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How to effectively manage employees in pedicure shops?
In the management of pedicure shops, the most common problem is that middle-level cadres lack management experience, which leads to the situation that although their professional skills are excellent, they cannot convince the public. Careful exploration, this is related to the special personnel composition of pedicure shops. Most pedicure shops are female members, with a feminine and masculine cultural atmosphere, the advantages of gentle and meticulous service, and the disadvantages of employees' attaching importance to feelings, sensibility and rationality. Therefore, how to effectively manage employees, arouse their enthusiasm and form a United working atmosphere has become a compulsory course for middle managers. Not long ago, in one of my clients, a middle-level manager told me something she encountered in her management work: their pedicure shop strengthened discipline and standardized management, stipulating that employees would be fined five yuan each time they were late. Because the supervisor is new and lacks management experience, someone is late for the first time. Because everyone has a good relationship on weekdays, he can't erase his face, so he turns a blind eye. Unexpectedly, a month later, employees began to be late for various reasons. Anyway, the supervisor caught a unlucky guy as an example. As a result, the employees were unconvinced and made trouble on the grounds that everyone was late and why they only punished me. Everyone sympathized with the employees who were punished, including the first employee who was late and was not punished. Because of the fine for being late, the whole pedicure shop became lifeless and full of complaints. The experience of this supervisor tells people who do pedicure management that they should never think that they can be careless in trivial matters. Management is no small matter. If you naively think that the system represents the boss, everyone is working, and managers should stand with employees, then any system will become useless. And the result of neglect and irresponsibility is to lose your job. The career of managers is based on the implementation of the system. Without discipline and system, the value and authority of managers will cease to exist. As a manager, there are only two things to do: set an example and maintain the system. Of course, to be an excellent manager, you need to know management methods and communication skills. It is impossible for a manager to confuse his behavior and mentality with ordinary employees, and it is impossible to gain employees' recognition of authority by sacrificing the system to safeguard human feelings. In fact, many middle-level managers in pedicure shops do just that. When they have to implement the system, the usual sentence is: no way, this is stipulated by the company. This kind of wording and attitude gives employees an excuse to sympathize when they make mistakes, and also pulls themselves from management positions to employees. But in fact you still have to perform management functions. Under the premise of getting rid of responsibility, you set yourself management obstacles.