Pedicure shop sales communication skills: full of confidence, repeat what you have said, be honest with each other and infect customers.

1, full of confidence

Pedicure salesmen can speak confidently in front of customers if they have enough knowledge and accurate customer information. If you are not confident, you are unconvincing. With self-confidence, the pedicure salesman can make a clear and powerful ending at the end of the speech, thus giving the other party a clear message. For example, "I'm sure I can satisfy you." At this point, this language will make customers have some confidence in the goods you introduced.

2. Repeat what you said

What the pedicurist said won't all stay in the other person's memory. And many times, even the emphasized part just passes through the other person's ear, leaving no trace of memory, which is difficult to achieve. So what you want to emphasize is that the important content of the explanation should be repeated and explained from different angles. In this way, customers will believe and deepen their impression of what they are talking about. Remember: you should express your key points to each other from different angles and in different ways.

3. Be honest with each other and infect customers.

It is impossible to convince all customers only by the glib mouth and rich knowledge of pedicure salespeople. "Too talkative." "Can this person be trusted?" "Although this condition is very good, will it only be like this at first?" Customers will have the above questions and anxieties.

To eliminate anxiety and doubt, the most important thing is to be honest. Therefore, we must have confidence in the company, products, methods and ourselves. Attitude and language should show connotation, which will naturally infect each other.

Common communication skills in pedicure shops

1, indecisive customer

Customer performance: Usually, such customers will not immediately make up their minds to apply for cards; Often manifested as anxiety, anxiety, fear of their own rashness and mistakes, I hope someone will be a staff officer.

Coping skills: When receiving such customers, salespeople should not sell products directly at once, but "sneak in", first introduce relevant products or services realistically, and let customers compare themselves before choosing products.

2. Like picky customers

Customer performance: This kind of customer has always been cautious and worried about being cheated, so they will ask some questions and details that are beyond the normal thinking of others, so as to eliminate their inner worries and satisfy their guilt. And take a tough attitude towards shopping guides.

Coping skills: First, accept customers' bad feelings, allow customers to vent their dissatisfaction, and listen carefully to customers' "nitpicking" to make customers feel that you are respecting them.

Empathy, from the customer's point of view to understand the reasons why customers are picky, so that customers feel that you are already on the same channel with him. Avoid blaming customers and learn to apologize when appropriate. Finally, it puts forward solutions to solve customer problems and meet customer needs.