Beauty salon year-end summary 1
The long and passionate 20 years are over. With the enthusiasm and surge of work, we have experienced a year of baptism and let us grow up gradually.
20_ We have gained a lot, and we have all tasted sadness, laughter and crying. Maturity is accumulated little by little. Success and failure are constantly stimulating us, and how many experiences have become real textbooks.
Looking ahead, although we can't predict and imagine, we should sum up everything in the past.
Over the past year, under the corporate philosophy led by the company, under the spur of Mr. Wang, with my belief and persistence, we have pushed our team to the peak again and again, and I have learned a lot from the experience.
The company adheres to the corporate philosophy of "the first-class consulting management company in the beauty industry", which makes us invincible and stand at the top of the beauty industry in Shenyang. This is the pride of Xueya and the pride of every employee.
Summing up the work in the past year, I did my duty as a store manager, and the whole team made me understand a lot.
The first thing to say is that all the staff in the beauty salon have given me great help. I think the cooperation between the manager, consultant, beautician and me is impeccable. The reason why I can complete all the service and performance indicators issued by the leaders is inseparable from leading our team. As the manager, I pay tribute to all the staff of the beauty salon.
Snowbud's success is not accidental. Every link, every step and every detail determines our success or failure. Every member of it plays his own role, from the front desk to the active and enthusiastic service of beauticians and consultants. Logic is so natural and exquisite. This is my experience as a store manager. We have done a lot of good work, and this is just the tip of the iceberg. What I said is not specific and comprehensive enough. There are many more, such as our logistics support, visiting customers, and launching different types of cards in different seasons to meet different levels of customer groups. These are our advantages and magic weapons to win. As long as we make good use of it and give full play to it, success is inevitable. We are passionate, energetic and wolf-like. Creating brilliance is not a dream, but a question of thinking and not thinking.
After a year's hard work, I work every day, and when I realize the summary, there are only these trivial things, but the details determine success or failure. After summing up, in addition to persistent work, I only appreciate Shaina's spirit in my mind, so I work, work and work without regrets. ...
Beauty salon year-end summary II
First, the daily work content:
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9: 30 10: 00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems:
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice:
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
Matters needing attention
1, your understanding of the position and work 2, what did you do specifically?
3. How did you work hard and what things did you solve with your brain? Even if it's nothing, write something difficult. How did you solve it through hard work?
4. What abilities or knowledge do you need to improve in your future work?
5. The superior likes people who take the initiative to work. You should make all the preparations in your work, that is, the preparations in advance are as follows for your reference:
Summary is a comprehensive and systematic overall evaluation and analysis of the situation over a period of time, and analysis of achievements, shortcomings and experiences. Summary is a kind of applied writing, which is a rational thinking about the work that has been done.
Basic requirements of summary
1. Summary must have an overview and a description of the situation, some simple and some detailed.
2. Achievements and shortcomings. This is the main content of the summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they are manifested in and how they are produced should be clearly written.
3. Lessons learned. In order to facilitate the future work, we must analyze, study and summarize the previous work experience and lessons to form theoretical knowledge.
Summarize the precautions:
1. We must seek truth from facts, the achievements are basically not exaggerated, and the shortcomings are basically not narrowed. This is the basis of analysis and learning lessons.
2. Clear organization. This sentence is fluent and easy to understand.
3. Be detailed and appropriate. There are important things and minor things, so when you write, you should highlight the key points. The problems in the summary should be divided into primary and secondary, detailed.
Beauty salon year-end summary 3
Looking back on 20 19, it was a year of sowing hope and harvesting fruitful results. Under the correct guidance of superior leaders, with the joint efforts of all departments of the company and with the joint efforts of all colleagues, we have made considerable achievements.
As a beauty salon manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand the information of the industry, to understand the customer's psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work.
First of all, do a good job of cleaning every day to create a comfortable environment for customers;
Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
Facing the work next year, I feel a great responsibility. We should keep a clear head at all times, manage Tomb-Sweeping Day's work ideas well, and focus on the following aspects:
1. Strengthen daily management, especially the management of basic work;
2. Increase the training of employees internally, and comprehensively improve the overall quality of employees;
3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, get rid of discordant notes, give full play to the enthusiasm of employees, and gradually become a beautiful team.
Beauty salon year-end summary 4
20 19 We gained a lot, and we tasted sadness, laughter and crying. Maturity is accumulated little by little. Success and failure are constantly stimulating us, and how many experiences have become real textbooks.
Looking ahead, although we can't predict and imagine, we should sum up everything in the past.
Over the past year, under the corporate philosophy of the company's top management, under the supervision of the leaders of the hospital, with our faith and persistence, we have repeatedly hit the limit and let our team reach the peak. I have also learned a lot from the experience.
Based on the corporate philosophy of "enterprise quality wins the world", the company makes us invincible and stand at the top of the beauty industry. This is the pride of our company and every employee.
Summarizing the work in the past year, I can honestly say that I have no bright spots, and the whole team has made me understand a lot.
First of all, I want to talk about the company's configuration of the leading bodies of various stores. I think the iron triangle combination of dean, assistant and consultant is impeccable. The reason why we can complete all the services and performance indicators issued by the company is inseparable from the leadership team. As a grass-roots employee, I pay tribute to the leaders who have paid.
The success of _ is not accidental. Every link, every step and every detail determines our success or failure. Every member of it plays his own role. The logic is so natural and subtle, from the guide to guide customers into the store, to the enthusiastic service of employees, to the tracking of leading cadres and to the success of sales. This is my experience as a participant. We have done a lot of good work, and this is just the tip of the iceberg. What I said is not specific and comprehensive enough. There are many more, such as our logistics support, visiting customers, and launching different types of cards in different seasons to meet different levels of customer groups. These are our advantages and magic weapons to win. As long as we make good use of it and give full play to it, success is inevitable. We are passionate, energetic and wolf-like. Creating brilliance is not a dream, but a question of thinking and not thinking.
Beauty salon year-end summary 5
Looking back on _ year, the first half of the year was still busy. In July, I began to join _ x, a big family, a new city, a new boss, a new partner and new customers. Everything is new, so I started a new job.
I have worked in the beauty industry for nearly ten years. I feel very experienced, but I am still a little overwhelmed by new things, which also makes me realize that people need to constantly sum up to make progress and learn to add value.
In the first month (July) when I came to _ x, I did two activities in the store, and I was not familiar with everything in the store. Hurriedly finished Mr. Hu's micro-carving activities, and then began to busy with Austin's activities. A month later, my performance was good and my confidence doubled.
In August, I think it was also at this time that I started to work on the internal situation of the store and at the same time do activities to expand customers. The overall effect is not ideal. The situation in the shop started to give me a headache, and everything was in a mess. I began to realize that this is a big project that can't be rushed. I have to calm down and sort out my thoughts, which requires great patience and endurance. The performance is super unsatisfactory.
In September, one of the consultants was unable to work due to pregnancy, and Chai Jie began to help as a consultant in the store. I didn't feel very comfortable at first, but with the growth of my performance, Sister Chai helped me share a lot, and gradually I felt less pressure. Her courage inspired all the staff. The new customers of beautiful angel card came to the store one after another, which improved the performance of the store a lot and made me deeply understand the importance of new customers.
On June+10, 5438, Chai Jie went to Shandong to introduce a weight loss project, which was a trial stage in the middle and late stage. At the same time, she also cooperates with Ping An Insurance and China Merchants Bank to attract new guests. Many people came safely, and the transaction rate was not high, but there were still some transactions, which made our employees have a certain insurance awareness. Few people came to the store from China Merchants Bank, and the 11 th holiday was a bit long. This month's performance was average. There is another unfortunate thing that makes me hate celebrity poop. I don't think it's worthy of being called star poop. Disgusting and irresponsible. I couldn't figure it out at that time. Did I do something wrong? If I hadn't ordered the goods, this wouldn't have happened, but I know that I am the person in charge of this store and I will bear whatever the reason is.
165438+ 10 This month, the number of customers who lost weight increased one after another, and the store suddenly became lively. Under the leadership of Sister Chai, employees' sales awareness has been enhanced, and the cooperation between employees is also very tacit. The number of people who tried to invite Niu Cuixia to the meeting.
65438+February, the meeting of Niu _ was not very ideal. I thought Dr. Niu was a very infectious person, but that's all. The events at the meeting also led to several unsuccessful customers. Therefore, this meeting is our first micro-sculpture beauty party, which is not ideal, but at least it is an education for customers and it is convenient for us to order in the future. I participated in the year-end forum of Haomu with Sister Chai, which made me suddenly realize the shortcomings in my work. I don't know when I started thinking clearly, and I don't even know what I should do. I seem to have a natural state of mind. I realize that I have a problem, but I also know that I am not the only one who has a problem. I can't accept it at once, and even complain. I really want to escape to a place that no one thought of. But I know that I don't belong to myself anymore, and I can't do things by my temper, so I have been suffering for 2 days, trying to adjust myself, and finally I can face my work with a normal heart. I want to make a good plan, and then I want to plan the work arrangement for _ year.
Summary: Since I came to _ x, I feel that I have bid farewell to my past life. No friends were seen at the party, and all the chats in the chat group were blocked. I don't remember how long I haven't seen a movie, had morning tea or crossed the street, and the group activities have gradually disappeared from me. My life is only work. The happiest thing every month is that my husband comes to see me for two days and has ribs to eat; I am very grateful to my husband for his support in my work. Every time you come to see me, I sleep at home until I get off work. I'm so touched!
I once thought I was going to be a "housekeeper" or a "women's director". I keep telling my employees every day that I'm worried about which employee is in a bad mood again, which employee complains and complains, which employee is not doing well in hygiene, which employee is acting unfairly ... I'm also wondering why I'm not a saint. Many things are not handled beautifully enough, which also gives employees some opinions. I often hear what the former manager said, and everyone will feel a little uncomfortable, but I don't want to pay attention to it. Everyone has her bright spots. I just want to pay attention to how to improve myself and how to carry out my work better.
I am mainly too principled and inflexible, which leads to improper handling of employees' problems, impatience, directness and thoughtlessness. Sometimes it is also influenced by emotions, which leads to slow progress in work. It is necessary to strengthen overall planning and planning work. Learn more about management and sales.
Here, what I want to thank most from the bottom of my heart is the trust and guidance given by my boss, the understanding given by every employee, and the support of my aunt for my work. It is inevitable that there will be friction when getting along with people. After all, they are all girls, and they are still young. After all, we live together day and night ... with more understanding, more care, more tolerance and more humility, we will be happier and more harmonious! I hope that in the new year, with the joint efforts of all of us, _ x can become the standard of a five-star beauty and health club, so as to reap the harvest that every member of us pursues.
Articles related to personal year-end summary and evaluation of beauty salons:
★ 3 Personal year-end summary of selected beauty salons
★ 5 essays on the latest personal annual work summary of beauticians.
★ 5 short articles summarizing the personal work of beauticians.
★ Personal Annual Work Summary of Beauty Salon Manager in 2020
★ Model essay on year-end summary of beauty salon employees in 2020
★ 2020 beauty salon year-end summary of the latest model essay
★ Beauty salon personal work summary and plan template
★ Model essay on personal work summary at the front desk of beauty salon
★ Model essay on beauty salon work summary in 2020
★ The beautician's annual work summary is 4 minutes.