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Customers in the health care center can deduct the original price at one time if they want to return their cards because their employees do not have technician certificates and health certificates.
It can be settled through negotiation.

You can negotiate with the customer, but in this case, the customer will generally not agree to pay;

Your technician has no technician certificate and health certificate. If the customer complains to the relevant department, you will lose more. It's better to return the money to the customer, and then take the time to handle the relevant documents.

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