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Jiangxi Provincial Health Committee Complaint Hotline
12320。 Jiangxi Provincial Health and Health Commission adheres to the policy of putting prevention first and puts the construction of public health protection network in the first place. In the construction of disease control system, resources are allocated according to the principle of "strong at the provincial level, excellent at the municipal level and practical at the county level". Among them, the provincial level will plan to relocate the provincial disease prevention and control center, strive for the national regional public health center, coordinate the construction of a three-level biosafety laboratory, and explore the establishment of a provincial regional public health inspection and testing center.

In the layout of public health clinical centers, we will build "2+5+N" three-level public health clinical centers in provinces, cities and counties, set up a medical center for major public health events in Jiangxi Province in the First Affiliated Hospital of Nanchang University, set up a public health clinical center in Jiangxi Province in the provincial chest hospital, set up district-level public health clinical centers in five major regions of eastern Jiangxi, western Jiangxi, southern Jiangxi, northern Jiangxi and central Jiangxi, and build several regional public health centers in other cities and counties in need. In the treatment of major infectious diseases, improve the medical treatment system of infectious diseases at the provincial, city, county and township levels, and comprehensively improve the medical treatment ability to deal with major epidemics. Relying on the first affiliated hospital of Nanchang University, the second affiliated hospital of Nanchang University, the first affiliated hospital of Jiangxi Medical College and other hospitals to build major epidemic treatment bases, support provincial hospitals to build relatively independent infectious disease buildings, and support 1 1 to build or expand infectious disease specialized hospitals or infectious disease wards of general hospitals in districts and cities.

Work in the field of health in Jiangxi Province

1. Continuously expand the supply of quality medical resources and services. Focusing on the disciplines of respiration, neurology, pediatrics and traditional Chinese medicine, which are closely related to people's health, we will introduce domestic high-level hospital medical resources and build a number of national regional medical centers; Relying on provincial and district-level medical institutions with strong service capabilities, a number of provincial regional medical centers will be selected and built in different districts to promote the orderly sinking of high-quality medical resources in the province, forming a development pattern with peaks at the provincial level, highlands at the municipal level and plateaus at the county level. Support the first-level hospitals in the province to moderately open multi-hospital areas and achieve homogeneous development on the basis of controlling a single scale, and promote the basic solution of difficult diseases among the people in the province to achieve serious illness coordination.

2. Continuously improve the quality of medical and health services. We will continue to strengthen the construction of clinical specialties, focusing on diseases with high mortality and high conversion rate. By 2025, about 25 national key clinical specialties will be built, more than 50 provincial key clinical specialties will be built, and 20 leading disciplines will be selected. Strengthen the construction of pre-hospital first aid system, promote the construction of five treatment centers, such as stroke, trauma first aid, chest pain, critically ill pregnant women and critically ill newborns, and continuously improve the ability of critically ill treatment in our province, so that Jiangxi patients can maintain first-class medical service capabilities and reduce the number of people seeking medical treatment in different regions.

3. Constantly innovate and develop the medical service model. Starting from improving people's medical experience, we will continue to promote "Internet+medical health" and "Five Ones" service activities and theme activities, improve people's medical experience, build a "trinity" smart hospital information system with electronic medical records, intelligent services and intelligent management, accelerate the construction of Internet hospitals, promote effective communication among hospitals, medical workers and patients through health consultation and health management services, and continuously improve medical services to meet the people.

Legal basis:

Measures for the administration of complaints from medical institutions

Thirtieth _ _ the complaint management department of medical institutions shall promptly handle complaints, and if it can be verified and handled on the spot, it shall promptly find out the situation; If there is any mistake, correct it immediately and inform the patient of the treatment opinions on the spot. Involving medical quality and safety, which may endanger the health of patients, active measures should be taken immediately to avoid or reduce the damage to the health of patients and prevent the damage from expanding.

The situation is complicated and needs to be investigated and verified. Generally, the patient should be given feedback about the handling situation or handling opinions within 5 working days from the date of receiving the complaint. Involving multiple departments, it is necessary to organize and coordinate relevant departments to study together, and feedback the handling situation or handling opinions to patients within 10 working days from the date of receiving the complaint.