The restaurant requires every waiter to greet customers with the right words at the right time, and he must be full of energy, smile and greet customers loudly. As soon as customers enter the store, they will hear the warm and sincere greetings from the service staff and immediately have a good impression on the restaurant. Therefore, the restaurant clearly stipulates the greetings in the work manual: "Welcome", "Please come here", "Good morning" and "Good evening".

Security guards guide customers to stop and remind them to take care of their money and things. We park our own car at our own risk. Security guards guide customers to the welcome room, welcome customers to visit, ask several people, arrange suitable tables, and notify relevant waiters.

Step 2: Ask

After greeting the customer, the waiter politely asked the customer, "How many meals do you have, sir (madam)? I'll prepare the tableware for you. I am the waiter xx, and I am very happy to serve you. " And introduce our products, such as: our mala Tang has recently added a new variety, I suggest you try it.

Step 3 sit down

After the waiter led the customer to the table, he served napkins and seasonal Sichuan pickles and asked the customer whether it was spicy, slightly spicy or super spicy. Then he served the dipping sauce and put the clothes on the chair for the guests.

4, soup pot, tableware

After putting on various tools, such as soup pots and tableware, I will introduce our products to our guests and introduce the eating methods and benefits of several special products. According to the guests with different identities, such as the elderly, women and children, I will recommend rinse skewers, dip materials and drinks suitable for their tastes.

Step 5 stand upright

After the guests begin to eat, the waiter will stand in his designated area, wait for the next batch of guests, and answer the service questions and requirements of the guests who are eating at any time.

6. Bar settlement

After the guest has finished eating, calculate the number of strings for the guest, inform the customer of the consumption amount, leave the documents on the dining table, take the customer's meal fee to the bar for settlement, and hand over the money together with the settlement bill to the bar. Responsible for finding the remaining money for customers after settlement. Welcome customers to come again next time and remind them to pay attention so as to see them off.

7. Thank customers for coming.

When customers are ready to leave the restaurant after checking out, the service staff should sincerely say "thank you for your patronage", "welcome to come next time", "thank you for coming" and "have a nice day", so that customers will leave a good impression on the restaurant and may come again in the future.

Behind the seven steps of this standard customer service, the restaurant requires the waiter to be "attentive", polite, prompt, accurate and cordial, warm and natural, and the volume is appropriate.

It should be noted that although the restaurant has unified the service work with strict and unified words, it is not static, and the interactive part that needs emotion is left to the employees to handle.

Although the service standards are uniform, they will not repeat the same passwords and actions like robots. Customers who enter the restaurant are satisfied with their expected smile, courtesy, quickness and accuracy, and it can be seen that they are working hard.