According to the inquiry of China Travel Service. Com, 1, you can complain to the Consumer Association, which is a department dedicated to safeguarding consumers' rights and interests, and also a department directly under the management of such cases;

2. Go to court to sue for a refund from Shang He.

According to Article 122 of the Civil Procedure Law, prosecution must meet the following conditions: 1. The plaintiff is a citizen, legal person and other organization that has a direct interest in this case;

2. There is a clear defendant;

3, there are specific claims and facts and reasons;

4. It belongs to the scope and jurisdiction of the people's court to accept civil litigation.