2. Knowing is a Chinese character, which means knowing, which used to be used in documents and letters.

Understand email reply skills:

First, reply to the email in time:

1. After receiving an important email from others, you often need to reply to them immediately, which is for the sake of others.

Respect, the ideal reply time is within 2 hours, especially for some urgent and important emails.

It takes a lot of time to process every email at once. For some low-priority emails, you can focus on a specific email.

Time processing, but generally not more than 24 hours.

3. If things are complicated and you can't reply in time, at least reply in time and say, "Yes, we are."

Deal with it, I will reply in time as soon as I have the result, and so on. "Don't keep the other party waiting, remember to reply in time.

Even if it's just confirmation of receipt.

4. If you are on a business trip or vacation, you should set up an automatic reply function to remind the sender so as not to affect your work.

Second, make a targeted reply:

1. When replying to a question, it is best to copy the relevant question into the reply and attach the answer. Don't use simplicity

Yes, that's too straightforward. Make necessary explanations to make the other party understand once and for all, so as to avoid repeated communication and waste of funds.

Source.

2. The reply shall be no less than 65,438+00 words. When the other person sends you a long email, you really only reply with "yes", "yes", "thank you" and "I know", which is very impolite. Anyway, add the word 10 to show respect.

Third,? Don't reply to the discussion of the same question many times, and don't build tall buildings:

1. If the sender and the recipient reply to the same question more than three times, it can only show that communication is not smooth and the explanation is unclear. now

Before making a judgment, we should communicate by telephone and other means. E-mail is sometimes not the best way to communicate.

2. For more complicated questions, multiple recipients often reply and express their opinions. The more replies, the higher the reply.

This email is too long to read clumsily. At this time, it is necessary to sum up the results discussed above, cut down and slim down, and highlight the key points.

Useful information.

Fourth, distinguish between reply and reply all (distinguish between individual reply and reply all):

1. If there is only one person who needs to know something, reply to him alone.

2. If you make a conclusive response to the request made by the sender, you should replay it all and let everyone know; Don't let

The other party will help you finish it.

3. If you don't know the sender's problem or have different opinions, you should communicate with the sender alone, but you can't.

Keep coming and going in front of everyone, discussing with the sender. I'll tell you after the discussion. It is better not to ask.

The boss often sends emails with uncertain results.

4. Think twice before clicking "Reply to All"!

Five, actively control the mail:

1. In order to avoid unnecessary reply and waste of resources, you can specify some recipients to reply in the text, or add a "belt" at the end of the text.

The following statements: "All completed", "No action required" and "For reference only, no reply required".