Practical work plan for clean year 1
In 20 years, with the strong support of the company leaders, I successfully completed my work. 20__ years have arrived, and I will continue to work hard on the basis of 20__ years. The following is my work plan for 20__ years:
1, the glass at the gate must be cleaned within two days 1 time to ensure that the handle is free of stains and the glass is free of floating dust; Wipe the glass curtain wall at least once every half month 1 time to ensure that the glass curtain wall is clean, free of stains and cobwebs.
2, cleaning the ground once a day, keep the ground clean, no stains, sewage, paper scraps; Keep the wall intact without obvious stains, cobwebs and floating dust.
3. Clean the front desk window every two days to ensure that there are no stains and floating dust on the glass.
4, the front desk and corridor bonsai, flowers and trees clean once a day, water once every three days, no dirt in the basin, flowers and trees without yellow.
Toilet:
Every day, it must be cleaned/kloc-0 times, and the paper towels in the trash can should be cleaned in time to ensure that the toilet walls, floors and urinals are clean without sundries, stagnant water and peculiar smell.
Tea room:
The drinking fountain and desktop should be kept clean and tidy, free of stains, scraps of paper and sundries.
Meeting room:
The floor, conference table, newspaper stand, desk and office chair must be cleaned 1 time. Due to the needs of the meeting, it should be cleaned at any time according to the requirements of the office to ensure the cleanliness of the meeting room.
General manager's office:
1, floor, table, chair, sofa, coffee table, telephone, etc. They are cleaned 1 time every day to ensure that the floor is clean and there is no floating dust on the chairs, tables and sofas.
2. Window glass, bookcases and exhibits shall be kept at least/kloc-0 times a day, and books and exhibits shall be kept in order and free from floating dust.
3. The bonsai, flowers and trees in the manager's office are cleaned once a day and watered once every three days. There is no dirt in the basin, flowers and trees are yellow and grow vigorously.
Office:
Sweep the ground once every morning to keep it clean and free of stains, sewage and paper scraps; Keep the wall intact, without obvious stains, cobwebs and floating dust; Collect office wastebasket garbage once a day.
Practical Clean Annual Work Plan Chapter II
Over the past year, under the unified leadership of the company and through the joint efforts of the employees of the department, we have completed all the tasks arranged by the company and been recognized by the company and colleagues.
Cleaning is only a business in the property service management industry, which embodies the clean image of the industry units and leaves the first impression on the owners and customers in the use of visual senses. As the saying goes, it is a psychological normal state that people are used to examining their health to look at the ground through the door and sit down and touch the bench. In the new year, we will continue to improve all work contents according to the company's management system.
First, clean standardization.
On the basis of last year, the work content was refined and the evaluation criteria were strict. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.
1, according to the standard training, in view of the actual situation of job rotation and more new employees, the class will talk about theory and do job demonstrations for training. The monitor is good at teaching by hand, mentoring workers, giving full play to the monitor's business skills and mobilizing the enthusiasm of skilled workers. In this way, students are easy to accept and master, which not only improves their skills, but also narrows the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); Rough first, then fine, one step in place, people walk things clearly (that is, once done thoroughly, people take away all the garbage, sundries and tools).
2, according to the standard, the responsibility to the people, sign the post responsibility book, let employees have a standard in mind, the daily work table is arranged in an orderly manner, and the operation is accurate.
3, according to the standard inspection, in the inspection work, don't go through the motions, put an end to a paste of two mixed, found the problem in time. Insisting on daily inspection is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the hygiene of the commercial street will win the satisfaction of the owners and customers.
Second, the implementation of management elements.
1, infrastructure management. Carefully check the facilities at ordinary times, and report for repair in time when problems are found;
2. Material management. The acquisition process and procedures are complete, the examination and approval system is strictly implemented, and funds are not wasted;
3. Working methods. Formulate work standards and processes for each position, constantly improve loopholes, ensure that employees are guided by correct working methods, and make all work under control;
4. Working environment, environmental protection measures and environmental sanitation. Ensure compliance with industry standards, accept the inspection of the company and all employees, and rectify the unqualified places;
5. Occupational health and safety management. Identify the potential risks of cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection during work to ensure service safety. Such as cleaning high-altitude glass, storing and using corrosive chemicals.
Third, strengthen human resource management, use good people, attach importance to training, distinguish rewards and punishments, and optimize resource combination.
L, different levels of training for employees, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve the overall quality of employees.
2. The management of cleaning staff must be strengthened again.
Chapter III Clean Annual Work Plan
With the sound of the horn of "National Garden City" in our city, the task of city appearance and environmental sanitation is heavy and arduous. Our bureau will actively respond to the call of the Municipal Party Committee, the Municipal Government and the Municipal Law Enforcement Bureau, take the Party's mass line education and practice activities as a powerful driving force to promote the current work, adhere to the urban management concept of giving priority to the environment, actively carry out comprehensive improvement of city appearance and environmental sanitation, further improve the urban living environment and enhance the city's taste. To this end, we put forward the following work plan for 20 _ _ _:
(1) Continue to consolidate the achievements.
In the new year, our bureau will further improve the inspection and assessment system, refine the inspection contents, quantify the inspection standards, innovate the inspection methods, improve the inspection effect, improve the long-term management mechanism, and strictly enforce the reward and punishment system. Constantly improve the assessment system of production, charging, environmental management, institutions and other work to achieve full coverage of assessment. We will continue to carry forward the fighting spirit of "being especially hard-working, dedicated, patient and fighting", consolidate the achievements of our city in creating "provincial health city", "provincial civilized city" and "provincial garden city", and make our contribution to striving for Excellence in "national garden city", "national health city", "national civilized city" and "provincial environmental protection model city".
(2) Intensify publicity and education.
Take effective measures to solve the cleaning problem from the source. With the help of the news media, let the radio have voices and newspapers have words. With the goal of building a national civilized and hygienic city and the theme of "Hygiene is my home, and hygiene depends on everyone", we will open up publicity columns, issue warm tips and publicize them with great fanfare, so that everyone can consciously develop good and civilized hygiene habits, maintain our beautiful home together, and solve the problem of littering from the source.
(3) Strengthen the management of production safety.
Further strengthen the management of production safety. Conscientiously implement the policy of "safety first, prevention first", hold regular safety production meetings every month, educate everyone to strictly abide by traffic laws and regulations, achieve civilized driving and safe production, and enhance the social responsibility and safety awareness of all drivers and operators. Establish and improve the safety production management system and continue to implement the safety production responsibility system.
(four) increase fees, and strive for the support of the government, finance and other departments.
In order to broaden the sources of health funds and consolidate the economic foundation of our bureau. On the one hand, we should change our work style, enhance our service awareness, strengthen publicity and communication, so that the public can deeply understand the necessity and importance of paying the municipal solid waste treatment fee, increase the collection of the municipal solid waste treatment fee, and ensure that the paid sanitation service fee should be fully collected. Strictly implement the preferential policies of the municipal party Committee and the municipal government on attracting investment and setting up industrial enterprises in the park; On the other hand, strive for government support to solve the housing problem of employees as soon as possible; Actively strive for the greatest support from finance, city investment and human society departments, and strive to solve the problem of formal staffing and full financial supply of sanitation; Gradually improve the wages and benefits of sanitation workers, and strive to improve the status quo of "it is difficult for people to recruit and stay".
(5) Strengthen the construction of sanitation facilities to ensure the sustainable development of sanitation.
20__ _ Plan: Buy 2.8 million yuan of sanitation equipment (hook-arm truck and hook-arm bucket), strive for 7 million yuan to build a large-scale transfer station (Chengdong New District 1 seat, Yu Wang Industrial Park 1 seat), and build a rest room (dormitory) for sanitation workers. Provide a strong backing for the sustainable and stable development of the Environmental Sanitation Bureau.
(six) steadily promote the marketization of sanitation operations.
Facing the new situation and new requirements, we will further deepen the market-oriented reform of sanitation. Integrate sanitation operation and market-oriented mechanism in an orderly manner to promote the level of sanitation management to a new level.
(seven) to strengthen the construction of clean government and legal system.
Strictly implement the working principle of "one post and two responsibilities, shared by the party and the government", open the procedures according to law, and simplify the procedures. Change the style of work, except four winds, resolutely put an end to uncivilized and dishonest phenomena, put power in the cage of the system, make fair and democratic decisions, and openly select and employ people.
(eight) to play the role of a bridge between workers, young women's organizations. Focusing on the center, serving the overall situation, emancipating the mind, innovating working methods, taking the initiative, giving full play to the role of group organizations as a bridge and rallying people's hearts, extensively carrying out various forms of activities beneficial to physical and mental health, and inspiring everyone to actively participate in the cause of sanitation.
(nine) do a good job in the declaration of sanitation projects. First, the application and approval of ADB loan foundation projects; Two, Wuhan city circle urban and rural sanitation integration project declaration; The third is to declare the national "Thirteenth Five-Year Plan" sanitation infrastructure construction project; The fourth is the declaration of other projects.
In 20__, we will take "cleaning the city and benefiting the people" as our responsibility, further enhance our sense of urgency and responsibility, clarify our working ideas, improve our work style, continue to carry forward the spirit of "three difficulties", and make new and greater contributions to comprehensively promoting the sound and rapid development of sanitation.
Chapter IV Annual Work Plan for Actual Cleaning
20__ year is a year in which opportunities and challenges coexist for the property cleaning department. The increase in the number of owners and the improvement of service requirements will inevitably bring new service quality and service requirements. According to the new actual requirements and expectations of the owners, the property cleaning department will continue to expand and try new business in the industry to find opportunities for the development of the department. Improve the service skill level and management level of the whole property cleaning team and expand the competitive advantage of this department in the whole property management. In 20__ _ years, besides doing our own work as always, and strengthening the concept of "service", we should also develop our working ideas. This year, our department should focus on the following aspects:
First, improve various management systems and form a supporting assessment and supervision mechanism.
In 20__ years, on the original basis, we revised and improved various management systems and established a systematic performance appraisal mechanism. Change the passive state of "people manage people" in the past, cultivate employees' self-discipline awareness and self-discipline, so as to move towards a benign track of "systems manage people and systems restrain people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. Adhering to the policy of "fixing people, posts, time, standards and tasks" in the work, taking effective measures for specific work, strengthening the management of operators and optimizing the personnel structure are more conducive to the future work.
Second, cultivate employees' observation ability, provide personalized services and build service brands.
With the development of the property industry, the business philosophy and service concept in the industry are constantly updated, and the expectations of owners are also rising. It is not enough to satisfy the host, but also to make the host unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking what guests think and being anxious about what guests are anxious about". Service personnel should pay attention to observation, guess the psychology of the guests, provide services as quickly as possible when the guests have not said their requirements, and send pillows as soon as they want to sleep, as we often say. Imagine the unforgettable service of the owner?
In daily work, the department will encourage training, collect and sort out, standardize the system and reward training, so that this will become the conscious action of employees and promote the improvement of overall service quality.
1. Encourage training: The department will list the cleaning staff who have excellent work performance and are praised by the company leaders as the backbone for training, so as to raise their service awareness and quality to a higher level, and strive for first-class service based on this position.
2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical examples of personalized services from front-line services, collect and collate them, and summarize them into files.
3. System standardization: the typical cases sorted out will be popularized and constantly supplemented and improved in practice, thus forming systematic and standardized data as a standard for measuring service quality and realizing the transition from fuzzy management to quantitative management.
4. Training reward: The sorted materials can be used as training materials, so that new employees can understand the work requirements and learning objectives from the beginning, and old employees can find gaps to make up for deficiencies and improve their understanding through comparison. For employees who have made outstanding achievements in their work, the department will commend and reward them in various forms, so that employees can form a good atmosphere of scrambling and making contributions.
The implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other brother departments and the full support of hotel leaders. I hope that when we look back on our work for 20 years next year, we will not only gain confidence, but also achieve fruitful results.
Chapter V Annual Work Plan for Actual Cleaning
In order to ensure the smooth development of _ _ cleaning work, combined with the actual situation of this building, aiming at the shortcomings existing in the work in 20__, the 20 1 annual work plan is formulated, which mainly includes the following aspects.
First, do a good job in employee recruitment to ensure the stability of the workforce.
According to the past facts, it is proved that employees who are introduced into cleaning work by employees have long working hours and high enthusiasm. However, the working hours of the recruited staff are relatively short, ranging from a few days to a month. According to the above experience, 20 1 should fully mobilize employees to introduce fellow villagers and neighborhoods, and strive to supplement cleaning staff. We should not only introduce new employees and new forces, but also retain old employees and old backbones. We should not only ensure the quality and quantity of daily work, but also take care of employees' emotions, rationally adjust and make overall arrangements for employees' work and rest, always care about employees' lives, let employees feel the warmth of home after work, and let employees complete their tasks with peace of mind.
Two, in-depth staff skills training, improve the professional quality of cleaning.
The new cleaning staff shall be trained in various rules and regulations formulated by the company, and the theoretical knowledge of cleaning shall be trained for different positions, so that employees can master the cleaning knowledge and meet the requirements of office cleaning. On the basis of theoretical knowledge training for cleaning staff, practical operation training is carried out in combination with the actual situation, focusing on the use and configuration of cleaning tools and materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific operating procedures.
Third, implement responsibility management, do a good job in daily cleaning, and Qi Xin will work together to overcome difficulties.
Strengthen employees' understanding of the inspection and assessment standards of the company's cleaning work, clarify employees' responsibility areas and cleaning tasks, establish employees' sense of responsibility, and enable employees to work hard and complete tasks according to standards.
The daily cleaning of the men's bathroom is a big problem at work. The difficulty is that the cleaning staff on each floor are mostly lesbians. At work, the men's bathroom is our blind spot, and the owner's complaint is mainly the replacement of toilet paper. In order to completely solve this problem and achieve the satisfaction of the owner, we will communicate with other departments of the property on 20 1, and use the inspection time of other professionals of the property to help replace the toilet paper (mainly on the third and fourth floors of the comprehensive building), which requires the coordination of the property office and the support of each team.
Fourth, strengthen safety publicity and enhance safety awareness.
The cleaning work is complex, the working environment is uncertain, and the safety hazards of the operation are correspondingly increased. Clean and safe operation has also become the top priority in our work. We will strengthen safety education and management, and train employees in safe operation and cleaning precautions.
Cleaning work is everywhere, and cleaning staff are everywhere. Therefore, after work, our cleaning staff should also shoulder the work of building voluntary security guards. Therefore, I should not only be safe in my job, but also understand other safety issues and be able to handle them. In 20 1 year, we will continue to actively participate in various safety trainings, especially the fire training organized by the Central Control Department, so that all employees can be familiar with the storage location of fire-fighting equipment, the use of simple fire-fighting equipment and the problems of fire hazards. Let employees know the importance of safety and nip all kinds of dangers in the bud.
Five, improve work efficiency, ready to accept temporary work.
On the basis of daily cleaning, it is necessary to cooperate with the property to do a good job of flood control in rainy season, mainly on the roof, and arrange staff to clean up the garbage and silt at the rain outlet from time to time to prevent the rain from silting up due to the blockage of the rain outlet. After winter, we will implement the plan of snow sweeping and ice shoveling, and do a good job of removing the peripheral snow and ice and indoor anti-skid. For the inspection and reception of major national holidays and leaders of other units at all levels, we should seize the time, grasp the progress and carry out relevant clean-up work in a surprise attack. 20 1 do a good job of land reclamation for ground decoration in advance. For the work arranged by Party A and the relevant leaders of the property, the quality and quantity shall be guaranteed without discount.
Six, rational use of resources, reduce work costs.
Strengthen warehouse management, inventory the materials and cleaning tools of the warehouse in the current month. Do a good job in reasonable deployment and standardize the lifting of materials. Repairing old tools (such as mop clips and dust pushers) will save unnecessary expenses for the company and strive to achieve the best results with the lowest expenses. In a word, we will serve the owner wholeheartedly in the work of 20 1 with the working principle of "long-term management, efficient implementation, self-discipline and self-motivation, and harmonious coexistence". Taking the owner as the center, taking the satisfaction of the owner as the purpose and adhering to the principle of "standardized service and people-oriented", our cleaning work has reached a new level and contributed to the company's performance of 20 1.