First, the first clock

1, dare to speak

In the process of serving customers, we must dare to speak. If the bell rings, the customer doesn't know your job number or your address, and you can't find anyone even if you want to order it next time. Therefore, the most important thing is: dare to speak and report the job number three times. Report once before service, once during service and once after service.

Step 2 ask about the demand

Key points: Ask more open-ended questions, ask customers' needs, ask questions, don't be preconceived, don't just ask questions. You think the customer's waist is not good, but the customer may be concerned about the shoulder and neck. Ask the customer what happened recently and find the pain point of the customer.

3. Grasp the demand

Point: reply immediately. Explain after confirmation. Don't shy away from answering and don't beat around the bush. After grasping the needs of customers, we should continue to ask questions to understand the effect that customers want more clearly. For example, really, my waist is a little bad. Does it hurt to sit for a long time recently? How do you want to recuperate?

4. How to satisfy

Key points: Provide solutions according to customers' needs. When introducing to customers, technicians should be based on in-depth understanding of physical and health care projects, with objective and clear introduction as the premise, professional technology as the core and visual description as the focus. You can use your former guests as an example. Xx is in the same situation as you. I helped him recuperate here for two months, and now he is full of energy.

5. Price value

Key points: clean up and understand the marketing activities in the store. Pushing cards to customers usually suggests pushing them from high to low, and introducing the activities in the store. No matter how rich people are, they also need a sense of value. Discounts can always find their points.

Second, the key points of successfully persuading customers

1, let customers know your professionalism.

Only professionals can have a say in the health of customers. For what kind of health problems, what kind of corresponding conditioning projects and technologies should be used. This is the awareness that technicians must emphasize to customers when recommending.

If the customer makes mistakes in judgment or health care, it may have the opposite effect, and the worse the situation. Therefore, only under the guidance of professionals like you, conditioning is the most beneficial to the health of customers. At the last clock, you should strengthen communication with customers, seize the opportunity and use your professional knowledge to create value for customers.

2. Good technology and strong principle.

I have said many times that service is the foundation and technology is the foundation. Technicians are not skilled, so it is difficult to get more hours. Technicians need to master technical expertise as much as possible, and can accurately and fluently tell the name, principle, price, efficacy, applicable physique, taboos and so on of the project. So you can justify yourself in front of customers and convince them.

3. Care about the knowledge of related competitive products and create differences. As the saying goes, "Know yourself and know yourself, and you will win every battle." On the basis of mastering your own technical knowledge, you should also consciously collect information about related technical projects. On the one hand, you can enhance your professional image when customers recommend projects, on the other hand, you can highlight that you will be different and improve your awareness.

4. Pay attention to the atmosphere.

Talk about the importance of health, tell people that people are busy making money now, and how many people don't keep in good health for the first 30 years, but spend money to raise doctors for the next 30 years. Because you don't pay attention to the possible harm to health and so on. How many physical losses are irreparable, only good maintenance, health is the premise of happiness and so on. , so that the customer's sense of crisis of the disease is strengthened, and the demand for health is increased, which finally increases the possibility that he will continue to order you.

5. Actively and confidently recommend yourself to the guests.

Be positive, enthusiastic and confident when recommending yourself. Taking out yourself is the best state. Can't be swayed by the customer's problems. If you don't believe in yourself, how can you convince customers to believe in you? In the whole process of self-recommendation, you must be confident and enthusiastic.