Self-summary is an individual's self-summary at a certain stage, which can improve our written expression ability, so we should prepare a self-summary well. So do you really know how to write a self-summary? The following is my self-summary (6 selected articles), which is for reference only and I hope it will help you.
After the month of self-summary probation 1 20xx, the new employees of our company officially started their probation career, with a probation period of one year. I transferred the organizational relationship to xx branch and was told to assign it to xx branch. Over the past year, I have experienced the positions of new employee training, lobby manager, high cabinet teller and account manager. Now that the internship expires, I want to submit the internship summary to the organization.
On the one hand, I hope that by summing up, I can think about what I have learned in my past work and devote myself to introspection; On the other hand, I hope that the organization will affirm the positive part of my work and criticize and guide my shortcomings. The first is the work summary. After I went to xx Branch, because I didn't have a teller number for a while, I was arranged by Director Lin to practice in the class and was guided by the lobby. I just started working, and I feel that my work is sacred. At that time, my brain was very nervous and my movements were extremely unskilled. Fortunately, the master is helpful and the customer understands. Before the new employee training, he has been able to go to the counter skillfully. Followed by new employee training.
The training of new employees includes psychological counseling, etiquette learning, xx introduction, team training, skills training and many other aspects. Semi-militarized training is usually used for training. The training of new employees lasted for half a month. Although the time was short, after this time, I had a new understanding of theory, skills and teamwork ability. After training, I returned to the outlet and first served as the lobby manager of xx. During the training, the teacher introduced the culture of "winning in the lobby", and I realized that the lobby manager is a very important position in xx Bank. I think the first quality of the lobby manager must be responsibility. So the responsibility lies in the word "first".
The lobby manager needs to send greetings first, understand customer needs first, serve customers first, and launch marketing first. After guiding customers to the counter, the lobby manager needs to assist the counter staff in preparing materials and marketing products. Sometimes customers quarrel loudly, and the lobby manager needs to respond first and take necessary measures to appease the customers. The lobby manager is also responsible for the maintenance of ATM machines, so he needs skilled skills and patient service. To be an excellent teller, you need to have at least three abilities: smiling service ability, skilled skills and teamwork ability. Smile and patience are the basis of winning customers, proficiency is the promotion, and teamwork is the guarantee.
Account manager position. In my opinion, the account manager is the loan officer of xx Bank, the financial planner of the customer and the right-hand man of the branch president. I have the honor to study credit business with Mr. Xia. Credit business deals with risks, which requires credit personnel to have a strong sense of risk. Credit business is the most important source of operating profit for xx Bank, which requires credit personnel to have good pricing ability and customer maintenance ability. This requires the account manager to have solid credit knowledge, well-informed financial information and a strong sense of risk control. The account manager also needs to work under the arrangement and support of the director of the outlet to promote the development of the outlet business with good ability.
In the sub-branch, I am also the security officer of the sub-branch, assisting xx Bank to maintain various security matters of the sub-branch. Network security is the foundation of all work. Maintaining network security is responsible for customers, employees and themselves, which can be described as a small position and heavy responsibility. Fortunately, the safety work of our xx branch is progressing in an orderly manner, and we are striving to build a "three-oriented, three-standard" network and strive for advanced safety work. After a year's internship, I have a deeper understanding of the business and development of xx Bank. First of all, the development of xx Bank and the overall economic development complement each other.
The economic situation has improved, the wealth of customers has increased, and the development foundation of various businesses of our bank has become more solid, which has promoted the development of xx business; Conversely, our service level has been enhanced, and our ability to support the level of economic development has been enhanced, which can also promote the development of industries and serve economic development. Secondly, the development of xx Bank must benefit from the improvement of the quality of its own employees. Having a strong staff is the pillar of the development of xx Bank.
Teamwork and execution are the guarantee of excellent employees of xx Bank. Third, we need to have a heart dedicated to xx line and serving customers. Xx Bank can provide a good platform for young people to study, struggle and create. This is a big stage.
The probation period turns positive and self-summarizes. Time flies, time passes, and the two-month probation period ends in an instant. Looking back on the past two months, I am still glad that I chose xx Hotel. From August 25th to xx, I worked as a clerk in the engineering department. I have never been exposed to this position. With the care of leaders and the help of colleagues, I gradually began to master some basic knowledge and work skills of this position.
In the past, I may never have realized that "carefulness" is so important to my work and life, but under the guidance of director Chen, I learned a story. The name of this story is "How much is a water cup". Next, I want to share this story with you.
How much does a plastic cup weigh? 13g. But it is such a trivial matter that Air France has spared no effort in energy conservation and emission reduction:13g has been reduced to 9. 5 grams. These three. The subtle "slimming" of 5 grams was later extended to all Air France flights. For aircraft with huge fuel consumption, a water cup is reduced by 3. The weight of 5 grams seems insignificant. However, in the eyes of managers, the role of small water cups should not be underestimated-according to the calculation of Air France experts, the company can reduce the emission of 20 tons of carbon dioxide by carefully slimming the water cups in one year. The details show the manager's shrewdness and foresight. It can be seen that we really can't ignore such an important link as details! Therefore, no matter what job you are engaged in, the details are important, but a good attitude and thinking are also essential. Simply put, "mentality determines the situation, thinking determines the way out, and details determine success or failure."
Looking back on the work during the probation period, I deeply feel the thinness of individual strength and the strength of collective strength. Thanks to the concern of leaders and the help of colleagues, I can't carry out my work without them. People can't know everything, and it doesn't matter if they don't, but anyone who has graduated from a university can learn as long as he is willing to learn and do it. I think I am a person who is willing to learn and willing to learn. I am not a person who likes to change jobs frequently, so I think I have adapted to my present job since I became a member of xx, so I hope to stay in xx Hotel and work hard for xx and myself. At the same time, the company has a learning atmosphere, and I think I will grow up soon.
Self-summary 3 I made progress in our company in 20XX, and three months have passed before I knew it. I have adapted to the atmosphere of the company and have a relative understanding of my sales work. As a Bijie student, I have learned a lot in this short probation period:
First, obey management and do things with your heart.
No rules, no Fiona Fang. This is especially important at school. If you want to be an excellent employee, you must unconditionally abide by the company's rules and regulations, from punching in on time every day to all kinds of activities and development directions organized by the company. And work hard in their own jobs, work hard, and humbly ask old employees for questions they don't understand.
Second, improve professional skills and improve the relationship with colleagues.
In order to get better development in the company, you must improve your professional skills. At present, you have a necessary understanding of your work, but you can't easily deal with some sales problems, and your work experience needs to be improved. You also need to continue to learn to improve your knowledge level and business potential, and strengthen the potential of analyzing and solving practical problems; And strengthen the improvement of interpersonal relationships and do a good job of colleagues, in order to better play the team spirit and not delay the team.
Third, clear objectives and do a good job.
As a newcomer, the first three years are a critical period for growth. Doing a good job planning and defining goals is an important strategy to ensure that you will increase your weight in the future workplace competition. At present, what I need to do most is to base myself on my existing position, strive for progress steadily and seek development.
In the sales position, we can't ignore the correlation, and strive to be fully familiar with the company's relevant management processes within half a year. On the premise of daily work, pay attention to accumulate industry information and master the details of the company's operation. In order to achieve this goal, we can broaden our knowledge and skills by selling books, and prepare for the next medium-term career goal of entering management.
At the end of the probation period, I implore the leader to approve my employment application. I will always maintain an optimistic and focused attitude in my work and life in order to achieve my goals, reflect my value and grow together with the company.
Time passed quickly, and the three-month probation period arrived in a blink of an eye. In the season of bloom, I was honored to step into a thriving and vibrant company-Guangzhou South China Road and Bridge Industry Co., Ltd., and become an ordinary member of the South China toll trunk line. I am grateful to South China Road and Bridge Industry Co., Ltd. for giving me the opportunity to work. You have continued my dream of spreading my wings.
I remember that when I first entered this company, I had to be trained. During the training period, I have military training, theoretical courses and the next internship. The internship is at Xinzhou Station. As soon as I entered the pavilion, I saw my senior at work. I thought at that time: If I work so hard to keep my job, I will do well at ordinary times, and I will learn these operations as soon as possible.
I always hand out my card at the entrance. If there is no special event, I feel very easy to operate and I will not be nervous. At that time, the supervisor was watching my operation and explaining it to me from time to time. He also said that there are fewer emergencies when issuing cards at the entrance, and the incidents when charging at the exit are more complicated than those when issuing cards at the entrance. How to deal with special situations such as overtime car, administrative car, official car, Yuetong card, bad card and lost card, and be familiar with those operations.
Almost a week later, I went to the Huangpu toll station again, but it was not the same toll station as when I was internship, and I was a little panicked when I saw my colleagues who were not very familiar with me. On the first day, I followed my sister in the military police driveway. I remember that there was a lot of traffic that day and I felt a little nervous. I'm afraid of accidentally hitting a police car. Later, with my sister's drum power, I began to learn to send cards, only to find that I was not so unfamiliar. It took me almost a month to start charging for issuing cards. After that, I recharged myself every day, but I was a little nervous after driving too much. There are several times when I met a Yuetong card without entrance information. After asking for the driver's entrance information, I will report it to the monitoring room and wait for the instructions from the monitoring supervisor. It will take a long time. At this time, the driver will be impatient and I will start to be nervous. But under the guidance of the supervisor, I also correctly completed the operation of paper coupons or bad cards. This situation is often encountered. Later, when I met such a situation, I wouldn't be nervous because of the driver's urging, because nervousness would only make me more prone to make mistakes, and then I would get used to it.
With the passage of time, I have accumulated a lot of experience in encountering special circumstances, both at the entrance and at the exit. But I am more and more interested in this job, and I can solve any special situation by myself, so I am more and more confident in doing this job well.
Today, I have been working in the toll booth for almost three months. With the care and guidance of my superiors and colleagues, I gradually became familiar with the business of toll stations. I will learn from the good side and try to get good grades without dragging down my colleagues and superiors. I am very grateful to the company for giving me the opportunity and trusting me. I take this opportunity to apply for confirmation from the company. I hope that the company can accept my work attitude, ability and performance, and at the same time constantly encourage me to make progress and improve myself in my future work.
Self-summary of probation period 5 Looking back on the work of 20xx probation period, I feel deeply that time flies and I have been working in xx property for several months unconsciously. In my opinion, these months are both short and long. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.
Looking back, it seems that just yesterday, I applied for the customer service position of xx Property, and now I have changed from an ignorant student to a member of xx who shoulders important work responsibilities, from a stranger to a person who is familiar with customer service work.
Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise there will be many mistakes and dereliction of duty in your work. The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while making a good reception record, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all the work should be carried out according to the standards.
The following are the main contents of my work in the past few months:
1. Archive and manage the owner's files as required, and track and update the changes in time.
2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form.
3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys.
4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback.
5, accept all aspects of information, including the owner, decoration units, real estate, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.
6. Data input and file arrangement. For property documents and relevant meeting minutes, carefully input and print, make forms and documents according to the needs of each department, and draft reports.
In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of property leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In xx Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, be anxious about the customers' needs and always smile, because I represent not only my personal image, but also the image of the property.
In these months of work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in xx, I understand that the details can't be neglected and sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.
Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously approved by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.
I became a probationary employee of the company on xx, xx, XX, and it has been nearly three months now. During these three months, I learned a lot of practical management experience and new construction methods, which enriched my business knowledge, mainly due to the training of leaders and the enthusiastic help of colleagues. In this short period of more than two months, I have adapted to the current working environment and gradually entered the working state. After understanding the company's system and workflow foundation, we will gradually carry out specific work. Let's summarize the work scenes in the past three months.
First, after learning from the old colleagues of xxxx project, I understand that as a basic requirement in the industry, I should be responsible for all kinds of background work of this project and cooperate with engineers to do all the work well.
Second, assist the engineer to complete the declaration and specific verification of the change negotiation, so that I can further understand the project negotiation visa, the recipient's work and payment method. The company's complete control system not only ensures the accuracy of the changed engineering quantity, but also effectively controls the cost, which provides a detailed basis for the later settlement.
Third, cooperate with the project manager to complete the work arranged by the company and the project, collect and sort out the documents of all relevant units that have business relations with the xxxx waterfront project, avoid wrangling and safeguard the group interests of the company.
Four. Timely convey all kinds of notices and activity arrangements of the group and the company, urge and assist engineers to arrange all work matters reasonably and successfully complete all engineering tasks.
The above is my experience during my work. I sincerely thank the company for giving me the opportunity to try it out. In the whole work process, I think I am more serious, responsible and careful in my job, and I have a strong sense of responsibility and self-motivation; I can learn new knowledge and skills to improve my overall quality and pay attention to my development and improvement. But there are also many shortcomings and deficiencies, and there are still some problems and gaps compared with the company's requirements and expectations; Lack of foresight and creativity in work; The specific experience is not very rich, and we need to continue to learn, improve and improve in the future work.
To this end, I especially apply to the company for a qualified assessment based on my work ability, attitude and performance, so that I can become a regular employee. In the future, I will still be modest and prudent, devote myself to my work with full enthusiasm, create value for the company and look forward to a perfect future with the company!
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