to train subordinates.

It is necessary for the store manager to master a lot of knowledge by himself and then train his subordinates accordingly. However, because the store manager himself did not receive training, he could not correctly convey the information to his subordinates. Because the store manager can't give orders, many enterprises give orders in the headquarters center. This will directly lead to the increase of headquarters staff, and also become the main reason for the headquarters itself to make a "high promotion" headquarters structure.

Building a staff training system In order to change this structural problem, at the headquarters, even in the stores, we can do basic things, get started, and build a structural model of training new employees or adopting staff training courses in the middle, and upgrading by layers. The most important thing here is that from the new employee to the manager level, it is necessary to make clear the courses that will be gradually improved according to the level order, and to decide the contents to be gradually improved.

Personal pharmacy work plan 6

(1) Speed up category management.

1. Take category management as the core, clean up, eliminate and supplement varieties, improve the catalogue of operating varieties, and subdivide varieties by category (X classification, define the introduction, display, sales and assessment requirements of each category). Continue to guide and supervise the introduction and sales of X products of Cabinet Group, adjust the variety structure and supplement the product specifications.

2. Accelerate the inventory digestion of unsalable varieties. At present, the inventory is too large, so it is necessary to formulate a promotion strategy to basically digest it within X months.

3. Continue to improve the existing varieties. X personnel continue to clean up and classify the existing goods, constantly improve the supplement, procurement, distribution, training, formulate sales measures, guide the operation of the cabinet group and purchase guarantee.

4. Plan the sales of key commodities, establish an incentive mechanism to stimulate the quantity of key commodities and improve profitability. Increase the sales ratio of X goods in each container group.

5, increase the introduction of refined pieces, local miscellaneous products, medicinal liquor, Chinese medicine health food and other products, enrich the business categories.

(2) Group purchase and sales. We should change our thinking, change from a businessman to a businessman, supervise and guide all cabinet groups to complete group purchase and sales, increase contact with enterprises and institutions, and strive to fully complete the group purchase and sales task of X million yuan issued by the company.

(3) Training. Strengthen the training of key commodities, especially X commodities. All key commodities and new varieties must be trained, and experience exchange, sales highlights introduction, promotion policy training and other ways should be adopted to let shop assistants master product characteristics, selling points and promotion policies. Lay a foundation for increasing the number of key varieties. Multi-form training, emphasizing practice; Hierarchical training, emphasizing pharmacy; Cash rewards and punishments, heavy rewards. At the same time, I hope the company will organize 1-2 study tours to broaden our horizons.

(4) Promotion activities. We should actively strive for more promotional resources for key cabinets, new cabinets and cabinets with growth potential. Segmentation marketing system: professional service marketing, membership marketing, price marketing and weekend marketing, daily marketing, new product marketing, holiday marketing, key variety marketing, community marketing, etc. , comprehensively improve the quality of activities;

(1) Actively use manufacturers' resources to enter community publicity activities and promote community service activities; Carry out the activities of exchanging membership points for gifts to attract and stabilize members; Strive for someone to take charge of free testing activities and increase service items and levels.

(2) Planning Mid-Autumn Festival activities, National Day activities and New Year's Day activities.

(3) Innovating the way of activities, it is suggested to appropriately increase the investment of X marketing expenses to expand the publicity effect.

(4) Promotion activities of key varieties. X cabinet should continue to speed up the adjustment and supplement of varieties, and continue to implement low-price strategy and community activities. Continue to focus on targeted promotional activities (product satisfaction and service) of medical insurance customers, and constantly pull back lost members. X cabinet should highlight the current fashion products such as weight loss, fashion and beauty, optimize the varieties and continue to ensure the growth momentum.

(5) Basic management:

(1) To strengthen the management of goods with shelf life, it is necessary to strengthen daily management in a planned way and reduce the loss of goods.

(2) Strengthen the guiding role of sales analysis in business, focusing on monthly sales analysis, benefit analysis and variety analysis.

(3) Strengthen the application of information system, and strive to greatly improve the store's work in gift management, inventory structure management, sales analysis, performance appraisal, etc.

(4) Adhere to the price investigation team, regularly feed back market information, deal with it in time, deal with market changes, and prevent the loss of profits and the decrease of passenger flow.

Personal pharmacy work plan 7

In order to implement the spirit of the Interim Provisions of the Ministry of Health on the Administration of Pharmaceutical Affairs in Medical Institutions, according to the Detailed Rules for the Implementation of Hospital Grade Evaluation of Hubei Provincial Health Department and the relevant provisions and requirements of the annual activities of quality management in our hospital, and to explore the establishment of a cooperative working mode between doctors and nurses suitable for the actual situation in our hospital, improve the medical quality and standardize the working mode of clinical pharmacists, these measures are formulated.

Clinical pharmacists should be pharmaceutical technicians with a master's degree in clinical pharmacy, or a bachelor's degree in clinical pharmacy with more than three years' practical work experience, or a bachelor's degree in pharmacy with intermediate or above professional and technical positions.

Second, clinical pharmacists should focus on serving patients, follow the guiding principles of clinical application of drugs, clinical treatment guidelines and evidence-based medicine principles, and actively participate in clinical rational drug use.

Third, clinical pharmacists should participate in the design, implementation and monitoring of clinical drug treatment schemes, and attach importance to the theoretical summary of clinical drug use and the accumulation of practical experience in drug use.

Four, to participate in the treatment of critically ill patients and drug treatment plan formulation and implementation, put forward suggestions for drug treatment.

Five, in-depth clinical understanding of drug application, therapeutic drug monitoring, design personalized drug delivery scheme; Responsible for collecting, sorting out and verifying reports of adverse drug reactions and reporting them in time.

Six, guide clinical medical staff to use drugs rationally and manage drugs well; To provide up-to-date and practical drug information and drug consultation services for clinic, and publicize the knowledge of rational drug use.

Seven, assist clinicians to do a good job in clinical observation of new drugs, collect, sort out, analyze and feedback drug safety information;

Eight, combined with clinical medication, to carry out drug evaluation and drug utilization research.

Nine, adhere to the purpose of facing the clinic, serving patients and clinics, learn from the clinic with an open mind, and often communicate with clinical medical staff, so that they can truly become a member of the medical team.

Ten, pay attention to understand and collect the latest development trends of pharmacy and clinical medicine at home and abroad, strengthen the theoretical study of pharmacy and clinical medicine, constantly sum up work experience, and improve their professional level.

Eleven, report to the leadership of the pharmaceutical department, participate in clinical medication and clinical medication management; Inform the pharmaceutical technicians of the Pharmacy Department of the situation and trend of clinical drug use, help relevant departments (rooms) to master the trends of clinical drug use, and ensure the safe and rational clinical drug use.

Twelve, clinical pharmacists under clinical work, should have detailed work records and related work reports, and classified filing.