Excellent room service case article 1:
One day, while cleaning Room 22 12, Li Jialing, the room cleaner, found 2220 tenants wandering in the corridor in their pajamas, as if looking for something, so she took the initiative to meet them. Looking closely, she found that the tag of the guest's new pajamas was dragged outside the pajamas, which greatly affected the beauty and comfort. So she indicated to the guests whether it was necessary to cut off the label of pajamas. After getting a positive reply from the guest, she helped the guest take off the tag, but because the tag was too strong, she informed the guest waiter to send a pair of scissors. She thinks it is impolite to let guests stay in the corridor in pajamas. In order to improve the service quality for foreign guests, the hotel will organize English training regularly. At this moment, Li Jialing thought of the guest English she had learned in the training class, and said boldly to the guests. Please wait in your room for a while, I'll be right back. Ask the guest to wait in the room, and the guest accepts it gladly.
When the scissors were delivered to the guests, she walked into the room and carefully cut the tag for the guests. The guests are satisfied with this barrier-free service. At the same time, Li Jialing found the guest's room was a mess. In order to avoid disturbing the guests repeatedly, she immediately asked the guests for advice on whether to clean them. The guest trusted her to start cleaning. In the process of careful cleaning, she paid attention not to disturb the guests, and when she accidentally made eye contact with the guests, she understood the guests' requirements for item placement and sanitary details and met them one by one. She communicated silently with the guests and greeted them with a smile.
At the end of the cleaning work, Li Jialing hopes to get foreign guests' opinions on hotel services. May I have some suggestions about the service? Bravely try to communicate with the guests. Who wrote such comments by observing her works? The service is that the staff, especially Li Jialing, are so helpful. She? She is very polite and kind, and meets all my needs. She? S a good employee, and now I am? I am a happy customer. ? The guests felt her courtesy and understanding, and also affirmed the excellent service of the hotel staff.
Excellent room service case 2:
On May 19, an in-house guest checked his suitcase and asked the porter Feng about the time of the airport bus. Xiaofeng reminds the guests that they need to check the travel time according to the flight time. The guest said:? Oh, wait till I buy a plane ticket! ? Hearing this, Xiaofeng immediately led the guests to the ticket office and said, Sir, we sell air tickets here, and you can also consult the airport bus and other information! ? The guest thanked Xiaofeng and bought a ticket at the ticket office. Careful Xiaofeng still remembers the departure time of the bus that the guests will take tomorrow. On the afternoon of the 20th, when Xiaofeng checked his luggage at work, he saw that the guest's suitcase had not been taken away. Looking at his watch, Xiaofeng's heart immediately became tense, because there was still half an hour before the bus left. After cleaning the post, there are more than 20 minutes left. Before the guests came, Xiaofeng immediately called the guest room to remind them according to the information on the savings card, and only listened to the guests anxiously. I see, I forgot where I put one of my suitcases. I'll go down and have a look when I find it! ? Xiaofeng reminded again:? Is this the suitcase you left yesterday? ? At this time, the guest suddenly realized! Laugh and say that you forget when you are in a hurry! In order to let the guests check out quickly, Xiaofeng communicates with the front desk and guest room in advance and waits for the guests in the elevator. After a few minutes, the guest checked out smoothly, and Xiaofeng helped the guest with his luggage until he put the guest on the bus! The guests were very moved. As soon as they got on the bus, they repeatedly lamented the good service of the building!
Excellent room service case article 3:
One Friday night was the first day of a direct Thai delegation to chartered flight. The lobby of the hotel is crowded with men, women and children. Many passengers come to the counter from time to time with longing and joy on their faces. Only one person looks unnatural.
"Sir, what can I do for you? Do you need anything? " Xiao Zhang, an employee of the shopping mall department, tried to ask. "I have a sore throat. It may be inflammation. " The guest pointed to his throat. Xiao Zhang recommended Pioneer 4 to the guests after careful inquiry. The guest looked at it and whispered, "It's a plastic bag. I can't eat it yet." Although the voice was very small, Xiao Zhang heard it, so Xiao Zhang smiled and said, "Sir, if you are not in a hurry, I will pour you a cup of boiled water."
When the coffee shop waiter brought a free cup of boiled water, the guest smiled with satisfaction and said, "You are so thoughtful. Such a good thing happened before the trip began, and this trip must be smooth. "
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