First, the meaning of telemarketing process and words:
1, telemarketing process: the process of controlling the order of telephone communication content, guiding customers to think according to our intentions, and finally reaching sales. Namely. When and what questions to ask? .
2. Speech: the skills and art of speech. Put it in a popular way? How to ask and answer? .
Second, the process of telemarketing:
1, introduce your organization and you;
2. explain the intention of calling;
3. Communicate and capture customer demand information;
4. The benefits that products can bring to customers;
5. Answer questions and eliminate objections;
6. Stimulate desire and capture trading information;
7. Decisive trading;
8. Confirm customer information and say goodbye politely.
Third, telemarketing words:
As an expression form of audio language, telephone not only conveys information, but also an emotion, so we are required to have not only rich knowledge, but also charm and keen sense of smell to convey feelings in order to do this job well.
How to introduce yourself?
Hello! I am a health consultant of XXX, XXX organization, responding to the country? Harmony, health and universal sharing? Call on our middle-aged and elderly friends who have contributed to national construction to give away "XXXX" health magazine for free. Please tell us your detailed address and postal code, and we will send it for you within two days. Please check it, thank you!
How do you know my phone number?
A, we randomly selected it online.
B, it was introduced by your friend.
3, free gifts, and this kind of good thing?
What is there to doubt? Just tell me the address and wait for the health magazine. You won't lose anything, you will only gain more health knowledge.
4. I can't read and I'm often away from home, so I won't send it?
That's not important. You can ask your family or neighbors to keep it for you. You can ask them to read it to you when you are free. I think the health knowledge inside will be of great help to you and your family.
5. The customer did not receive the magazine:
The mailing speed of printed matter is slower than other items. Let's check the address and see if there is any mistake. Please read it carefully after receiving it. This book is of great guiding significance to a healthy life. If you need help, please contact the home phone number in time.
6. The customer received the magazine:
What articles are you interested in after reading, and what knowledge in magazines is helpful to your health, so as to understand the health status of customers and find the demand points.
7. How to capture demand information: God gave us a mouth and two ears. Listen more and talk less, ask questions appropriately and listen carefully.
A, interested in articles in the special issue;
B, what kind of drugs are being taken;
C.what's wrong with your health?
D, whether to pay attention to health care; ;
E. whether there are obvious changes in the body in the near future;
F, good appetite;
G, rest well;
H, whether the stool is normal;
First, the family's economic situation;
J, whether the children live together.
8. How to recommend products?
According to the customer's statement, judge the customer's current physical problems, analyze the problems, and put forward constructive conditioning plans, so that customers feel that you are an expert and have a sense of trust, thus accepting the products recommended by you. This plan and product can relieve the pain of customers and let them gradually embark on the road of healthy life.
9. How to obtain transaction information:
A. bargaining or asking for a discount;
B, ask if there are any gifts;
C, care about product quality and origin;
D, care about product composition and effect;
E, care about after-sales service.
10, I am in good health now, why should I take health care products?
It is an indisputable fact that with the growth of age, physical function will gradually weaken; As the saying goes: illness comes like a mountain, get rid of it like reeling. Actually, it's only half right It's just that the process of physical function weakening is slow and not easy to detect, which is what we often call sub-health state. When accumulated to a certain extent, large lesions will appear, and it will be troublesome to treat them at that time. Therefore, prevention in advance is both economical and effective, and the body will not suffer. Why not?
1 1. The price of your products is too high?
A, products bring health, which is difficult to measure by price. The greatest happiness in life is a healthy life, not a simple survival. If you lose your health, how much money is useless.
B, it looks a little expensive at first glance. As the saying goes, cheap goods are not good, and good goods are not cheap. High quality and good price are the best products; Moreover, our products are equivalent to only XX yuan per day, and it is actually not expensive to calculate the detailed account, not to mention buying X cycles and enjoying the price of the member's home or VIP.
12. Why didn't such a good product be sold in the hospital?
The situation is that the US Food and Drug Administration has strict management regulations on drugs, health care products and functional foods. As safe and effective products for relieving diseases, health care products and functional foods can be purchased freely in pharmacies and health care products stores without going to the hospital, which not only protects the rights and interests of customers, but also saves costs, and also eliminates the trouble of waiting for registration, which is for the benefit of the general public.
13, I shot it for a while, but it didn't work?
How do you know it doesn't work? In fact, some effects are imperceptible in themselves and can only be detected by precision instruments; However, if you understand it carefully, some symptoms of the body will change subtly (to be guided); In addition, individuals with different functions have different absorption and sensitivity to products. For example, two people caught a cold at the same time and took the same dose of cold medicine. One person is well, and the other person doesn't feel any influence. This can only be said that there are differences among individuals, not that there are problems with drugs.
B. It takes time to emphasize the methods of taking and precautions, and the treatment of chronic diseases should not be rushed. For customers who take it for a long time, put forward solutions according to their personal situation, such as combining with other products, the effect will be better, and some diet recipes can be provided as an aid.
14. If it doesn't work, can I return it?
Try the packaged products. If it doesn't work after taking them, you can return them. The genuine products are unopened and expire within six months. Other products are based on the physical condition of customers. If the effect is not obvious after taking it for one or two cycles, we will organize experts to consult your situation and come up with practical solutions according to the situation. If it is really a case (because the apparent efficiency of any product will not be 100%), the remaining unopened products can be refunded.
15, how can ordinary food cure diseases?
China dietotherapy originated in China for more than 5,000 years, and the homology of medicine and food has long been recognized by the general public. Many folk remedies and secret recipes are made from some common foods, but many intractable diseases have been cured. Can't food cure diseases? In fact, the essence of traditional Chinese medicine lies in compatibility and dosage. It works together through the interaction of different components and dose control. I don't suppose you have any doubts?
16. What if there is no money?
Money is a thing outside the body. Life or death, you can't take it away. As the saying goes, there is no end to health. If you don't have money, try to get treatment quickly, because you can cure the disease with a little money now. If you don't care now, you will have to go to the hospital. At that time, you will spend a lot of money. Moreover, the hospital will not accept you if you have no money, and it is difficult to treat yourself by dragging yourself into a serious illness. It will bring a lot of trouble to your family. As for the treatment result, it is difficult to determine. Think it over.
17. For customers who are about to run out:
Tell the customer to continue taking it, or adjust the dosage to consolidate the effect according to the situation; Can also be combined with the customer's own situation, timely launch other products; Our company will reward our more recognized customers by suggestive recommendation to express our gratitude.
18, why doesn't your product have a little blue hat?
Because of national regulations, newly developed products can only be declared as little blue hat products after human experiments. Our product has passed the experiment and is in the approval stage, so it should be approved soon. Before the examination and approval, the state allows us to produce and sell functional foods first, and they all meet GMP standards. Besides, we have applied for a national patent, so you don't have to worry about it, just take it.
19. Why didn't your product pass QS certification?
QS is a food quality and safety certification. Our products are produced according to the national GMP standards for drugs and health products. GMP standard is very strict, which is higher than and covers QS standard, so it is safer. Please feel free to take it.
20. Why is the active ingredient content of your product lower than others?