Hotel sales are generally only star-rated hotels set up sales departments, some are called marketing departments, and now many are called public relations sales departments. The overall operation is divided into:
1, sold online. The main way is booking network, such as Ctrip, E-Dragon and other relatively large booking networks, just need to apply in their official website.
2. Travel agency. As you know, many hotel rooms are provided by travel agencies, and most travel teams only need to sign relevant agreements with them. Big travel agencies include youth travel, China Travel Service and so on.
3. Meeting team. If your hotel has the ability to hold large-scale conferences, it is also a very important selling point, and the main tourists come from major local enterprises, organizations and governments. This needs to be developed by yourself. You should go out and get more information. Information is the most important. If you are late, you will be snatched away by your peers.
4. Local market. In this regard, it is local large, medium and small enterprises, companies, factories, governments and government agencies. But each of these parts is divided into small parts. For example, the government is divided into more than 20 functional departments such as Finance Bureau, Government Office, Agriculture Bureau, Public Security Bureau and Economic and Trade Bureau.
In fact, the main markets are divided into the above categories. The above is the first step for you to do hotel sales, and the second step is to make a plan.
You can make your own timetable according to your designated market. For example: Monday morning, XXX company, XXX enterprise, Finance Bureau afternoon, XXX factory, etc. From Monday to Friday, list your detailed plan and then implement it step by step.
In terms of sales skills: for example, if you are dealing with the main person in charge of a bureau, you'd better bring a pack of Chinese cigarettes. I don't want to say such a polite thing. I believe that if the hotel lets you do sales, you must also believe that you have this ability.
And the reservation network. I wonder if your hotel will be centralized. Generally, a hotel will send a person to be a travel agency and a reservation network.
Then I think your market should be the local market.
One thing I missed in the market just now is:
5. Wedding banquets, full moon banquets, birthday banquets, party banquets, thank-you banquets, etc. It's also your market.
The operation process of the overall sales is: find the customer-visit at home (find the person who is mainly responsible for arranging where to spend)-negotiate the preferential price and sign the agreement-file the agreement-input the agreement into the computer system-pay a regular return visit-ask the guest for advice-welfare-become friends-let him introduce you.
The overall guest reception process is: book guests-check the work (whether the menu is arranged, whether the room and meeting room are arranged, etc.). )-welcome guests-accompany guests to check (menu, room, conference room, etc. See the guests off and ask if they are satisfied the next day.
The overall process of conference reception: booking the venue, room, etc. -Publish the reception plan, check the arrangement, follow up during the meeting, settle accounts after the meeting, consult after the meeting, etc.
The above points are not detailed, because each hotel has its own different methods.
You can send me a message if you have any questions, and I'll help you answer them.