Since the civil service examination began in Xiamen in 2000, the author, as an examiner, has experienced dozens of recruitment interviews for civil servants and institutions. It should be said that the quality of candidates who entered the interview after written examination is good, but their performance in the interview is different, and some even differ greatly. There are many reasons, such as nervousness, inadequate preparation, lack of interview experience and skills, failure to play normally and so on. Although they have something in their bellies, they cannot express it. In the end, they had to watch others win, and all their efforts were in vain. As an examiner, I sometimes feel sorry for some candidates. If these candidates can master the basics and skills of the interview in advance, their chances of winning will increase by half. So, here I will exchange some interview basics, precautions and skills with you.

When interviewing civil servants, each examiner has an Interview Scoring Form, which is divided into seven parts, namely: gfd, resilience and personality stability, responsibility and dedication, organization and coordination, language expression, comprehensive analytical thinking and theoretical literacy policy level, with a total score of 100.

1. Manners and instruments (8 points) have a perfect score of 8 points, and the scoring standard is excellent 7-8 points, good 5-6 points, general 3-4 points, and poor 0-2 points. Inspection point: 1, instrument; 2. Self-cultivation; 3. etiquette.

1, instrument. Civil servants, institutions and other government personnel generally wear simple, simple and solemn clothes. Of course, it does not rule out that they have personal characteristics and are good-looking and pleasing to the eye. However, candidates had better wear clothes with high safety factor, which can win the unanimous feeling of most examiners. Generally speaking, most of the candidates who take the exam now are young candidates, so we mainly introduce the characteristics of young people.

1 male candidate. Mainly concise, generous and solemn. In spring and summer, you can wear dark pants, dark leather shoes, light-colored shirts and short hair (if the hair is long, comb it neatly, don't let it be messy). The color of the clothes is mainly solid color, and you can also bring some inconspicuous dark stripes. Also, remember not to bring any ornaments to be cool, especially conspicuous parts such as neck and hands. In autumn and winter, we mainly wear formal clothes or coats, ties, shirts (with reasonable colors) and leather shoes. Of course, sweaters can also be worn according to personal characteristics, but formal clothes are the mainstay, and it is best not to wear casual and overly sporty clothes. (For example)

Two female candidates. There are many kinds of clothes for girls, but on the whole, they are simple, generous and plain. You can wear skirts in spring and summer, such as skirts with T-shirts and shirts, but skirts should not be too short, and it is best to cover your knees a little, because most examiners are older and more conservative. The color is also as pure as possible and as simple as possible. In autumn and winter, if it is cold in the north, try not to wear bloated clothes. It is best not to wear down jackets. You can wear thermal underwear and a sweater coat. Generally, rooms have heating, so it won't be cold. It's easier in the south. You can wear skirts and boots. Another girl likes to bring some accessories, but not too much, not too little but exquisite, such as better necklaces, bracelets, brooches, headdresses and so on. Some girls will wear suspenders to interview in summer, which is not appropriate. After all, the interview occasion is quite serious. Once, an examiner and an official next to me saw it and said to me, "Come to the interview in pajamas."

2, self-cultivation. Self-cultivation, literally, should be the product of sublimation of knowledge and experience, and people with good self-cultivation are better. Self-restraint is something that is difficult to express in words and objective things, and it is more of a comprehensive impression, which is often called "temperament". This is difficult to improve in a short time, but it can be reflected in manners, words and self-confidence.

3. etiquette. The whole interview process is very short, and it can be seen that there are not many etiquette details, mainly including several key points. One is to enter and leave the examination room. Especially when you enter the examination room, because when you leave the examination room, the examiner's score is generally very good and will not be changed, but you should also pay attention. Generally, the door should be opened and closed when entering the examination room, and the movements and sounds should be light. If you have something in your hand after you come in (you'd better not bring it), you'd better put it by the door, not on your chair or on the floor next to it. The second is to talk to the examiner. After a short time, I closed the door, put my things away, then went to the table, bowed to the examiner and said, "Hello examiner, * *". I won't say much about the rest, then stand up straight and look at the examiner with a smile (usually the examiner sits in the middle of the table where the candidates interview). At this time, the examiner will say "please sit down" to you, and you can sit down by saying thank you. After you sit down, you will see the interview paper immediately. According to my observation, 99% of the candidates will buy time and peek at the exam questions immediately. Strictly speaking, it's not a peek, because you can watch it at this time, but what I want to say here is that it's best not to watch it, because after you sit down, the examiner will briefly introduce the discipline and regulations of the exam, especially the time, so after you sit down, you should sit up, put your hands on the table, or visually watch the examiner, so that others can see that you are paying attention to him. Of course, you should also listen carefully. So, don't be greedy in these tens of seconds. People can't be absent-minded. In fact, using this time, you can't think of anything, which will leave a bad impression on the examiner: disrespect for the examiner, rudeness and dishonesty.

After you sit down, the examiner will usually say, "Congratulations on successfully passing the written test and attending today's interview. Let me read the discipline and regulations of the examination room. " At present, you have a test question, you have 15 minutes to answer it, and you have 5 minutes to think (in fact, the total time is 15 minutes). When thinking, you can write the answers on the draft paper next to you. * * * There are three questions that can be answered out of order, but to explain the question number, you should say that you have finished answering ... "When you finish, you will start counting. Actually, there is plenty of time. Few people can use up 15 minutes, unless they are very talkative and speak well. Otherwise, talking too much will cause the examiner's disgust. The trick is to make full use of five minutes of thinking time and try to write down the main points of the answer (never on the test paper, but on the draft paper) and play later. You still have ten minutes to answer three questions, which is enough. Generally speaking, the answer time of a question is best controlled in 2 minutes. Answer briefly and get to the point. Don't gild the lily This is a schedule. After the answer, if there is still time, the examiner will generally ask if there is anything to add. This is very important. In fact, the examiner is concerned about the part you answered earlier. Even if you add more, he may not listen again. At this time, most of them have already started to score. Therefore, the most suitable way for candidates is to pretend to browse the questions carefully after the examiner has finished speaking, and the time should be controlled within half a minute, preferably 10. The examiner will let you leave the examination room. Remember, when you leave, don't take anything from the table. You can naturally say: thank you, examiner!

Two, the theoretical literacy and policy level of 20 points, the standard is excellent 18-20, good 15- 17, and the difference is 0-8. Observation point: 1, Marxist principle 2, practical application ability 3, principle and flexibility.

The principle of Marxism is actually to examine the political sensitivity of candidates and their concern for state affairs and the party's policies. Not to mention practical application ability, principle and flexibility.

For example, what is your understanding of the concept of encouraging people to actively consume, stimulating domestic demand and promoting economic development, as well as traditional concepts such as "frugality" and "hard work and simplicity"?

Test points: theoretical literacy, policy level, comprehensive analysis ability and practical application ability.

Key points: 1. I think these two views are not contradictory, and each has its own reasons;

2. The former said that encouraging people to actively consume is a kind of rational consumption, not a luxury waste contrary to "diligence and thrift" and "hard work and simplicity". Then we can explain why we should actively consume and stimulate economic growth from the perspective of economics; It should also be noted that we should not blindly consume and cause unnecessary waste.

The latter refers to the glorious tradition of the Chinese nation and should be carried forward. Quote the most popular "eight honors and eight disgraces" to illustrate the meaning. Again, this is a saving. Cite the "conservation-oriented society" and "conservation-oriented government" advocated by the state to illustrate.

In a word, the correct consumption concept is rational consumption, which will make the economy develop healthily, but we should also avoid extravagance and waste, practise economy and protect resources and environment.

Answer skills: generally speaking, for a topic with two viewpoints, you should first explain whether the relationship between the two viewpoints is contradictory or complementary, in short, there will be some connection; Secondly, explain the meaning of the two viewpoints respectively; Finally, summarize and explain your position and correct views on these two viewpoints. This is a test of your comprehensive analysis ability.

The national policies such as "economical society", "economical government" and "eight honors and eight disgraces" are quoted twice in the title, which is very helpful for examiners to score and is a bright spot. First, it shows that you have strong practical application ability; Second, it shows that your policy level is high and your theoretical literacy is good.

Generally, if you can answer this question, you will get 17- 18. Judging from the scores of many times, most candidates are in the middle of 13- 15, because most candidates are prepared, but they are not rich in social experience, so they have few opportunities to express themselves and can't answer well. Only those who have been teachers and often write written materials can answer well.

Third, the comprehensive analytical thinking ability of 20 points is excellent 18-20, good 15- 17, 9- 14, with a difference of 0-8. Four key points of observation: rigor, organization and integrity.

For example, when you finish a job, you think that the way required by the leader is not the best, and you have a better way. What would you do?

Test center: thinking ability; Interpersonal communication and coordination skills; Ability to solve practical problems

You have three minutes to answer, and I'll wait. First of all, we must respect the way leaders work. After all, the leader is the person in charge and superior of this work, and he has more experience in dealing with problems than himself. Secondly, if there is a better way, you can communicate with the leaders and put forward your own opinions to them in a more appropriate way; Finally, if the leader goes his own way, as a subordinate, he should consciously obey, complete the work in the way of leadership, and keep the government orders unblocked.

The answer upstairs is very good, and this answer can give a good score.

Add a point: if the leadership style violates the principle, we must refuse to oppose it; If the leader is opinionated, he should report to the superior leader.

Key points: 1. The principle book will respect and obey the work arrangement of the leader, and at the same time find opportunities to express their ideas in a negotiated tone in private to see if the leader can change his mind.

2. If the leader doesn't adopt my suggestion, I will finish the work seriously according to the requirements of the leader.

3, there is a situation, if the leadership style violates the principle, should refuse to oppose; If the leader is opinionated, he should report to the superior leader.

Answer skills: this kind of topic is practical experience. People with work experience have advantages, but they also have to look at people. Some people have nothing to do with themselves, so when answering such questions, we should proceed from the overall situation and try to think of ourselves as a perfect person, not to think about whether we can do it in our own reality. For example, the third point is that few people can report to their superiors, but exams are different from real work.

This topic covers a wide range, mainly examining candidates' interpersonal communication and coordination skills and their ability to solve practical problems. As a civil servant, what you need most is how to get along with others and be a man in advance. This requires strong communication and coordination skills, and you will have a good relationship with colleagues and leaders in your usual work. A good relationship can make things smooth, so the examiner pays great attention to this. When answering questions, the wording should be euphemistic and low-key For example, in answering the main point, "privately find opportunities to express your thoughts in a consultative tone and see if the leaders can change their minds." Among them, keywords such as "private consultation, tactfulness and look" all show that you are a modest, cautious and calm person; Secondly, examine the rigor, organization and integrity of candidates' thinking and analytical ability. Rigidity and completeness are to list all the situations of the problem as far as possible. Most of the topics are to explain two opposing views. For example, on this issue, what to do if the leaders disagree, what to do if they agree, and what to do, all kinds of situations should be considered. As for organization, it is to see whether the logic is clear when answering questions, whether the views are clear, and whether the views are elaborated one by one, without repetition or confusion.

Fourth, the total score of language expression ability 14. Key points: accurate, concise, fluent and vivid are13-141-128-1000-7.

1, accuracy. The accuracy of language includes two aspects. First, pronunciation, so I won't say much about this, that is to say, speak Mandarin well. Even if you can't speak Mandarin well, you should make others understand. Really not good. It doesn't matter if you slow down. There are no typos, idioms upside down, grammatical errors, etc. The second is the accuracy of expression. In other words, can you express your meaning? Don't talk for a long time, others can't understand what you are saying. In normal life, we often have another mantra, "this, that, that is to say" and so on, which should be avoided.

2. Concise. This is also easy to understand. The interview time is limited. Unless you have strong language skills and rich and attractive content, examiners are generally unwilling to listen to you. They've heard it so many times that they won't be interested. So when expressing, you must remember to pick the main points. Generally speaking, you should explain your point of view first, and then help explain a little to make it easier for people to understand. For example, it's too late today, so I'll give it another day. )

3. fluency. This is also crucial. It's best not to pause too long when expressing your meaning. The trick is to slow down your speech and take this time to think. After expressing an idea, pause for a moment. Mastering speed and pause is the key.

4. Vivid. Maybe people are good at bragging and have a good sense of humor in daily life, but it is not easy to express this ability in the interview process. Because of the increasingly strict discipline in the examination room, examiners and candidates are generally not allowed to talk after the interview, which can't make the atmosphere lively. Vividness here refers to the ways and means of meaning expression, whether we can bring our thoughts into life with vivid tone and appropriate words, including the tone of pronunciation, which should be heavy and light, cadence and cadence, but not too exaggerated, and we can't experience it ourselves like reciting. The taboo is that you can't keep a speed and tone from beginning to end, and the examiner will fall asleep.

Verb (abbreviation of verb) Key points of organizational coordination ability test 14: organizational ability, coordination ability, cooperation ability and communication ability standard13-11-128-/kloc-.

This point should be very self-explanatory, that is, to examine your cooperation, communication and coordination ability with leaders, colleagues, subordinates and customers, as well as the organization ability of activities. For example.

Question: If you are the vice president of the company, the new manager in charge of the marketing department is very innovative, and the sales volume has soared in the first three months. However, there are contradictions between him and the deputy manager who has worked in the marketing department for a long time, and there is a tendency to intensify. The assistant manager is also quite skilled in business. What should you do? Main test purposes: organization and coordination ability

Structurally assign tasks, rationally adjust resources, effectively coordinate organizational and interpersonal relationships, and control group activities.

Scoring reference: ① Determine the causes of contradictions through the understanding of the parties or others.

(2) If it is a business conflict, it is necessary to check whether the division of powers and responsibilities is reasonable, whether the rules and regulations are sound, and whether the working ideas are consistent, and encourage two people to reach an agreed working opinion for the same work goal, so as to objectively form an open, orderly and creative environment.

(3) If it is a private contradiction, it is necessary to clarify the interest relationship, meet the reasonable interests and future requirements of all parties as much as possible, and resolve the obstacles that may cause the contradiction between the two.

(4) If it is personality or other irreconcilable factors, according to the needs of work, choose the most suitable person to stay in the post, equip with the right deputy, and arrange another person to a more suitable post.

Topic analysis: first of all, don't be nervous when you encounter such a topic. Don't think too complicated, just think of it as mediating contradictions, just like adults see children fighting and quarreling. What should they do?

One is to ask why. Only by asking the reason of the real contradiction can we solve the problem from the root.

Second, in fact, we also examine the analytical ability. Only by analyzing the problems can we talk about the solutions. So this kind of topic is more difficult.

Therefore, in the second step, we should tell all the possible causes of contradictions and propose solutions. There are only two kinds of contradictions in the unit, one is business and the other is personal reasons. Generally speaking, the business is easier to handle, and there may be problems with the system and division of labor. Just change it. If it is an individual, it is more difficult. It involves personal character, cultivation, morality, interests and so on. For example, this problem is probably because the assistant manager is jealous of the new manager's ability, and he is also very strong in business. He may think that he will be promoted, but suddenly a "Cheng" is not convinced; If it is true that two people are very capable, as the saying goes, "One mountain can't accommodate two tigers", which is very common. We should rearrange our work according to our personal characteristics and give full play to our personal abilities instead of internal friction. The last possibility is that they can only separate, as the answer says, if mediation can't improve their contradictions.

Generally, the topic of organization and coordination in an examination. If you want to answer these questions well, you should usually find some items to make up and practice. In particular, organizing activities should generally follow the following steps: proposing and starting the design, evaluating the implementation, controlling the completion and closing.

For example, the leader asked you to plan a large-scale job fair for fresh graduates. How did you arrange it? Time is pressing, so I can only pick the main points.

I. Suggestions and startup. This is the earliest step to organize an activity. Why do you want to organize this activity? What are the economic and social benefits of the activity?

Second, design and evaluation. Write a plan for this activity, including the arrangement of time, place and personnel. For example, the transfer of personnel, the determination of recruitment companies, and the contact between relevant departments and public security, fire protection and advertising companies. , hold a coordination meeting, determine the division of labor and related responsible persons and processes, etc. , and then evaluate and modify the arrangement of the whole activity.

Third, implementation and control. Execution means that the whole activity begins to enter the actual operation stage, that is, the venue layout on the day of the job fair or even the day before can be regarded as the content of execution. If the whole plan is careful and meticulous, the activities will be carried out in an orderly way until the end. But as the saying goes, unexpected things will happen in every activity, and the influence of internal and external factors will have a fatal impact on the whole activity. Therefore, control is very important. It is necessary to control the accidents of activities, such as the weather, crowds and chaos. It is necessary to consider possible emergencies in advance and formulate emergency measures. If an incident occurs, it is necessary to come up with an emergency plan and solve it in time.

Fourth, finish and finish. Do what you start and finish, don't put your tail between your legs. The more relaxed you are at the end, the more likely things will happen, so stick to it and be serious. Especially after the activity, we should summarize it in time, take out the results of the activity and report to the leaders. One is to reassure the leaders, and the other is to let the leaders know that your efforts are effective. Finally, I want to sum up the shortcomings of the activity so as to improve it in the future.

About 3-5 minutes.

Sense of responsibility and enterprising spirit of intransitive verbs: honesty and responsibility, self-confidence and enterprising standard13-141-128-100-7 There are two main points in this exam:

First, examine your sense of responsibility for your work, treat the tasks of leading organizations, your own responsibilities, and even go beyond your own responsibilities, such as helping your colleagues' work. And whether you can have a high sense of responsibility, self-confidence and initiative to complete the task and do a good job are all inspection contents; The second is to examine your own honesty. Everyone likes honest people and is easy to get along with. This will be explained later.

For example, what do you think you should do if you make mistakes in your work and cause economic losses to our company?

A: 1. My original intention is to work hard for the company. If economic losses are caused, I think the first problem is to find ways to make up or recover the economic losses. If I am unable to be responsible, I hope the unit can help solve it;

This is a question of responsibility. Distinguish between responsibility and duty. If it is my responsibility, I am willing to be punished. If it is someone else's fault in a team I am in charge of, I can't gloat. As a team, I need to help each other finish the work, comfort my colleagues, help them find out the reasons and sum up their experience.

Summing up the experience and lessons, it is impossible for a person not to make mistakes all his life. It is important to learn from your own or others' mistakes and avoid making similar mistakes in future work. Review your own working methods and analyze whether the depth and intensity of the problem are not enough, leading to avoidable mistakes. ,

Before analyzing this problem, let me insert a little truth about honesty and responsibility. A doctor once said that there are only two kinds of people in the world. A person lives in defending himself all his life. Such people always pass the buck to themselves and often say "I think". He doesn't know his shortcomings and won't make progress. The other kind of people can only say "I was wrong", take responsibility and dare to admit their mistakes. This kind of person is very powerful and will definitely make a difference. I hope that in our life, we will talk less about "I thought" and more about "I was wrong". If you don't believe me, more than 90% people will always say "I thought" instead of "I was wrong" when things go wrong.

Don't think that your view on this kind of topic is wrong, because it is a hypothesis. You assumed that you were wrong before you came in, but in fact you didn't do it, so you can't excuse yourself and pass the buck. It is normal to make mistakes at work. To err is human. Of course, don't make low-level fatal mistakes, so when you answer this question, you should focus on showing your sense of responsibility and honesty. First of all, we should follow the principle of solving problems when they appear, so the first point of the answer is to show the attitude of recovering losses, which is a responsible performance; Second, taking responsibility is conducive to unity. When something goes wrong, the leaders are most worried about the loss and the impact on the unit, especially the unity. Therefore, it is necessary to explain why the problem occurs, how to solve it, and how to prevent and avoid it in the future, instead of blaming colleagues who have made mistakes too much. The third is to show an enterprising and honest attitude. Admitting mistakes only means honesty and responsibility, summing up experience and lessons is an enterprising performance, and the company will give you another chance.

Seven: adaptability and personality stability 10 score: adaptability, sensitivity, creativity and personality stability standard 9- 10 7-8 5-6 0-4.

It's not hard to understand. Generally speaking, the test is how to calmly deal with the change of the situation and successfully complete the task when the situation changes during the task execution.

Question 5: If the president of a famous foreign company comes to your company to discuss cooperation projects, you, as the competent vice president, have made nervous preparations for the negotiation process. But half an hour before the negotiation, you learned that your technical translator had an accident on the way to the negotiation and the relevant technical materials were lost. At this point, the foreign president has been present, and you can't miss this rare opportunity at all. What should you do?

The main purpose of the test is to test the examinee's ability to solve problems calmly, flexibly and effectively through the handling of on-site emergencies.

① Agility and emotional stability in dealing with things;

② Rationality, thoroughness and effectiveness in handling emergencies. Reference time: 3 ~ 4 minutes

Scoring reference: ① Report the translation to the general manager urgently, and please send relevant personnel to deal with the rescue work immediately.

(2) Find other alternative translation negotiations. If you can't find a candidate at the moment, if time permits, you can temporarily arrange foreign presidents to visit, reschedule the negotiations, and leave yourself time to make simple preparations.

If all the above methods fail, you should try your best to introduce the situation at the negotiating table and leave a good impression on the foreign party. Stimulate their desire to continue cooperation. And after the foreign party leaves, it will convey the relevant information and your opinions to the past as soon as possible, so as to facilitate the opportunity to negotiate again.

④ Besides the above methods, other feasible solutions.

Comments: Those who have work experience will have an advantage, because they often meet at work. To answer this question, we should grasp the following principles:

1, whether this matter is within the scope of their functions and powers, if not, immediately report to the superior leader for guidance.

If the leader can give advice, do it; If you don't have it, or if you don't give it clearly, you must think clearly and take emergency measures in time. The key is to grasp the key point of the problem. For example, the key point of this problem is that the translation is gone and the information is lost. If the translator is gone, this kind of thing may be prepared at ordinary times, because temporary translators can be hired now (charged by the hour), so this problem is not big. The point is that the information is lost. If possible, arrange for someone to prepare another copy. Of course, it may not be complete, but it's better than nothing.

3. When the president of the other party comes, tell the emergency truthfully, sincerely apologize to the other party and tell him your emergency. I hope the other party can give you a chance to continue the negotiation if conditions permit. If the information is incomplete, ask the other party to give you another chance.

Others can take some activities that the other party is interested in to enhance emotional communication with the other party, such as giving gifts. It's best to know each other's family situation, and if you have a daughter, send a corresponding gift. Of course, there must be a suitable opportunity.

"As a deputy, what would you do if there was a conflict between the principal and his subordinates?"

This kind of topic is a test of communication, coordination and responsibility. It should be elaborated from the following aspects.

First of all, briefly explain the responsibilities of the deputy, which can be summarized as: keeping a good position, keeping a good responsibility, being good at communication and being tolerant. What this topic needs is to maintain a good sense of responsibility and good communication. Because of the contradiction between master and slave, it leads to discord and affects the unity of the unit. As a deputy of the unit, it should also have the responsibility to solve it.

Secondly, explain the methods to deal with contradictions. To solve the problem, we must first understand the situation. If the contradiction is not big, the two sides can solve it by themselves, and there is no need to adjust it, otherwise it will make things even bigger and useless; If the contradiction is sharp, we should listen to the opinions of both sides, understand the actual situation and analyze the root of the contradiction, then talk to both sides separately, sincerely help them analyze the contradiction, and point out the seriousness of the negative impact caused by the contradiction between leaders and subordinates. If it is because of work, there is even less need to hurt the feelings of colleagues. If it is personal, we should put personal interests aside, focus on the overall situation and carry forward the spirit of collectivism, and should not put personal contradictions aside.

Finally, the ideological work of both sides is done well, so let them talk alone, admit their own shortcomings and resolve conflicts.

In fact, I am just an examiner, and my answering level may not be as good as your candidates. You practice a lot. I'm just familiar with the examination room.

As for "self-introduction", the format should be similar, which is nothing more than introducing your academic resume, work resume, training resume, personal characteristics, your life goals and direction of struggle. The latter should not be exaggerated, but practical. Be careful not to be suspected of revealing your identity. Once reminded by the examiner, your score will be much lower.