Front desk job responsibilities

The main function of the receptionist is to create a good atmosphere and quickly establish a good relationship of mutual assistance and trust with the guests entering the store.

The reception area at the front desk is the first contact place for guests to enter the company, so the first impression will often affect the service quality and professionalism of the company. Therefore, the beautician on duty and the reception at the front desk are the first and best media to create an atmosphere with the guests. So a series of simple actions, such as opening the door, greeting, answering, smiling, kind words, praising and sending water, will produce an unexpected harmonious atmosphere if you can do it with your heart.

1. Responsible for consulting and managing customer information.

Two: do a good job in telephone reservation and customer registration services.

2. Call the sales tracking service at any time.

Third, show the service quality of the company and the establishment of professional image.

The daily work focus of the front desk

First, before opening the store every day

1, clothing, capacity only:

(l) Uniforms shall be clean, tidy and free from wrinkles and stains.

(2) Wear employee badges correctly.

(3) hair should be combed neatly, long hair should be coiled up and hair should be neat and consistent. Short hair is done with hair gel and does not cover the face.

(4) There is no peculiar smell in the mouth.

(5) Keep smiling and full of energy.

2. Attend the morning meeting to understand the priorities and precautions announced by the manager that day.

3, do a good job of cleaning:

(l) Information desk: All forms should not be left idle on the desktop, and the desktop should be kept clean and tidy. Customer information cards should be placed in a fixed location for easy classification and use.

(2) Product showcase: Wipe the glass of the showcase and check the lighting of the showcase.

(3) Drawers: It is not enough to prepare all nursing cards and stationery, put them away in time and keep the drawers tidy.

(4) Audio rack: CDs should be placed on the CD rack, not idle on the CD player, so as to keep the audio equipment clean and dust-free.

4. Display of product cabinet:

(1) Bright lights can make members turn their eyes to the display case and pay more attention to the product image.

(2) The products on the display shelves should be suitable and beautiful. Products of the same brand should be displayed centrally, highlighting the brand image.

(3) The goods on display should be complete, so that members can improve their purchase choices and opportunities.

(4) The merchandise display should be placed where members can easily see and touch, so as to enhance their consumption interest.

(5) The product display cabinet should always keep the glass on the counter spotless, and the product itself should be wiped clean to maintain the hygiene and good image of the product.

(6) The projector lamp in the product display cabinet is consumable, so a light bulb should be kept at all times to prevent it from being replaced in time when it is damaged.

(7) Labels, posters and small billboards can be arranged around the display cabinet to attract members' attention and actively ask questions.

(8) The work of exhibition is mainly to attract members' attention and increase their interest in buying, but if there is a front desk staff to explain, it will definitely achieve better results.

(9) Clearly display the price and Chinese label of the product, so that members can know more about the efficacy and price of the product.

(10) The projector lamp in the showcase will generate high temperature, so the position of the product should be properly adjusted during the exhibition to avoid the high temperature affecting the product quality.

5. Preparation and cleaning of test products:

Put the sample on an easy-to-take display cabinet and cover it in time after use to avoid product deterioration caused by dust and bacterial pollution.

6, cashier preparation:

(1) Check whether the reserve fund and change are sufficient, and check whether the business income of the safe or savings office on the previous day has been counted and settled properly.

(2) Check whether the statements of the previous day are filled in correctly, and whether the statements and materials that should be returned or returned to the company today are ready.

(3) Whether the triplicate form and invoice at the front desk are ready.

(4) Whether the card swiping machine operates normally and whether the card swiping paper is replenished in time.

7, form check:

Tripartite form, member reservation form, beautician on duty form, beautician scheduling number form, business day report, member information.

Material card, slimming record card, breast enhancement record card, commodity record table displayed at the front desk, nursing card (use card, season card, half-year card, year card, promotion card) and various business seals.

8? Manual required for consultation:

Product manual, skin care manual, slimming manual, breast enhancement manual, etc. , and the charging standards for various services.

9. Inspection of various items during the promotion period:

Gifts, lottery boxes, promotional racks and various posters, promotional content manuals, experience coupons, vouchers, on-site

Layout quality and effect, music tape.

10, audio and music tape preparation:

(l) You can choose light music to improve your morale at the beginning of your business.

(2) The volume is fixed and cannot be changed too much at will.

1 1. The first beautician on duty is scheduled to start duty that day.

12, get ready, check your appearance again and start a busy day.

2. During business hours

1, front desk etiquette:

(1) store etiquette

A. keep smiling anytime, anywhere.

B. be familiar with standard terms of service and customer dialogue skills.

C. under no circumstances should you quarrel with customers.

D. When customers have misunderstandings, they should first admit the mistakes and then politely explain the reasons.

E. We should sincerely accept customers' complaints, listen modestly and make improvements.

F. don't cheat customers.

G. If the customer's lost property is found, it should be immediately handed over to the store manager, and the time and place of discovery should be explained so that the customer can announce and claim it.

Be patient with customers and speak in a gentle and friendly tone.

First, when serving customers, we should carefully ask customers' needs and always pay attention to customers' emotional reactions. This is necessary.

Give appropriate comfort.

J. always praise, respect and care about customers.

K. Provide timely and proactive product and company introductions, and sincerely answer guests' inquiries.

When dealing with customers, keep a proper distance, don't make false promises, don't make any promises, and don't be too casual.

Remember the names of members, so that customers will feel highly valued.

Noun (abbreviation of noun) should still be polite to customers who come in after or near closing time, and should not be driven away or impatient.

0. Customers are always important, so we should receive customers first, and then manufacturers.

Page (abbreviation of page) If there are any unresolved problems, you should immediately report to the supervisor for assistance.

Q. Waiting for the customer's posture: straighten your waist, keep a smile on your face, and don't lie prone on the table.

(2) Clothing instrument:

A. don't put on makeup in the workplace.

B. Don't wear heavy makeup or extravagant or exaggerated jewelry.

C. don't put on makeup or change clothes in the guest area.

D. don't eat spicy food during work hours, so as not to cause bad breath.

(3) Speech:

A. avoid using anti-meditation.

B use technical terms correctly, too much or too little is not good.

C. don't directly criticize the mistakes of members.

D. don't yell at the members.

E. don't argue with members.

F don't criticize customers, colleagues, bosses and companies in private.

G. there shall be no words or deeds that criticize the company or damage its reputation.

H. colleagues don't quarrel or abuse each other.

(4) Attitude:

A. don't slouch in the shop. Deadpan or indifferent.

B. don't harass customers or show contempt at will.

C. don't be impatient and don't drive away customers.

D. You can watch or peek at customers.

E. don't be indifferent to customers who just look at it and don't buy it.

(5) behavior:

A. don't stare at customers.

B. don't point fingers at customers.

C. Don't disturb colleagues who are receiving customers for personal reasons.

D. don't chat with others while receiving customers.

E. Don't eat at the same time when receiving customers (indecent attitude, slurred speech).

F. don't shop in the store.

G. don't laugh loudly in the shop.

H. Don't talk loudly, talk in groups or whisper in the store.

First, don't read books, newspapers or magazines in the shop.

J. don't listen to the walkman in the shop.

K. don't chew gum in the shop.

Long working hours, not allowed to leave at will.

Mi (short for meter) does not receive relatives and friends during working hours (if you want to visit, you can say hello first, but you can't just talk about private affairs. When the guests come, let relatives and friends wait first.

Don't make personal calls. If you call or answer the phone with the permission of the supervisor, make a long story short.

0. Don't lie down or pose indecent.

Page (abbreviation of page) Don't play music (such as non-music tapes or religious tapes and broadcasts) beyond the regulations. Q: Don't run fast in the store (except in an emergency).

Third, the time before work

1. Before closing time, settle the business expenses of the day, fill in the statements as required, and make the final turnover confirmation.

2. Store the operating expenses table in the safe, and the early shift personnel will submit it to the finance department the next day and check whether the drawer is locked.

3. Inventory the display cabinets and inventory products at the front desk, fill in the inventory table of products at the front desk that day and check them one by one.

4, fill in the shift book.

5. Turn off the product showcase, front desk lighting, water dispenser, air conditioner, stereo and other power supplies.

6, ready to leave, still need to pay attention to safety, close the door, end the day's work.

7. Pay special attention to your own safety on the way home.

Four, the front desk display and layout considerations

(l) Bright lighting can make members' eyes turn to the display, and deepen the impression that members pay attention to products.

(2) The products on the display stand should be properly displayed, emphasizing the beauty of the display. Products of the same brand should be displayed centrally, highlighting the brand image.

(3) The goods on display should be complete, which is convenient for members to make purchase choices, thus improving the purchase opportunities.

(4) The product display should be placed in a place that members can easily see and touch, so as to improve members' knowledge and understanding of products and promote their purchase demand and interest.

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