Article 12 Basic requirements of service environment. Business outlets should be kept bright, clean and comfortable. The placement of articles should be managed by positioning.

Thirteenth outlets signs and signs. All units shall formulate the visual image standards of business outlets, and the signs such as logo, name and business hours shall be standardized and unified. Hanging business license, financial business license and other documents at the designated place. Set safety tips at appropriate locations.

Article 14 Customer service facilities. Business outlets shall reasonably allocate customer service facilities and barrier-free facilities. Can provide money counting machines, writing instruments, reading glasses, waiting seats, non-slip mats and other service facilities. Provide a well-written and standardized document filling example. Put an opinion (evaluation) book in a prominent position at the outlet and publicize the customer service phone number.

Article 15 financial information and marketing materials. Business outlets should provide accurate public information such as interest rates, foreign exchange quotations and service prices to customers in a timely manner. All kinds of announcements, posters, leaflets and other publicity materials should comply with relevant regulations and be updated in time.

Article 16 Network function zoning settings. Each unit shall reasonably set up functional divisions according to the actual situation of business outlets. You can set cash area, non-cash area, self-service area, high-end customer service area and waiting area.

Article 17 Self-service areas. The self-service area shall publicize the bilingual service information such as the name of the self-service equipment, operating instructions and the acceptance of foreign cards; The interface of self-service machine should display safety tips and 24-hour service telephone.