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How to write the hotel annual work plan?
How to write five annual hotel work plans?

Time flies, time is slowly deducing, and it will also usher in new hotel work and new challenges. Write a plan and prepare for the next work! The following is the annual work plan of the hotel I have carefully arranged for you, hoping to help you.

How to write the annual work plan of the hotel (1) 1. Hotel quality inspection organization network:

The hotel quality inspection team (hereinafter referred to as the quality inspection team) consists of a leading group and a working group, and is responsible for inspecting and supervising the service quality and work quality of all departments of the hotel, and putting forward rectification opinions for follow-up assessment.

(1) Leading Group: Team Leader: General Manager () Deputy Team Leader: Deputy General Manager () Members: Chief Financial Officer (), Assistant General Manager (), Assistant General Manager (), Manager of Quality Inspection and Training Department () and Lobby Manager ().

(2) Working Group: Team leader: Deputy General Manager () Deputy Team Leader: Manager of Quality Inspection and Training Department (), Lobby Manager () Members: Executive Chef (), Manager of Engineering Department (), Manager of Housekeeping Department (), Deputy Director of General Office (), Personnel Manager (), Manager of Chinese Restaurant () and Manager of Western Restaurant ().

Second, the hotel quality inspection project scope:

Hotel quality inspection project scope: project scope

1, the overall requirements (including the implementation of management systems and norms, staff literacy)

2. Front office (including switchboard, reservation, check-in, luggage service, wake-up service, checkout, maintenance and sanitation of business center and front office)

3. Rooms (including room service, turndown service, laundry service, mini-bar service, room maintenance and cleaning)

4. Catering (including buffet breakfast service, dinner service, lobby bar service, food delivery service, maintenance and cleaning of catering area)

5, public * * * area, background area (including the surrounding environment, stair corridor elevator hall maintenance, public * * * toilet, background area)

6. Other services (including conference and banquet services, gym, swimming pool and locker room)

Third, the hotel quality inspection operation mode:

Operation mode of hotel quality inspection:

(1) Working Principles of Hotel Quality Inspection Team: Working Principles of Hotel Quality Inspection Team:

Principle 1. On the premise of being familiar with the Interpretation of Classification, Evaluation and Evaluation of Tourist Hotels, the personnel participating in quality inspection should objectively carry out quality inspection with a serious and responsible attitude and the principle of seeking truth from facts, referring to the Interpretation of Classification, Evaluation and Interpretation of Tourist Hotels and the employee manuals of other hotel systems, and obey the work arrangements of hotel leaders and quality inspection teams.

2. The questionable events or inconclusive contents in quality inspection shall be truthfully recorded in the quality inspection form, and personal opinions shall be put forward.

3, in the process of quality inspection, timely record the work of hotel leaders.

(2) Operation mode of hotel quality inspection:

Operation mode of hotel quality inspection:

1. Conduct regular inspection once a week, and the participants shall be determined by the quality inspection team leader, and issue a two-week quality inspection report (attachment1); Check once every two months, with the participation of the leader of the quality inspection team, the head of the security department and the engineering department or the personnel designated by the department and relevant personnel, to conduct a comprehensive inspection of the hotel's safety facilities, equipment and maintenance, and designate the personnel of the inspected department to make on-site records and issue a quality inspection report (Annex 3), and then the quality inspection team will make a summary inspection; Conduct spot checks once every quarter, and invite members of the hotel quality inspection leading group or experts from the Industrial and Commercial Bureau to conduct spot checks on the hotel together with the hotel quality inspection working group, and issue professional reports (Annexes 2 and 4).

2. During quality inspection, the department shall, in conjunction with the quality inspection working group, send service personnel to the site for inspection.

3. For the problems found in the inspection process, the quality inspection team leader shall designate personnel and the accompanying personnel of the inspected department to make detailed records, so that the inspected department can investigate the causes of the problems.

4. After summarizing the inspection results, the quality inspection team fills in the quality inspection report (attachment 1) for the problems and sends it to all departments.

5. The managers of each department fill in the rectification measures and rectification time on the quality inspection report, and sign it for confirmation, and the quality inspection report will be fed back to the quality inspection team.

6. The quality inspection team shall review the results on the rectification plan and quality inspection report, and feed back the results to the quality inspection leading group for review.

7. If the department fails to feedback the results in time or refuses to rectify, deal with or repeat the same problem, the quality inspection team will ask the hotel to report it at the regular administrative meeting and make corresponding economic assessment for the department head as appropriate.

8. Controversial problems in quality inspection should be reported to the leading group of hotel quality inspection for coordination and treatment, and whether to punish them or not as the case may be.

(3) Hotel quality inspection channels:

Hotel quality inspection channels:

First, direct inspection;

B, duty record;

C. feedback from other people or departments;

D, guest complaints;

E, guest opinion form, etc.

How to write a good hotel annual work plan (Part II) After I take office, I will strengthen the study of hotel knowledge and hotel management, strengthen my interpersonal skills, be more serious in my daily work, conduct comprehensive maintenance and audit of daily maintenance orders, and at the same time strengthen my own quality and technical ability to improve my ability to deal with various emergencies.

First of all, we decided to clean and maintain the boiler, for our overall-

In the near future, I will lead all employees in the engineering department to systematically inspect, maintain and repair generators and high and low voltage distribution systems. Since the hotel was built, the generators and distribution lines have been working every minute and maintained every year. It's time for maintenance. These systems have been partially worn and damaged, so we must inspect, maintain, clean, repair, strengthen management and training the generators and distribution systems in the near future.

The first and second floors of the hotel have been rebuilt by the outsourcing construction department. All members of the engineering department and I will supervise and check the quality and technology of these projects and help them to be successfully completed before the New Year Golden Week.

Problems to be solved:

In order to strengthen my technical and management skills and better communicate, contact and cooperate with employees in various departments, I will treat my work more positively in the future, and at the same time train new employees and various common household appliances in normal computer use and simple troubleshooting.

Check, maintain and repair the computer systems and peripherals of all departments of the hotel.

In addition, due to the aging of laundry equipment, working in high temperature and all kinds of acid and salt water, failures often occur. I will strengthen management and maintenance in my future work to maintain normal work.

Due to the aging of solar energy, there is dirt on the surface, and there is not enough hot water when it is cold or sunny. Guests often say that the water is not hot enough. In order to reduce this situation, I will also check and deal with it in the future work, and clean the glass surface in the near future to improve the water circulation system as much as possible.

There are some faults or damages in the motor control system of the pump room, which need to be inspected and maintained by personnel with strong technical ability.

Subsequently, a comprehensive and systematic inspection and troubleshooting of the weak current fire protection system was carried out. As we all know, the hotel's fire monitoring system has been damaged to a great extent. For the sake of fire safety next year and the personal safety of all hotel personnel, it is urgent to replace and maintain it to keep it in normal working condition.

Here, I will continue to study at work and improve my quality, technology and management level in order to be perfect.

Looking forward to the future, I am full of confidence in myself, full of spirit and strength in my work, and full of longing for my ideal and bright future in Jin Peng Hotel.

I will use my knowledge, technology and management skills to improve the hotel facilities. At the same time, in order to move towards modernization, new era and adapt to new trends, the hotel will, as I said, make new improvements and changes to every room, realize networking, digitalization and automation, and make the room a high-end office and a warm home.

I also mentioned boilers and hot water. In order to be more idealistic, I am also thinking about whether we can study and design an automatic electric water tank system. In this way, when there is no sun in the sky and the hot water is not enough or hot enough, we can use electric heating without expensive fuel; In addition, due to the opening of the laundry room, we use the boiler to burn steam every day. We inject tap water directly into the boiler without special water treatment. From a scientific point of view, it will damage the boiler to a certain extent, so I am also thinking, studying and designing whether it is possible to make a large-scale water quality processor with abandoned filter water tanks. Let's all hope for success. After all, these are great ideas. If these ideas can be realized, it will be good for our work and the hotel.

In order to achieve the above goals, work smoothly and work efficiently and normally in hotel equipment, I will work more seriously and responsibly in my future work, devote myself to my own work, learn new knowledge and technology, and learn more scientific management skills; I will try my best to work with the most enthusiastic working mood, and use the most scientific management skills and the most authoritative technology to make the engineering department better, more United and better show and reflect the value and significance of myself and the team.

How to write the hotel's annual work plan (3) 20__ is a year for the hotel to further improve its economic benefits, generate income and create profits. The front office will conscientiously implement the overall requirements of the hotel's annual work, and combine the characteristics of our work to formulate the main points of this year's work as follows:

First, the guiding ideology:

Actively carry out practical and effective work, adhere to the concept of "based on enterprises and serving enterprises" as a guide, take the road of comprehensive, coordinated and sustainable development, tap potential and increase efficiency, do a good job in internal management, comprehensively improve work efficiency, gradually improve departmental management level and service quality, build a United, harmonious and healthy working environment, and realize standardization, institutionalization and normalization of departmental management.

Second, the internal management:

1. Formulate and implement the detailed rules and implementation methods for the daily inspection of the front office, and realize the comprehensive and standardized operation of each post through clear quality standards and strict inspection system.

2. Strengthen the pre-control, on-site control and post-control of the quality of workplace work, pay attention to detailed services, pay attention to the needs of guests, pay attention to the feelings of guests, and ensure to provide "active, enthusiastic, accurate and rapid" services for guests.

3. Plan employees' career, gradually try out the post rotation of employees in the front desk, business center and switchboard area, enrich employees' work experience, increase employees' work skills, improve employees' interest in work, and build a compound talent with multiple skills.

4, improve all kinds of form records, data analysis, operating procedures and other work, so that accounts can be checked, evidence-based, rules-based.

5. Continue to collect and sort out customer files, provide intimate, personalized and customized services for guests, increase materials and provide guarantee.

6. In terms of energy saving and consumption reduction. Strengthen the maintenance of facilities and equipment to prolong the service life; The front desk saves the use of orders, registration forms, room cards, key bags, etc. If there are mistakes, use correction fluid first and then use it to reduce the waste caused by personal reasons; After 0: 00 pm, there is always a chance to close a switchboard to save energy; Business center can use waste paper instead of new paper, and can use express paper instead of copy paper.

7. Pay attention to safety awareness and implement the hotel safety rules and regulations and the relevant provisions of the public security department.

Third, foreign sales.

1 and 20__ year's door-to-door customer sales tasks shall be separately studied and formulated according to the actual completion in 20__ year and the internal and external market environment of the hotel.

2. Take the newly-added area of 17- 19 as a selling point to improve the personal occupancy rate of the hotel, make full use of the hotel sales policy to increase the intensity of selling houses, and ensure that the rights are not exceeded and offside.

3. Strengthen the outreach work to railway passenger transport offices, long-distance bus stations, taxi companies and other units, and strive to achieve the sales effect of win-win cooperation.

4. When serving the door-to-door guests, train the front desk staff to pay attention to the words and deeds of the guests, identify the identity of the guests and the nature of the hotel, choose the correct sales target, and flexibly use the sales language skills such as approach, selection, turning and borrowing to achieve the sales purpose.

5. Hold regular customer experience exchange analysis meetings in the front desk area to study customers' consumption psychological orientation and sales skills. At the same time, establish a sound assessment mechanism, rank according to performance every month, and analyze the reasons for improvement.

6, often organize the relevant personnel of the department to collect and understand the information of tourism, hotels and their corresponding industries, grasp the trend of their operation and reception services, and provide comprehensive, true and timely information for hotels in order to formulate marketing strategies and flexible promotion plans.

Fourth, staff training.

1. Establish the idea that "training is to give employees welfare", clarify the training objectives, formulate strict training systems and plans, and establish employee training files.

2, combined with the actual situation of each district, in view of the weak links in the work, targeted to carry out all kinds of service skills training, so that employees can master new technologies and methods in time, improve technical level and work efficiency, and adapt to the requirements of hotel work.

3. Pay attention to the training of ideological education such as professional ethics and safety precautions, establish the attitude of employees as masters, stimulate their work enthusiasm, improve their comprehensive quality, and enhance their sense of mission, responsibility and enterprise cohesion.

4. Always adhere to the long-term goal of our hotel, pay attention to the cultivation of advanced and reserved talents, prepare more and richer intellectual resources for the development of the hotel, promote the development of the hotel and improve its competitiveness.

5. Use training methods such as lectures, audio-visual, discussion, operation demonstration and case analysis to increase employees' interest in the training content, improve employees' understanding of the training content, facilitate employees to remember the training content and promote employees' internalization of the training content.

Verb (abbreviation of verb) saves energy and reduces consumption to create benefits.

1. Strengthen the management of water, electricity and gas in the dormitory.

It is necessary to strengthen publicity and education, infiltrate the concept of "advocating economy, opposing waste, opening up sources and reducing expenditure" into employees' minds, enhance employees' awareness of saving, and strengthen management in this regard. In terms of the use of water, electricity and air conditioning, we should open up according to the actual situation, strengthen supervision and inspection, put an end to the phenomenon of "long running water, ever-burning lamps and long air conditioning" and strengthen the management of employees' bathhouses. It is forbidden for outsiders to take a bath in the bathhouse and employees to wash clothes in the bathhouse.

2. Strengthen the management of hotel office supplies, clothing and labor insurance supplies.

We will refer to the previous relevant standards and regulations, re-organize and formulate the standards for the collection period and quantity of office supplies, clothing and labor insurance supplies in various departments according to the actual situation, improve the collection procedures, do a good job of billing as required, ensure that the accounts are consistent with the facts, and properly keep the warehouse items to prevent deterioration and damage.

3. Strengthen the management of vehicle boarding cards and telephones.

Establish a vehicle use system, implement a vehicle dispatching system, prohibit unauthorized use of vehicles and vehicle detention, strengthen vehicle fuel consumption, maintenance management and vehicle maintenance, ensure the safety of hotel-led vehicles and vehicles, and implement a strict management and registration system for boarding cards and long-distance calls to prevent private use.

Six, internal and external coordination, promote efficiency

The reception window of the general hotel is in contact, contact and coordinate with various functional departments and units of the society. This year, we will make use of the existing diplomatic resources, continue to strengthen ties with relevant departments, and create a good external development environment for the hotel's operation and development.

At the same time, according to the functions of the department, our department will pay attention to the connection and coordination of the work of all departments and offices in the store, coordinate and solve some affairs delayed by improper connection, supervise the implementation of various measures and decisions of the hotel, and prepare the minutes of monthly work meetings, so that the work of all departments in the hotel can be arranged every month and acted every day.

VII. Promotion of Guangming Brand

1. Improve the writing level and quality of documents and materials, complete the drafting, printing and sending of all kinds of documents and materials in the hotel in time, strengthen file management, establish a file management system, and properly keep the archived materials and documents without damage or loss.

2. Timely publicize and report the typical deeds of the hotel, increase the publicity of the hotel, vigorously publicize the advanced models emerging in the construction of three civilizations, and vigorously promote the hotel to establish a good external image of the hotel and improve its visibility.

In a word, in the new year, all the staff in the office will work hard for the development and take-off of the hotel with a new starting point, a new image and a new work style, under the correct leadership of the hotel and in close cooperation with various departments!

How to write the hotel's annual work plan (Part IV): Ocean Garden Hotel's 20__ year fire protection implementation plan;

I. Guiding ideology

We should fully understand the importance and necessity of hotel fire control work, conscientiously implement the policy of "prevention first, combining prevention with consumption", and handle the relationship between hotel fire control safety work and improving hotel service quality with a high sense of life responsibility for hotel property, guests and employees. Put fire safety on the department's important agenda, take necessary measures to ensure the implementation of hotel fire control work, and create a safe and meticulous environment for hotel guests and employees.

Second, the work measures

1, each department shall establish and improve the fire control organization, and clarify the responsibilities for fire control work;

2. Each department shall formulate annual fire control work plan and fire emergency evacuation plan;

3, according to the department work plan, fire training and education for employees;

4, check the hotel fire key parts, found hidden dangers immediately rectification, and make records;

5. Check and test the fire-fighting facilities, equipment and automatic fire-fighting system of the hotel together with the maintenance unit every year;

6. Require each volunteer firefighter to check the fire-fighting facilities, equipment and fire extinguishers in the department area at least twice a day, and make records and files;

7. Strengthen the training of fire monitoring personnel and system management.

Third, specific practices.

1, strengthen the leadership of fire safety work.

According to the focus of fire safety work, we should strengthen the leadership of hotel fire safety work and ensure the implementation of fire safety work. The hotel has established an organizational structure with the general manager of the hotel as the director, the manager of the industrial injury insurance department as the deputy director, and the directors and managers of all departments as the team leaders, with specific responsibilities. All members of the leadership team should be responsible for the hotel, have a high sense of professionalism and responsibility, carry out their duties, take strict precautions, do a good job in hotel fire safety, strive to eliminate all kinds of hidden dangers that affect hotel safety, and ensure the safety of hotel property, guests and all employees.

2, the implementation of fire safety system

In order to ensure the implementation of various fire control systems, we should do the following work this year.

(1) Seriously study the fire laws and regulations and the related spirit of hotel fire safety, formulate corresponding measures and clarify responsibilities.

Responsible person, timely check and summarize, and incorporate fire safety work into year-end work assessment;

(2) Use various forms and channels to educate employees on fire safety knowledge and strengthen fire prevention education;

(3) Carefully arrange the duty, and the obligatory firefighters should be conscientious and check the fire-fighting facilities and equipment in all areas of the wine every day. Strengthen the management of volunteer fire brigade;

(4) Regularly check all kinds of fire-fighting equipment and key parts, and report fire safety hazards in time;

(5) Employees of all departments must cut off the power supply before leaving their jobs or offices;

3, implement the policy of "prevention first, combining prevention with elimination"

The key to do a good job in hotel fire safety is to nip in the bud. Implement a fire safety management system that combines regular inspection with daily prevention. The volunteer firemen in this department should patrol and inspect all areas of the hotel every day to do a good job in fire prevention. Report important information in time, leaving no blind spots and loopholes.

4. Conduct a comprehensive fire inspection.

Every month, we should conduct a carpet search in every corner of the hotel to rectify hidden dangers in time. Especially the kitchen, power distribution room, water pump room, generator room, boiler room and other important parts of the hotel should be inspected regularly to eliminate hidden dangers. Hotel volunteer firefighters should attend the training according to the requirements of their superiors, especially those who play an important role in hotel fire control. Improve the safety work account information, that is, fire safety work plan, fire safety work meeting minutes, fire safety work inspection, fire safety work hidden danger rectification, fire safety work education content, fire safety work related documents and requirements, etc.

5. Launch a series of publicity and education activities of "1 19 Fire Day". 1 1.9 is the hotel fire publicity day and the hotel fire inspection day every year.

Step 6 sum up experience

Summarize the hotel fire safety work every month, accumulate experience, find out the gap, and constantly improve measures and working methods. Employees who have made outstanding achievements in fire control work should be praised or rewarded to promote the development of hotel fire safety work.

All departments are requested to carry out the above plans as required, conscientiously complete the fire control work and fire control account work of their own departments, and report the relevant fire control work and fire control account work plans to the administrative office and the security office for the record (in duplicate).

How to write the annual hotel work plan (Chapter 5) I. Guiding ideology

Focusing on hotel economic work, the theme of "training employees to be versatile" runs through. We should study hard and deeply understand the importance of today's training work to improve the overall quality of employees.

Second, the status quo of the hotel

At present, there is still a big gap between the service skills and service awareness of hotel employees and the standard of our four-star goal, which is mainly reflected in the lack of etiquette literacy of employees, weak customer service awareness and unfamiliar business of employees.

Three. Current goals and tasks

The 20-year staff training aims at hotel development and job demand, effectively improving employees' awareness of the importance of training, actively guiding employees to learn consciously, honing their skills, enhancing their self-confidence in participating in the reform in competitive positions, cultivating a high-quality staff with high service level and unique skills, and striving to become knowledge-based employees who are constantly learning and improving in the new period.

Fourth, the methods and contents of training.

Take each department as the basic training unit, implement the training principle of combining marketing service concept with skills, and organize the implementation of a multi-functional training method. It is planned to carry out targeted training from three aspects to continuously improve employees' job skills.

1. Professional skills training

(1) The brand-new ideas and ideas of management have become the urgent knowledge demand of hotel employees, including managers. Therefore, this year we are going to strengthen the professional knowledge training for managers, and organize regular training courses for hotel general managers, vice presidents or senior managers to improve management skills.

(2) reception, room service center, etc. They are all important windows for hotel quality service, and the lack of foreign language level in tourism is bound to have a vital impact on hotel management. Therefore, in order to improve the foreign language level of employees in the above departments, the hotel will launch English training courses in the near future. A concrete plan

① Time: It is planned to start school in February, with a period of 3 months, and two training courses are arranged every week (24 hours in total).

Objective: To improve the basic foreign language conversation ability of employees and reach the level of basic communication with foreign guests in foreign languages.

③ Object: All front office staff, housekeeping center staff and switchboard staff are required to attend. Employees in other positions are allowed to register voluntarily.

④ Assessment: During the training period, the personnel department will conduct uninterrupted assessment in the form of quizzes to examine the mastery of employees. After the training, the personnel department will conduct a major assessment, mainly an oral examination.

⑤ Reward and punishment mechanism: a. Incentive, giving salary promotion to employees with excellent test scores, b. Setting a certain English allowance, c. Giving priority to the selection of outstanding employees in that year; Punishment. Those who fail the examination will be given a make-up exam, and those who fail will consider delaying their promotion.