In order to make the B&B industry develop healthily, in 2020, Deqing, Huzhou issued the first "B&B Domestic Workers' Vocational Skills Assessment Standard" in China. The specification defines the definition, professional code, work content, rating and other industry standards of B&B housekeeper. In addition, Deqing area has also realized the mutual recognition of silver, gold and platinum B&B butlers. Deqing County, Huzhou City, Zhejiang Province issued the first national standard for the professional skill level of hotel housekeepers, which will set a benchmark for the industry and ensure the operation and service quality of hotels.
With the development of tourism, more and more people choose to live in homestays, and more and more entrepreneurs flock to this market. As the most direct customer reception and service provider, the housekeeper's responsibilities involve the writing of description and evaluation of natural scenery, property management, sanitation and cleaning, room layout, security, customer hygiene products replacement and many other aspects. Any one of them is not in place, which may affect the leisure and holiday experience of the whole customer group and make the operating institutions suffer different degrees of quality loss.
Deqing County, Huzhou City, took the lead in issuing the "Rating Standard for Professional Skills of Hotel Housekeepers" in China, mainly to standardize the hotel industry and make it operate in compliance with regulations. The Code evaluates the professional skill series of hotel housekeepers from four aspects: function, job requirements, professional skills and grade evaluation, and divides the professional grade of hotel housekeepers' skills into five grades, namely junior hotel housekeepers, intermediate hotel housekeepers, senior hotel housekeepers, expert hotel housekeepers and master hotel housekeepers.
The release of this specification not only sets a standard, but also further enhances the popularity of the hotel industry. Standardization has many advantages, such as standardizing the industry, improving industry standards, ensuring customer experience, contributing to the long-term development of the industry, improving operational efficiency, etc., which can promote the whole industry to fulfill its commitments to customers and provide quality services.
Definition of host family
B&B is a facility that uses idle houses or self-owned houses, mainly engaged in accommodation, and at the same time engaged in catering, entertainment, leisure goods sales and services as one. It emphasizes comfort, retro, emotional appeal, closeness to nature, relaxation and privacy, and its service content focuses on providing tourists with an experience closer to local culture and a safe, fast, convenient and unrestrained home-style accommodation experience.