1. Take the urgent task assigned by the mayor as an excuse. (unreasonable)

Reason: On the one hand, it will make the vice mayor feel that it is difficult for Secretary Zhan to carry out the task, which will make the leaders feel frustrated that the orders are not carried out, and will doubt Secretary Zhan's work attitude and ability. On the other hand, I feel that Secretary Zhan can't balance the position of the mayor and the deputy mayor, which makes the mayor's task urgent and heavy. It doesn't matter what I do as the deputy mayor. There will be a feeling that the position is despised. Thirdly, it is reasonable for the superior to arrange orders, and the subordinate should carry them out unconditionally. Secretary Zhan's practice will make the deputy mayor feel that he has no authority, and the order will be rejected, making it impossible for him to step down and face the situation.

2. Accept the matters assigned by Vice Mayor Yang and complete them in the order of accepting the tasks. (unreasonable)

Reason: Since they accepted the task, the tasks assigned by the vice mayor and the mayor may have priority for Secretary Zhan, but for the vice mayor and the mayor, the tasks assigned by them are the most urgent and need to be solved immediately. Therefore, it is unreasonable to finish the work in order, and will be criticized by the deputy mayor for delaying.

3. After accepting the task, return to the office, report to the director of the office, consult with other secretaries, and others will complete the tasks assigned by Vice Mayor Yang. (reasonable)

Reason: On the one hand, I accepted the task of vice mayor and left a positive impression on the leaders. In addition, conveying the task of the vice mayor to other colleagues has also helped other colleagues win an opportunity to show their leadership skills, and other colleagues will be grateful. Be a good person on both sides, but make sure it is for colleagues who can complete the task, and explain the reasons to the deputy mayor when the task is almost completed.

Case study 3

1, Chu Meng told the guest: "Minister He is receiving an important guest, please wait a moment. (unreasonable)

Reason: this sentence will make the guest very uncomfortable, and it will not be an important guest if the guest thinks that I am stumped? This will give the guests a sense of loss and reduce their personal importance.

Just then, the telephone rang again. ChuMeng hurriedly pointed to the chair and answered the phone. (unreasonable)

Reason: Pointing at a chair to let a guest sit down is a condescending way and disrespectful to the guest. In addition, apologize to the guests before answering the phone and say, please sit down. Sorry, I need to answer the phone. At least show respect for the guests.

3. After answering the phone, Xiaoshi quickly sent a glass of water to the guests and talked with them to ease their emotions (unreasonable).

Reason: When guests arrive, they should be polite and need to bring water to make tea immediately.

Case study 4

1 and 10 minutes later, he got up and served tea to the guests (unreasonable).

Reason: If the guest has just arrived, he should stop what he is doing and lead the guest to sit down, and immediately pour water to make tea (you can also ask the guest about his hobbies, coffee, green tea, etc. If the matter at hand is urgent, he should apologize to the guest, get the guest's permission and accept it afterwards.

2. Call the department the guest is looking for, get up at the desk and say goodbye to the guest, and see him out of the office (unreasonable).

Reason: send the guests to the department they are looking for and help them make introductions.

Case study 5

You can tell the customer directly on the phone, sorry, it's urgent here. Do you think I can call you back later? We'll discuss it in detail then. A moment, please. Put the phone down when you get permission.

Then he said to the guests who didn't make an appointment, please wait a moment This guest has made an appointment before. Can you wait a few minutes? Excuse me. Settled this appointment. Entertain another person without an appointment.

Case study 6

1, he handed the business card to the lady present in one hand and then to the man. (unreasonable)

Reason: You can hand the business card counterclockwise or clockwise according to the seating, and you need to hand the business card with both hands.

Xiao Li took back his business cards one by one, and didn't have time to look at them carefully. Just as the waiter was serving, Xiao Li put his business card on the table. (unreasonable)

Reason: When you receive a business card, you should hand it over with both hands and carefully read the names and alumni on the business card. It is best to read the name and look at the alumni and say, nice to meet you. As a sign of respect. In addition, after receiving the business card, put it in your pocket, and don't put it anywhere to show respect for people.

Case study 7

1, what's Xiao Gan's problem?

Reason: I didn't understand the meaning of President Li in time. These things involve the specific world, and it is better for both sides to communicate on their own. Of course, you can also know the meaning of President Li in detail first.

2. What should Xiao Gan do more appropriately?

Reason: You can ask Mr. Li: I will tell Mr. Zhang what you mean. How much do you think is appropriate? Our manager Zhang doesn't know if there are any other plans for tomorrow. I'll call you back when Manager Zhang comes back.

Or take the initiative to refuse: President Li, this is an emotional problem between your old classmate and your tutor. Please call Manager Zhang directly to communicate with you. I don't want manager Zhang to blame me for neglecting this matter. Please forgive me!

These are some of my own views, I hope to help you. You can watch Professor Daikin's lecture on business etiquette, which is helpful to you! !